17
NPS
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Jason's Deli
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About Jason's Deli's Brand
Deli Management operates a chain of restaurants in the United States. Among its major competitors, Jason's Deli is ranked in 1st place for NPS while Jimmy John's is 2nd, and Jersey Mike's Subs is 3rd.
Brand at a Glance
85%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Jason's Deli Ranking
- #1 / 4 of its competitors
Jason's Deli NPS
Jason's Deli's Net Promoter Score (NPS) is a 17 with 56% Promoters, 5% Passives, and 39% Detractors. Net Promoter Score tracks whether Jason's Deli's customers would recommend using the product based on a scale of -100 to 100.
Jason's Deli Overall NPS
| 56% | Promoters |
|---|---|
| 5% | Passives |
| 39% | Detractors |
Jason's Deli NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 18 | Mar 2024 | 18 |
Apr 2024 20 | Apr 2024 | 20 |
Jun 2024 18 | Jun 2024 | 18 |
Jul 2024 16 | Jul 2024 | 16 |
Aug 2024 16 | Aug 2024 | 16 |
Dec 2024 16 | Dec 2024 | 16 |
Feb 2025 18 | Feb 2025 | 18 |
Apr 2025 16 | Apr 2025 | 16 |
Jun 2025 15 | Jun 2025 | 15 |
Jul 2025 15 | Jul 2025 | 15 |
Sep 2025 15 | Sep 2025 | 15 |
Nov 2025 17 | Nov 2025 | 17 |
How Other Brands Compare
Jason's Deli is ranked first for NPS among its competitors. Jimmy John's and Jersey Mike's Subs come in second and third, with Jason coming in at #4.
Jason's Deli |  Jersey Mike's Subs |  Jason |  Jimmy John's | |
| Global Ranking | #- | #445 | #- | #- |
| NPS | 17 | -10 | - | 13 |
| Valuation Updated every 24 hours for public companies | - | - | $7.02M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jason's Deli NPS by Gender
Female customers rated Jason's Deli's NPS 18 points higher than Male customers.
Male
-5
Jason's Deli's NPS was rated -5 by Male customers on Comparably.
45%
Promoters
5%
Passives
50%
Detractors
Female
13
Jason's Deli's NPS was rated 13 by Female customers on Comparably.
54%
Promoters
5%
Passives
41%
Detractors
Jason's Deli NPS by Ethnicity
Jason's Deli's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 10 | Caucasian | 10 |
African American/Black 14 | African American/Black | 14 |
Jason's Deli NPS by Age
Jason's Deli's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Jason's Deli NPS by Usage
Jason's Deli's NPS was rated the highest by customers who have used Jason's Deli's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
1 to 2 Years 20 | 1 to 2 Years | 20 |
2 to 5 Years 11 | 2 to 5 Years | 11 |
5 to 10 Years 49 | 5 to 10 Years | 49 |
Over 10 Years 6 | Over 10 Years | 6 |
Jason's Deli NPS vs. Competitors
Compared to its competitors, Jason's Deli's NPS is rated right above Jimmy John's.
| COMPANY | NPS Score | |
|---|---|---|
| Jason's Deli | 17 |
| Jimmy John's | 13 |
| Jason | N/A |
| Jersey Mike's Subs | -10 |
 | Panera Bread | -12 |
 | McAlister's | -38 |
Jason's Deli Customer Reviews
Out of the 12 Jason's Deli customer reviews 7 were positive and 5 were constructive. Jason's Deli customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Jason's Deli Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Jason's Deli users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jason's Deli Customer Loyalty Score by Gender
Female customers rated Jason's Deli's Customer Loyalty score 10% higher than Male customers.
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Male
82%
Yes
Female
92%
Yes
Jason's Deli Customer Loyalty Score by Ethnicity
Jason's Deli's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Jason's Deli.
88
out of 100
Caucasian
74
out of 100
African American/Black
Jason's Deli Customer Loyalty Score by Age
Jason's Deli's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 78% | 26-30 | 78% |
46-50 90% | 46-50 | 90% |
51-55 100% | 51-55 | 100% |
56-60 100% | 56-60 | 100% |
61-65 82% | 61-65 | 82% |
66+ 74% | 66+ | 74% |
Jason's Deli Customer Loyalty Score by Usage
Jason's Deli's Customer Loyalty score was rated the highest by customers who have used Jason's Deli's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Jason's Deli Customer Loyalty Score by Industry
Jason's Deli's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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Jason's Deli Customer Loyalty vs. Competitors
Compared to its competitors, Jason's Deli's Customer Loyalty score is rated right above Jimmy John's.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Jason's Deli | 85% |
| Jimmy John's | 78% |
| McAlister's | 75% |
| Jersey Mike's Subs | 74% |
| Panera Bread | 72% |
| Jason | N/A |
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Jason's Deli Product Quality
3.6/5
Jason's Deli has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Jason's Deli Product Information
Jason's Deli’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Jason's Deli's product the highest. Reviewers from the Education industry rated Jason's Deli the lowest at 2.
- Website
- www.jasonsdeli.com/
- Company Size
- 201-500 Employees
Industry
Tech
Food and Beverages
Quick Insights into Jason's Deli Product Quality
Jason's Deli's Product Quality score was rated highest by customers who have used Jason's Deli's products/services for 2 to 5 Years, and rated lowest by customers from the Energy and Manufacturing industry.
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Ranked Jason's Deli Product Quality the Highest
Ranked Jason's Deli Product Quality the Lowest
Jason's Deli Product Quality Score by Gender
Male customers rated Jason's Deli's Product Quality score 0.2 stars higher than Female customers.
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Male
3.6/5
Female
3.4/5
Jason's Deli Product Quality Score by Ethnicity
Jason's Deli's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
African American/Black 3.8 | African American/Black | 3.8 |
Jason's Deli Product Quality Score by Age
Jason's Deli's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.9 | 26-30 | 3.9 |
46-50 3.3 | 46-50 | 3.3 |
51-55 3.1 | 51-55 | 3.1 |
56-60 3.3 | 56-60 | 3.3 |
61-65 2.5 | 61-65 | 2.5 |
66+ 4.1 | 66+ | 4.1 |
Jason's Deli Product Quality Score by Usage
Jason's Deli's Product Quality score was rated the highest by customers who have used Jason's Deli's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Jason's Deli Product Quality Score by Industry
Jason's Deli's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Energy and Manufacturing industry customers.
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Jason's Deli Product Quality vs. Competitors
Compared to its competitors, Jason's Deli's Product Quality score is rated right above Jimmy John's.
| COMPANY | Product Quality Score | |
|---|---|---|
| Jason's Deli | 3.6/5 |
| Jimmy John's | 3.6/5 |
| Jersey Mike's Subs | 3.1/5 |
| Panera Bread | 3/5 |
| McAlister's | 2.5/5 |
| Jason | N/A |
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Jason's Deli Pricing
Jason's Deli ROI & Value For Money
3.5/5
Jason's Deli has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Jason's Deli Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Education industry think that they had the lowest ROI from Jason's Deli.
Quick Insights into Jason's Deli ROI
Jason's Deli's ROI score was rated highest by customers who have used Jason's Deli's products/services for 2 to 5 Years, and rated lowest by customers from the Education industry.
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Ranked Jason's Deli ROI the Highest
Ranked Jason's Deli ROI the Lowest
Jason's Deli ROI Score by Gender
Female customers rated Jason's Deli's ROI score 0.2 stars higher than Male customers.
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Male
3.2/5
Female
3.4/5
Jason's Deli ROI Score by Ethnicity
Jason's Deli's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
African American/Black 3.3 | African American/Black | 3.3 |
Jason's Deli ROI Score by Age
Jason's Deli's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.9 | 26-30 | 3.9 |
46-50 3.1 | 46-50 | 3.1 |
51-55 4 | 51-55 | 4 |
56-60 2.9 | 56-60 | 2.9 |
61-65 2.1 | 61-65 | 2.1 |
66+ 3.9 | 66+ | 3.9 |
Jason's Deli ROI Score by Usage
Jason's Deli's ROI score was rated the highest by customers who have used Jason's Deli's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Jason's Deli ROI Score by Industry
Jason's Deli's ROI score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
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Jason's Deli Pricing vs. Competitors
Compared to its competitors, Jason's Deli's ROI score is rated right above Jimmy John's.
| COMPANY | Pricing Score | |
|---|---|---|
| Jason's Deli | 3.5/5 |
| Jimmy John's | 3.3/5 |
| Jersey Mike's Subs | 2.9/5 |
| Panera Bread | 2.8/5 |
| McAlister's | 2.5/5 |
| Jason | N/A |
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Jason's Deli Customer Satisfaction (CSAT)
Jason's Deli Customer Satisfaction (CSAT) Score
62 / 100
Jason's Deli has an overall Customer Satisfaction score of 62 rated by its users and customers.
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Very Satisfied
52%
Satisfied
10%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
3%
Very Dissatisfied
28%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Jason's Deli Customer Satisfaction
Jason's Deli's Customer Satisfaction score was rated highest by customers who have used Jason's Deli's products/services for 2 to 5 Years, and rated lowest by customers who have used Jason's Deli's products/services for Less than 1 Year.
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Ranked Jason's Deli Customer Satisfaction the Highest
Ranked Jason's Deli Customer Satisfaction the Lowest
Jason's Deli Customer Satisfaction Score by Gender
Female customers rated Jason's Deli's Customer Satisfaction score 2 points higher than Male customers.
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60 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 5% | |
Very Dissatisfied | 30% |
62 / 100
FemaleVery Satisfied | 57% | |
|---|---|---|
Satisfied | 5% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Jason's Deli Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Jason's Deli's Customer Satisfaction (CSAT) score was rated 61% according to Caucasian users and customers.
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61 / 100
Very Satisfied
55%
Satisfied
6%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
0%
Very Dissatisfied
35%
CSAT according to African American/Black
Jason's Deli's Customer Satisfaction (CSAT) score was rated 83% according to African American/Black users and customers.
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83 / 100
Very Satisfied
67%
Satisfied
16%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
Jason's Deli Customer Satisfaction Score by Age
Jason's Deli's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 26-30.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 33% | |||||||||||||||
| 46-50 | 56% | |||||||||||||||
| 51-55 | 66% | |||||||||||||||
| 56-60 | 50% | |||||||||||||||
| 61-65 | 50% | |||||||||||||||
| 66+ | 71% |
Jason's Deli Customer Satisfaction Score by Usage
Jason's Deli's Customer Satisfaction score was rated the highest by customers who have used Jason's Deli's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Jason's Deli Customer Satisfaction Score by Industry
Jason's Deli's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Energy and Manufacturing industry customers.
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{
"title": "Jason's Deli Customer Satisfaction Score by Industry",
"text": "Jason's Deli's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Energy and Manufacturing industry customers.",
"bars": [
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"label": "Tech",
"groupId": 104,
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{
"label": "Banking and Financial Services",
"groupId": 501,
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}Jason's Deli Customer Satisfaction vs. Competitors
Compared to its competitors, Jason's Deli's Customer Satisfaction score is rated right above Panera Bread, and is preceded by Jimmy John's.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Jimmy John's | 67% |
| Jason's Deli | 62% |
| Panera Bread | 55% |
| Jersey Mike's Subs | 48% |
| McAlister's | 34% |
| Jason | 0% |
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Jason's Deli Customer Service
3.5/5
Jason's Deli has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Jason's Deli's Customer Service
Address
Beaumont, TX
Website
www.jasonsdeli.com/
Quick Insights into Jason's Deli Customer Service
Jason's Deli's Customer Service score was rated highest by customers who have used Jason's Deli's products/services for 5 to 10 Years, and rated lowest by customers who have used Jason's Deli's products/services for Less than 1 Year.
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Ranked Jason's Deli Customer Service the Highest
Ranked Jason's Deli Customer Service the Lowest
Jason's Deli Customer Service Score by Gender
Jason's Deli's Customer Service score was rated 3.3 by both Female and Male customers on Comparably.
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Male
3.3/5
Female
3.3/5
Jason's Deli Customer Service Score by Ethnicity
Jason's Deli's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
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80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
African American/Black 3.5 | African American/Black | 3.5 |
Jason's Deli Customer Service Score by Age
Jason's Deli's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.9 | 26-30 | 3.9 |
46-50 3.3 | 46-50 | 3.3 |
51-55 3.5 | 51-55 | 3.5 |
56-60 3.2 | 56-60 | 3.2 |
61-65 2.6 | 61-65 | 2.6 |
66+ 3.6 | 66+ | 3.6 |
Jason's Deli Customer Service Score by Usage
Jason's Deli's Customer Service score was rated the highest by customers who have used Jason's Deli's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Jason's Deli Customer Service Score by Industry
Jason's Deli's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Energy and Manufacturing industry customers.
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Jason's Deli Customer Service vs. Competitors
Compared to its competitors, Jason's Deli's Customer Service score is rated right above Jimmy John's.
| COMPANY | Customer Service Score | |
|---|---|---|
| Jason's Deli | 3.5/5 |
| Jimmy John's | 3.4/5 |
| Panera Bread | 2.9/5 |
| Jersey Mike's Subs | 2.8/5 |
| McAlister's | 2.3/5 |
| Jason | N/A |
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Jason's Deli as an Employer
3.1/5
Jason's Deli has a 3.1/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Jason's Deli scored a 17 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of Jason's Deli would recommend the brand to a friend. ENPS measures how likely Jason's Deli employees would recommend working at Jason's Deli to a friend.
Net Promoter Score
17
NPS Score
| 56% | Promoters |
|---|---|
| 5% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
-27
eNPS Score
| 27% | Promoters |
|---|---|
| 19% | Passive |
| 54% | Detractors |
