Southwest Airlines Claimed Company
Southwest Airlines (NYSE: LUV) continues to differentiate itself from other carriers with exemplary Customer Service delivered . read more
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The first 10-15 years were great. SWA seemed to genuinely care about us, even if it cost the bottom line a few extra dollars. But since Bob Jordan became CEO, there's been a marked shift. Employees are now replacable cogs. Shareholder value is the new top priority.
What are some of the best things about your team?
Our work group is generally unified and supportive of each other.
What does the leadership team need to get better at?
Remember Herb's motto: Take good care of your employees and your employees will take good care of your customers.
Why do you feel undervalued and what would make you feel better about your compensation?
It's been over 5 years since our work group has received an increase in compensation. Meanwhile the Consumer Price Index has risen 22%. At the very least, we need a Cost Of Living Adjustment.
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