Jo-Ann Stores – Responsiveness to customer complaints about rude and vulgar behavior on the part of a few staff members. This is not that all staff behaves this way and i appreciate the helpfulness of most staff members, but the response to a complaint about bad behavior was to defend those staff members.

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Jo-Ann Stores operates fabric and craft specialty retail stores. read more

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Responsiveness to customer complaints about rude and vulgar behavior on the part of a few staff members. This is not that all staff behaves this way and i appreciate the helpfulness of most staff members, but the response to a complaint about bad behavior was to defend those staff members.

What does the leadership team need to get better at?

Communication with associates.

What are some of the best things about your team?

They are hard working people

What do your coworkers need to improve and how could you work together better?

Some co-workers do not pull their own weight.

What's going wrong and how can it be improved?

Constantly understaffed and we're at the mercy of the rude costomers when they are not helped fast enough

What needs to change to make the company culture better?

More employees so we're not under staffed

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