DoorDash Operations Department Employee Reviews
Briefly describe your overall experience at your company
Lies to customers and dashers. Sends contradictory emails out which show deception and fraud
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Review from Operations Dept
What do you like best about the leadership team?
I have never spoken to anyone in management. There seems to be no top down or even flattened corporate structure
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Innovative and diverse. So far, seemingly open to input from any source
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A supportive and encouraging management
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I like the fact that they have kept the company going by seeing the potential to make more money in the future. The sacrifices the owners have made in order to keep the dream alive and going full steam ahead is remarkable.
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Professional efficient kind understanding and knowledgeable
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What does the leadership team need to get better at?
No team accountability when things go wrong with the App & has nothing to do with the dasher.....dashers won't be paid..or payment will be wrongfully held for a day. App design & functionality fail. Ratings wrongfully effected in a negative way that has nothing to do with dashers work performance
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Being accessable. Management cant be contaced!
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Leadership must stop treating their teams like robots. DoorDash offers very little continued training for its new leaders and often leaves it up to tenured individual contributors to lead manager-level initiatives.
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SEND SOMEONE OUT TO ACTUALLY SEE WHAT IS HAPPENING AT THE PLACES WITH THE COMPLAINTS!!!!
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Why are you giving me the money I earned? Give me my money, you punks.
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What is the best part about your compensation package?
pay. I was making 27/hr
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The pay is very good
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Med and dental and life insurance
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Good pay for each delivery
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I work part time and had no expectation of any benefits.
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Why do you feel undervalued and what would make you feel better about your compensation?
Sometimes things go wrong with the App....when this happens.... App algorithms put immediate blame & responsibility on worker. In reality, dasher has no control over what the app does, however Workers pay is affected by not receiving it or its delayed. This happens often. Ratings are effected
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Why are you giving me the money I earned? Give me my money, you punks.
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Managment seems to not care to much about its drivers
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If they make a mistake you will pay for it. They are the giant and you mean nothing as an employee
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not firing me for no reason?
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What are some of the best things about your team?
Dashers work alone. We have no team
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great people and all hard workers except leadership
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Hard working they work hard, courteous
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Some good and nice support team
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Fun, Remote, quick, tech savvy
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What do your coworkers need to improve and how could you work together better?
Unsure. I never interact with anyone, except dash support. They are polite and listen, but it's unknown if they follow through with any of our issues.
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Why are you giving me the money I earned? Give me my money, you punks.
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Managment needs to make itself accessable
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I'm not sure since we are independent contractors
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nothing . we all do a great job
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What is most positive about the culture and environment at your company?
I believe they put safety first and provide dashers with opportunities to grow
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There is no culture or environment
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Making my own schedule is nice
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Communication awesome love meeting different and seeing different cultures and environment although some pay can be very low while others are managing with gas..
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Meet new people and work bymyself
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What needs to change to make the company culture better?
Why are you giving me the money I earned? Give me my money, you punks.
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Better more seamless software application. Time reporting system requires logging into two separate programs when one, very easy to use program is sufficient
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Better pay for every team member
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The morals and ethics of the company.
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What did you like most about the interview process?
Pretty quick and reliable people
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There was no interview. Just a background check
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Easy to sign as driver
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U just sign up and start working
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They dont asked to many personal questions
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What would you improve about your company's interview process?
Why are you giving me the money I earned? Give me my money, you punks.
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There is no employee handbook but You will suffer the consequences if you do not know what they do not to tell you
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The interview process is non-existent. Background check and MVR is the only thing they need. It's not a bad system, but potential employees might need additional vetting in the future if they are going to start taking business away from employees with proven trackrecords
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What makes you most happy at work?
Providing excellent customer seevice and going above and beyond. I give out wet wipes with my orders and customers seem to like that
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Traveling to different places and location, seeing customer smile and thankful.
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The customer and get to see new things every day
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Interact with the customers by text updating about their order
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Low stress, easygoing work environment
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What's going wrong and how can it be improved?
Doordash management and escalation team accountability
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Merchants verbally assaulting dashers, and the issue not being elevated to management. This can be remedied by restricting our services for that merchant. Navigator has issues syncing with precise location. Says to turn literally 3 yards from the street and causes late orders and unsafe conditions
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Why are you giving me the money I earned? Give me my money, you punks.
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When Door Dash Support refuses to answer questions, there is no where for Door Dash drivers to get the help they need
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i know i am not gonna get paid much and i am forced to work 12-14 hrs a day just to leave with a satisfactory amount
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What do you like best about your company?
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What would you most like to see improved at your company?
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