DoorDash – Unbelievable. Customer service is so awful. They completely forgot half my order, waited on hold for 20 mins, I had to reorder and then they decided they were going to refund me less than half of what they owed. Waiting for a call back from a manager. 24 hrs - are you kidding!

Comparably Awards

DoorDash Claimed Company

At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. read more

EMPLOYEE PARTICIPANTS: 2868

TOTAL RATINGS: 20859

CEO: Tony Xu

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Unbelievable. Customer service is so awful. They completely forgot half my order, waited on hold for 20 mins, I had to reorder and then they decided they were going to refund me less than half of what they owed. Waiting for a call back from a manager. 24 hrs - are you kidding!

Other Employee Reviews for DoorDash

What is the best part about your compensation package?

Stock Options. I feel ownership in my company, and am excited that I have a connection to the growth/success of the company.

What does the leadership team need to get better at?

Being able to reach someone in support via telephone when we driving. Keeping app updated & working right. Letting us know where hotspots are, competition is too fierce trying to get more deliveries is impossible. Really need more peak pay, like when it first started in our area. $ 4 - $1 is awful

Why do you feel undervalued and what would make you feel better about your compensation?

Better benefits

Why do you feel undervalued and what would make you feel better about your compensation?

The system is horrible and us drivers are severely used and underpaid

What is most positive about the culture and environment at your company?

I get to work alone

Rate your company

DoorDash – Unbelievable. Customer service is so awful. They completely forgot half my order, waited on hold for 20 mins, I had to reorder and then they decided they were going to refund me less than half of what they owed. Waiting for a call back from a manager. 24 hrs - are you kidding!

Unbelievable. Customer service is so awful. They completely forgot half my order, waited on hold for 20 mins, I had to reorder and then they decided they were going to refund me less than half of what they owed. Waiting for a call back from a manager. 24 hrs - are you kidding!

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