Jo-Ann Stores CS Rep Employee Reviews
Briefly describe your overall experience at your company
Love working in a creative environment where coworkers help each other out.
Review from Customer Support Dept
Need more labor to execute the tasks at hand and to provice the best customer assistance
Review from Customer Support Dept
Stressful workload, no incentives, non competitive pay grade.
Review from Customer Support Dept
Great, peaceful, different situations almost every day and lovely people to talk to.
Review from Customer Support Dept
What do you like best about the leadership team?
Willing to try and work with you on issues.
Review from Customer Support Dept
They are extremely patient with me and always helped. Their were times when I felt as if I truly messed up and they just calmly told me my mistakes, why they are bad and what to do the next time the situation arises again. They are also friendly and respectful.
Review from Customer Support Dept
What does the leadership team need to get better at?
Answering workers concerns, paying a fair wage, properly staff stores, and put our safety above profit
Review from Customer Support Dept
Communication. accountability. Recognition. Listening. Consistency.
Review from Customer Support Dept
Thinking about the minimum wage employees that make their money for them.
Review from Customer Support Dept
Everyone has their own way of doing things. Hard to know policies.
Review from Customer Support Dept
Treatment of workers.
Review from Customer Support Dept
What is the best part about your compensation package?
There aren't any Compensation reviews of Jo-Ann Stores yet.
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Why do you feel undervalued and what would make you feel better about your compensation?
Everyone is paid minimum washes or just above.
Review from Customer Support Dept
Easily replaceable, don't get compensation.
Review from Customer Support Dept
If wages were based on hard work rather than just getting a quarter more every year. Or not even that when the state minimum wage increases.
Review from Customer Support Dept
Very low pay... Lowest paying job I've had in a long time.
Review from Customer Support Dept
A regional manager once said "I guess everyone's expendable". To my boss. That, to me, says everything I need to know about my value here.
Review from Customer Support Dept
What are some of the best things about your team?
I like most of the people I work with. They are creatives and hard workers.
Review from Customer Support Dept
We all try to help each other out at busy times.
Review from Customer Support Dept
Stick together. Go getters. Friendly
Review from Customer Support Dept
Creative, friendly, intelligent people with great and varied personalities.
Review from Customer Support Dept
Communication is a must and my coworkers are very good at keeping it. Since I'm fairly new, I'm still learning the locations of products. I could just radio them, ask a question and they would answer as soon as they could. They are all funny and a pleasure to be around.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Some co-workers do not pull their own weight.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Helping each other and celebrating.
Review from Customer Support Dept
Positive: co-workers and immediate supervisors. Negative: Upper management seems uninterested in why customers are often unhappy.
Review from Customer Support Dept
What needs to change to make the company culture better?
Upper management need to stop cutting costs and being so 'cheap'
Review from Customer Support Dept
Work is based on selling rather than building a rapport with guests. In an ideal work environment, employees would be measurably rewarded for being friendly and knowledgable.
Review from Customer Support Dept
What did you like most about the interview process?
Store manager was very nice and interested in my talents. Online hiring process is clunky and inefficient though.
Review from Customer Support Dept
Casual and not high pressure.
Review from Customer Support Dept
It was casual, general conversation not business like
Review from Customer Support Dept
Actually asked me about what I enjoy doing. I thought it might make a difference in my regular work at this company. It did not.
Review from Customer Support Dept
The interviewers were funny, friendly and very laid back. They definitely didn't want to show some form of authoritative dictatorship. At the end of the interview, one interviewer asked me what type of superpower I would like to have and why.
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Jo-Ann Stores yet.
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What makes you most happy at work?
I went to school for textiles so naturally working at a fabric store while in school was a great opportunity.
Review from Customer Support Dept
Using my creativity on a daily basis.
Review from Customer Support Dept
Being able to help people with becoming more creative and artistic. I also get to meet a lot of friendly people (including my coworkers).
Review from Customer Support Dept
The employees are amazing. They make the days go buy quick
Review from Customer Support Dept
What's going wrong and how can it be improved?
No labor, poor customer service
Review from Customer Support Dept
Hourly workers are underpaid and underappreciated while corporate continues to pack on the workload. No incentive to sell the tons of units they wants us to. Implement a commission on big ticket items like cricut and sewing machines, and your employees will work harder.
Review from Customer Support Dept
Customers are often angry about misleading or hard-to-read sale signs. Also, I've had MANY complaints about declining quality of fabrics.
Review from Customer Support Dept
What do you like best about your company?
There aren't any Outlook reviews of Jo-Ann Stores yet.
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What would you most like to see improved at your company?
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