Southwest Airlines Operations Manager Employee Reviews
Briefly describe your overall experience at your company
coworkers are good. the work load would be fine if they didnt short staff us so much
Review from Operations Dept
Review from Operations Dept
What do you like best about the leadership team?
They talk as if you are family thus you feel included.
Review from Operations Dept
I feel like I can talk to almost any of the Company Leaders as a fellow human being, not just an employee.
Review from Operations Dept
They are focused on making tough decisions.
Review from Operations Dept
What does the leadership team need to get better at?
Stop making decisions that only benefit those at the top. They spent $500 million on stock buybacks in 2017. That is $500 million less that was paid out out to employees through profit-sharing. The stock buy backs lift the stock price which benefits those at the top whose bonuses are paid with stock
Review from Operations Dept
engaging the work staff in their efforts
Review from Operations Dept
Stop talking and start listening. SWA is brilliant covering up issues and refocusing attention elsewhere. They only ask the questions they want to hear about, but leave out the important stuff.
Review from Operations Dept
What is the best part about your compensation package?
The collective bargaining is different for each department. Therefore benefits can vary.
Review from Operations Dept
Great salary, incredible 401k match, amazing health and dental benefits.
Review from Operations Dept
insurance both medical and dental
Review from Operations Dept
Profit Sharing has been lucrative.
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
The pay scale is reviewed every 2 years. The increase in pay scale is around 1% which is not much, and is usually accompanied by negative changes to the attendance policy or increases in out of pocket med. benefits costs. You never truly get a raise because the always take it back in some other way/
Review from Operations Dept
Supervisors are abused and typically have 1 day off per week. Many Supervisors work overtime each day too. High turnover and bad moral has been the theme in this work group for years. They took our sick time away and combined in with our vacation time. Pay is not in writing or guaranteed.
Review from Operations Dept
What are some of the best things about your team?
We are a diverse group of problem solvers.
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
The company needs to do a better job screening candidate for my department. Its a physical job, and they hire a lot of people who are clearly NOT interested in performing physical labor. The employees that come to work ready to work get along great. The lazy people are seen as outsiders.
Review from Operations Dept
A lot of employees are bitter and numb, just going thru the motions. Unionized employees no longer trust management.
Review from Operations Dept
What is most positive about the culture and environment at your company?
We put a lot of effort into moving in the right direction together.
Review from Operations Dept
Employees are treated like an asset, not an expense. Employees are treated like real people.
Review from Operations Dept
What needs to change to make the company culture better?
I hate the Union vs Corporate mentality it takes away from transparency.
Review from Operations Dept
Treat employees with respect rather than paid servants. Stop discouraging employees from joining a Union. Be honest with employees about reasons for policy change.
Review from Operations Dept
managers need to treat people better with less pushing
Review from Operations Dept
Let the employees do their jobs and stop micro-managing and writing people up for everything.
Review from Operations Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
The people I work with.
Review from Operations Dept
I get to find ways to solve problems to keep Our Airline running.
Review from Operations Dept
What's going wrong and how can it be improved?
managers need to be less forceful and staff the station properly
Review from Operations Dept
Employees are treated like cattle or just a number. Company tries to maintain its "culture," but has become too focused on profits and appeasing shareholders to able to honestly say that they care about the employees.
Review from Operations Dept
Add more Supervisors, better technology and more support. Give the Supervisor team something back, like sick time or double time.
Review from Operations Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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