Jo-Ann Stores Outlook Employee Reviews

Being around people and making them happy and helping them find what they need..

Review from Customer Support Dept

Customers satisfaction is the best

Helping other people, and making them happy.

Helping my customer with fabric choices and ideas and then them coming back with a finished product or picture to show me what they made. Theyre always so thankful and appreciative. I've made many finends here.

My regular guests that come in.

Going home. I would have panic attacks before every shift and be on edge every shift, wondering if I would be talked down that day.

My coworkers and the customers that come in

Talking to people and helping them with their projects

Interacting with customers. Seeing them start a project and be able to learn or even get help from someone in the store.

Honestly, the people I work with. And helping the customers that come in.

Being productive and helping the customers

Review from Sales Dept

Knowing that my training was good, and that I won't have to back track.

Helping someone work through what they need for a project.

Interacting with customers, new and returning.

Team members and interaction with customers

Helping customers with their projects.

I know my own worth even if I am not paid well. I like my coworkers and the amount of freedom I have

Being surrounded by crafting supplies, and the people who purchase them.

Being creative and interacting with my team

When returning customers show us things that they made with the things they bought last time- especially when we gave them advice that helped!

Stores are closing and a lack of vision on part of the corporation

improved waiting times for customers could be achieved by hiring more employees.

Talking things out and actully teaching the team

Pay your employees with experice better!

Review from Operations Dept

The company will not give the hours nor pay to maintan workers. Maybe not cut the full time keyholders time in half and then spit in their face by cutting their pay in half!!!

Not enough staff to assist customers and accomplish tasks

Replace store manager as well as district manager

No people to help them and keyholders ignor when they are called to help

All of the prices are wrong, and things are always put in the wrong spot. Customers are patient but complain about bever knowing the right price. We fix it for them but we lose a lot of money because of this.

Ive said it multiple times now. This company needs to reflect on how they treat employees.

Partner with Store Managers to understand the issues faced, especially with how little labor is given. Theyre working their best and most loyal people to the bone. I've been with the company for 10 years and am considering quitting with the lack of sympathy and overwork.

Lack of good customer service-- no employees to actually help customers efficiently or to stock the stores to maximize sales. New POS system takes an enormous amount of time to get through each customer, making customers upset with waiting in line for so long.

Everythings going wrong, we need management, training, staff and working equiptment.

Clearly in the district i work in there is a hard chain of management favoritism. our new store manager has strong ties with the district manager here so they get to get away with being horridly aggressive and ill mannered to the current work team and nice and kind to the new recruits he brings in.

Review from Sales Dept

Corporate disconnect. No accountability either.

BETTER HOURS, BETTER COMMUNICATION, ACCURATE SCHEDULING

See previously answered questions, upper management is the problem.

Completely inderstaffed. Incompetent and poor management. Too many tasks with no help and no breaks.

Give me the pay I deserve and compensate for the months I haven't been getting it.

I either have customers supper happy or supper upset. Inventory is almost always off which makes finding things for people hard and causes a lot of tension. Most technology never works, so working price scanner, handhelds and computers would be a drastic improvement.

Review from Operations Dept