Jo-Ann Stores Employee Reviews
Out of 870 Jo-Ann Stores employee reviews, 62% were positive. The remaining 38% were constructive reviews with the goal of helping Jo-Ann Stores improve their work culture. The Product team, with 100% positive reviews, reports the best experience at Jo-Ann Stores compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 43% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from Customer Support Dept
What do you like best about the leadership team?
She was great until she quit from frustrations with corporate
My manager workday hard to keep our store running and shows appreciation for all that her employees do for her.
Good at giving me direction on what needs to be done
All ways keeping us informed
Review from Operations Dept
He's communicative, kind, and helpful
What does the leadership team need to get better at?
Everuthing. Listening to the manager's reccomendations would be a good start.
Everything we all know absolutly nothing becuse our manager has bot taught up anything
It needs to be torn down and rebuilt. Clearly a company that does not care about its employees
LEADERSHIP, COMMUNICATION, RESPECT FOR EMPLOYEES
Review from Customer Success Dept
More hours better communications more staff better leadership
What is the best part about your compensation package?
NA: this is a 2nd job for me. I just want the hourly pay.
I think that it is adequate
I have the 401k only
Review from Sales Dept
Don't have one at this time
Review from Sales Dept
Being paid directly into my bank account
Why do you feel undervalued and what would make you feel better about your compensation?
while being better than my states minimum wage, 10 dollars an hour is simply no longer enough to survive on.
Not going to say at this time
They hire at less than 9 an hour for team leadership positions and have no way of contacting hr. There are so many safety violations in my store alone
Compared to other craft stores, JoAnn pays quite low. Crews are incredibly small, often with one cashier and one manager closing. Two people closing and running a store, but one gets paid minimum wage. Either fully man the stores, or raise the pay.
Loyal employees or those with more than a year of working there are not compensated fairly at all. I've been employed there 5 1/2 years and make just above minimum wage. New employees get paid the exact same amount I do. Employees hired after me, working the same, make more money.
What are some of the best things about your team?
We help each other out
creative souls in the same place makes for a fun, learning environment
They are the best at being dishonest.
Friendly, hard working, take more pride in their work than the executives take in the company
My store team are trained and continue to ask questions and ask for help while completing new tasks
What do your coworkers need to improve and how could you work together better?
We're all stressed about the same things. It brings morale down.
The store needs to hire people at a hire wage so people feel worth their work
Stop bringing transgenderism into the workplace
More meetings or even having really any. Seeing as there are rarely any comunication between team members
talk to each other including management to employees.
What is most positive about the culture and environment at your company?
We can laugh and have a little fun
working with like-minded individuals who share a creative spirit
Customers are super positive and friendly and are always worried about my health and the amount of effort I put into my work. They always worry that I am not being paid enough for what I contribute.
The customer is the best
Positive: we all just want to do a good job
What needs to change to make the company culture better?
giving out enough hours to properly do the things they expect us to do (our stock is an absolute mess)
Listening to the perspectives of all parties involved.
More reinforcments or just support from others. It makes little sense to have a team and not take the time to have the team work together
PROPER MANAGEMENT TRAINING, BETTER POLICIES, HARRASEMENT TRAINING
People from the SSC need to see the damage they cause. Errors they consistantly make, from extensive signage changes to POG issues cause so many issues in stores and we're punished for them. There are no hours of labor to work with in general to run at the level they expect
What did you like most about the interview process?
The manager who interviewed and hired me
The chance to thank them to give me a job and chance to let me show them how I can help to get our store to shine.
Review from Customer Support Dept
It was pleasant and didn't feel intimidating
Fairly easy and quick to get hired.
My boss is kind and the interview was fine.
What would you improve about your company's interview process?
Not hudt hitring people who walk in the door
Let interviewees know they're in a group interview BEFORE they show up for the interview
Review from Customer Success Dept
The interviews seem pretty basic
Ask actual questions that may gauge whether the person is a good fit for the company. The turn over rate is very high because they hire everyone.
Not thorogh enough training is bate minimum same standards not held for all
What makes you most happy at work?
Being around people and making them happy and helping them find what they need..
Review from Customer Support Dept
Customers satisfaction is the best
Helping other people, and making them happy.
Helping my customer with fabric choices and ideas and then them coming back with a finished product or picture to show me what they made. Theyre always so thankful and appreciative. I've made many finends here.
My regular guests that come in.
What's going wrong and how can it be improved?
Stores are closing and a lack of vision on part of the corporation
improved waiting times for customers could be achieved by hiring more employees.
Talking things out and actully teaching the team
Pay your employees with experice better!
Review from Operations Dept
The company will not give the hours nor pay to maintan workers. Maybe not cut the full time keyholders time in half and then spit in their face by cutting their pay in half!!!
What do you like best about your company?
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What would you most like to see improved at your company?
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