Jo-Ann Stores – I was charged on two separate occasions and my orders were cancelled. I then had to jump through hoops to get my money back. I have now been on the phone for 54 minutes and still holding. Every time it over 40 minutes to be placed on hold.

Jo-Ann Stores Claimed Company

Jo-Ann Stores operates fabric and craft specialty retail stores. read more

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I was charged on two separate occasions and my orders were cancelled. I then had to jump through hoops to get my money back. I have now been on the phone for 54 minutes and still holding. Every time it over 40 minutes to be placed on hold.

What does the leadership team need to get better at?

Communication with associates.

What are some of the best things about your team?

They are hard working people

What do your coworkers need to improve and how could you work together better?

Some co-workers do not pull their own weight.

What's going wrong and how can it be improved?

Constantly understaffed and we're at the mercy of the rude costomers when they are not helped fast enough

What needs to change to make the company culture better?

More employees so we're not under staffed

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