Jo-Ann Stores – In person, store service is good. Delivery of goods ordered on line is a nightmare & extremely slow! In addition, there is NO WAY to contact anyone to inquire about your order or have it expedited. My orders were held for over 7 business days before shipping! Unacceptable in this day and age!

Jo-Ann Stores Claimed Company

Jo-Ann Stores operates fabric and craft specialty retail stores. read more

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In person, store service is good. Delivery of goods ordered on line is a nightmare & extremely slow! In addition, there is NO WAY to contact anyone to inquire about your order or have it expedited. My orders were held for over 7 business days before shipping! Unacceptable in this day and age!

What does the leadership team need to get better at?

Communication with associates.

What are some of the best things about your team?

They are hard working people

What do your coworkers need to improve and how could you work together better?

Some co-workers do not pull their own weight.

What's going wrong and how can it be improved?

Constantly understaffed and we're at the mercy of the rude costomers when they are not helped fast enough

What needs to change to make the company culture better?

More employees so we're not under staffed

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