Jo-Ann Stores – Customer service is horrible. On line is horrible. They outsource and your hold time is 30-60 minutes just to tell you lies. Horrible, Horrible....Still trying to get a resolution.

Jo-Ann Stores Claimed Company

Jo-Ann Stores operates fabric and craft specialty retail stores. read more

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Customer service is horrible. On line is horrible. They outsource and your hold time is 30-60 minutes just to tell you lies. Horrible, Horrible....Still trying to get a resolution.

What does the leadership team need to get better at?

Communication with associates.

What are some of the best things about your team?

They are hard working people

What do your coworkers need to improve and how could you work together better?

Some co-workers do not pull their own weight.

What's going wrong and how can it be improved?

Constantly understaffed and we're at the mercy of the rude costomers when they are not helped fast enough

What needs to change to make the company culture better?

More employees so we're not under staffed

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