Southwest Airlines Operations Department Employee Reviews
Briefly describe your overall experience at your company
Review from Operations Dept
Review from Operations Dept
Review from Operations Dept
Review from Operations Dept
Review from Operations Dept
What do you like best about the leadership team?
Never satisfied with “status quo” which strives to continually improve Customer Experie
Review from Operations Dept
Full of passion, compassion & expertise.
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Their communication and they look out for the employees
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Transparency, honesty, empathetic, and caring.
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They look out for each other. It’s a cultu
Review from Operations Dept
What does the leadership team need to get better at?
Recognizing good deeds and service
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Respecting front line employees efforts
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Stop adding random meaningless additions to already well established and effective procedures
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Stop making decisions that only benefit those at the top. They spent $500 million on stock buybacks in 2017. That is $500 million less that was paid out out to employees through profit-sharing. The stock buy backs lift the stock price which benefits those at the top whose bonuses are paid with stock
Review from Operations Dept
engaging the work staff in their efforts
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What is the best part about your compensation package?
Stock Options and annual bonuses
Review from Operations Dept
Well compensated for the job I do. Much more than I ever dreamed I would earn.
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Healthcare cost are relatively low
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Retirement is solid and we rank on the industry
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The benefits and ability to travel for free
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Why do you feel undervalued and what would make you feel better about your compensation?
Better pay for rampers would be nice
Review from Operations Dept
The pay scale is reviewed every 2 years. The increase in pay scale is around 1% which is not much, and is usually accompanied by negative changes to the attendance policy or increases in out of pocket med. benefits costs. You never truly get a raise because the always take it back in some other way/
Review from Operations Dept
Supervisors are abused and typically have 1 day off per week. Many Supervisors work overtime each day too. High turnover and bad moral has been the theme in this work group for years. They took our sick time away and combined in with our vacation time. Pay is not in writing or guaranteed.
Review from Operations Dept
What are some of the best things about your team?
Great instincts in regards to Safety, Quality, and Compliance initiatives
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Smart, logical & compassionate about our Employees
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We are all family, we look out for eachother
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We are always looking out for each other.
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People have a smile. They’re passionate about their jobs
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What do your coworkers need to improve and how could you work together better?
Technology improvements Communication, support of the management staff
Review from Operations Dept
The company needs to do a better job screening candidate for my department. Its a physical job, and they hire a lot of people who are clearly NOT interested in performing physical labor. The employees that come to work ready to work get along great. The lazy people are seen as outsiders.
Review from Operations Dept
A lot of employees are bitter and numb, just going thru the motions. Unionized employees no longer trust management.
Review from Operations Dept
What is most positive about the culture and environment at your company?
Extend high level of autonomy to Employees
Review from Operations Dept
Our Employees are number one - serving the Customers second. All in all, that model works because everyone wins
Review from Operations Dept
Working with the public and outdoors
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Rallies, parties, and a laid back environment.
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We are brothers and sisters
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What needs to change to make the company culture better?
People to get to know each other and don't judge people because of there race or color
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Better leadership that are fair
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I hate the Union vs Corporate mentality it takes away from transparency.
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Treat employees with respect rather than paid servants. Stop discouraging employees from joining a Union. Be honest with employees about reasons for policy change.
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managers need to treat people better with less pushing
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What did you like most about the interview process?
Hearing about the history and success of the company
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The recruiter was prompt and responsive.
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They make you feel at home since the very beginning
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It was professional but laid back at the same time
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Meeting people that I still work with to this day
Review from Operations Dept
What would you improve about your company's interview process?
Not to use 3rd party company to do initial interview
Review from Operations Dept
What makes you most happy at work?
Company actively supports Golden Rule for both Customers and Employees
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Relevance in my role to influence and make a difference for others
Review from Operations Dept
My coworkers are the best
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Knowing that I am being appreciated for the effort that I put in at work.
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Doing what I love every single time
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What's going wrong and how can it be improved?
Leadership needs to stop interfering and let the workers work.
Review from Operations Dept
managers need to be less forceful and staff the station properly
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Employees are treated like cattle or just a number. Company tries to maintain its "culture," but has become too focused on profits and appeasing shareholders to able to honestly say that they care about the employees.
Review from Operations Dept
Add more Supervisors, better technology and more support. Give the Supervisor team something back, like sick time or double time.
Review from Operations Dept
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