UPMC – Customer service management should not hang up on customer for asking difficult billing questions. UPMC should make patients and their families aware of high fees charged for routine out-patient services at satellite locations which are billed at in-hospital prices (or customers will feel cheated)

UPMC Claimed Company

A $16 billion world-renowned health care provider and insurer, Pittsburgh-based UPMC is inventing new models of patient-centered, accountable care. read more

EMPLOYEE PARTICIPANTS: 480

TOTAL RATINGS: 4464

CEO: Leslei Davis

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Customer service management should not hang up on customer for asking difficult billing questions. UPMC should make patients and their families aware of high fees charged for routine out-patient services at satellite locations which are billed at in-hospital prices (or customers will feel cheated)

Other Employee Reviews for UPMC

Why do you feel undervalued and what would make you feel better about your compensation?

Upmc uses every opportunity to pay the minimum possible salary. Even when on a 1 percent retention list. It's sickening how much the executives and doctor pay themselves and each other when they couldn't see a tenth of the patients without the engineers doing most of their work.

What would you most like to see improved at your company?

Concentrates more on making money instead of providing healthcare

What do you like best about the leadership team?

Unit manager is respectful and helpful

What is the best part about your compensation package?

Free birthday pay also a generous maternity leave

Briefly describe your overall experience at your company

Workers are hardworking. Bosses are manipulative. Pay is low, longevity isn't there. Bosses change their mind about company plans and fire workers without notice. The whole system they have built is designed to make more money and ignore the employee.

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Customer service management should not hang up on customer for asking difficult billing questions. UPMC should make patients and their families aware of high fees charged for routine out-patient services at satellite locations which are billed at in-hospital prices (or customers will feel cheated)

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