13
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Jimmy John's
Marketing or Exec? Claim Your Free Account
About Jimmy John's' Brand
Jimmy John's owns and operates a chain of restaurants that offers gourmet sandwiches. Among its major competitors, Jimmy John's is ranked in 2nd place for NPS while Domino's Pizza is 1st, and Jersey Mike's Subs is 3rd.
Brand at a Glance
78%
Customer Loyalty
3.6/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
Jimmy John's CMO
Jimmy John's Ranking
- #2 / 4 of its competitors
Jimmy John's NPS
Jimmy John's's Net Promoter Score (NPS) is a 13 with 49% Promoters, 15% Passives, and 36% Detractors. Net Promoter Score tracks whether Jimmy John's's customers would recommend using the product based on a scale of -100 to 100.
Jimmy John's Overall NPS
| 49% | Promoters |
|---|---|
| 15% | Passives |
| 36% | Detractors |
Jimmy John's NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 14 | Dec 2024 | 14 |
Jan 2025 14 | Jan 2025 | 14 |
Feb 2025 14 | Feb 2025 | 14 |
Mar 2025 13 | Mar 2025 | 13 |
Apr 2025 13 | Apr 2025 | 13 |
May 2025 15 | May 2025 | 15 |
Jun 2025 15 | Jun 2025 | 15 |
Jul 2025 13 | Jul 2025 | 13 |
Oct 2025 15 | Oct 2025 | 15 |
Nov 2025 13 | Nov 2025 | 13 |
Dec 2025 13 | Dec 2025 | 13 |
Jan 2026 13 | Jan 2026 | 13 |
How Other Brands Compare
Jimmy John's is ranked second for NPS among its competitors. Domino's Pizza and Jersey Mike's Subs come in first and third, with Panera Bread coming in at #4.
Jimmy John's |  Domino's Pizza |  Jersey Mike's Subs |  Panera Bread | |
| Global Ranking | #- | #115 | #445 | #- |
| NPS | 13 | 17 | -10 | -12 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $14.27B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jimmy John's NPS by Gender
Male customers rated Jimmy John's's NPS 14 points higher than Female customers.
Male
10
Jimmy John's's NPS was rated 10 by Male customers on Comparably.
51%
Promoters
8%
Passives
41%
Detractors
Female
-4
Jimmy John's's NPS was rated -4 by Female customers on Comparably.
39%
Promoters
18%
Passives
43%
Detractors
Jimmy John's NPS by Ethnicity
Jimmy John's's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Hispanic or Latino 67 | Hispanic or Latino | 67 |
African American/Black 0 | African American/Black | 0 |
Asian or Pacific Islander 50 | Asian or Pacific Islander | 50 |
Native American 34 | Native American | 34 |
Other -37 | Other | -37 |
Jimmy John's NPS by Age
Jimmy John's's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Jimmy John's NPS by Usage
Jimmy John's's NPS was rated the highest by customers who have used Jimmy John's's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -20 | Less than 1 Year | -20 |
1 to 2 Years -13 | 1 to 2 Years | -13 |
2 to 5 Years 15 | 2 to 5 Years | 15 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years 8 | Over 10 Years | 8 |
Jimmy John's NPS vs. Competitors
Compared to its competitors, Jimmy John's's NPS is rated right above Jersey Mike's Subs, and is preceded by Domino's Pizza.
| COMPANY | NPS Score | |
|---|---|---|
| Domino's Pizza | 17 |
| Jimmy John's | 13 |
| Jersey Mike's Subs | -10 |
| Panera Bread | -12 |
 | Subway | -34 |
Jimmy John's Customer Reviews
Out of the 25 Jimmy John's customer reviews 16 were positive and 9 were constructive. Jimmy John's customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Jimmy John's Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Jimmy John's users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jimmy John's Customer Loyalty Score by Gender
Female customers rated Jimmy John's's Customer Loyalty score 10% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Jimmy John's.
Male
74%
Yes
Female
84%
Yes
Jimmy John's Customer Loyalty Score by Ethnicity
Jimmy John's's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Jimmy John's.
84
out of 100
Caucasian
70
out of 100
Hispanic or Latino
61
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
100
out of 100
Native American
51
out of 100
Other
Jimmy John's Customer Loyalty Score by Age
Jimmy John's's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Jimmy John's.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 75% | 18-25 | 75% |
26-30 85% | 26-30 | 85% |
31-35 70% | 31-35 | 70% |
36-40 85% | 36-40 | 85% |
41-45 85% | 41-45 | 85% |
46-50 79% | 46-50 | 79% |
51-55 89% | 51-55 | 89% |
56-60 82% | 56-60 | 82% |
61-65 67% | 61-65 | 67% |
66+ 79% | 66+ | 79% |
Jimmy John's Customer Loyalty Score by Usage
Jimmy John's's Customer Loyalty score was rated the highest by customers who have used Jimmy John's's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Jimmy John's Customer Loyalty Score by Industry
Jimmy John's's Customer Loyalty score was rated the highest by Hospitality industry customers, and the lowest by Marketing, Advertising and Research industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Jimmy John's Customer Loyalty vs. Competitors
Compared to its competitors, Jimmy John's's Customer Loyalty score is rated right above Domino's Pizza.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Jimmy John's | 78% |
| Domino's Pizza | 76% |
| Jersey Mike's Subs | 74% |
| Subway | 74% |
| Panera Bread | 72% |
Unlock Jimmy John's Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Jimmy John's Customer Loyalty vs. Competitors data and gain insights into your customers today.
Jimmy John's Product Quality
3.6/5
Jimmy John's has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Jimmy John's' overall Product Quality score rated by its users and customers.
Jimmy John's Product Information
Jimmy John's’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Hospitality industry rated Jimmy John's's product the highest. Reviewers from the Business and Consumer Services industry rated Jimmy John's the lowest at 3.2.
- Website
- https://www.jimmyjohns.com/
- Company Size
- 1,001-5,000 Employees
Industry
Food and Beverages
Quick Insights into Jimmy John's Product Quality
Jimmy John's's Product Quality score was rated highest by customers from the Hospitality industry, and rated lowest by customers from the Legal industry.
Sign Up to unlock insights into how customers have ranked Jimmy John's' Product Quality.
Ranked Jimmy John's Product Quality the Highest
Ranked Jimmy John's Product Quality the Lowest
Jimmy John's Product Quality Score by Gender
Male customers rated Jimmy John's's Product Quality score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Jimmy John's.
Male
3.4/5
Female
3.1/5
Jimmy John's Product Quality Score by Ethnicity
Jimmy John's's Product Quality score was rated the highest by Native American customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Jimmy John's.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Hispanic or Latino 4.3 | Hispanic or Latino | 4.3 |
African American/Black 3.1 | African American/Black | 3.1 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Native American 5 | Native American | 5 |
Other 2.3 | Other | 2.3 |
Jimmy John's Product Quality Score by Age
Jimmy John's's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Jimmy John's.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 3.1 | 26-30 | 3.1 |
31-35 3.9 | 31-35 | 3.9 |
36-40 2.5 | 36-40 | 2.5 |
41-45 2.7 | 41-45 | 2.7 |
46-50 3.4 | 46-50 | 3.4 |
51-55 3.2 | 51-55 | 3.2 |
56-60 2.3 | 56-60 | 2.3 |
61-65 2.2 | 61-65 | 2.2 |
66+ 3.4 | 66+ | 3.4 |
Jimmy John's Product Quality Score by Usage
Jimmy John's's Product Quality score was rated the highest by customers who have used Jimmy John's's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Jimmy John's Product Quality Score by Industry
Jimmy John's's Product Quality score was rated the highest by Hospitality industry customers, and the lowest by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Jimmy John's Product Quality vs. Competitors
Compared to its competitors, Jimmy John's's Product Quality score is rated right above Jersey Mike's Subs, and is preceded by Domino's Pizza.
| COMPANY | Product Quality Score | |
|---|---|---|
| Domino's Pizza | 3.7/5 |
| Jimmy John's | 3.6/5 |
| Jersey Mike's Subs | 3.1/5 |
| Panera Bread | 3/5 |
| Subway | 2.6/5 |
Unlock Jimmy John's Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Jimmy John's Product Quality vs. Competitors data and gain insights into your customers today.
Jimmy John's Pricing
Jimmy John's ROI & Value For Money
3.3/5
Jimmy John's has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Jimmy John's' overall ROI score rated by its users and customers.
Jimmy John's Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Hospitality industry. The users from the Legal industry think that they had the lowest ROI from Jimmy John's.
Quick Insights into Jimmy John's ROI
Jimmy John's's ROI score was rated highest by customers from the Hospitality industry, and rated lowest by customers from the Legal industry.
Sign Up to unlock insights into how customers have ranked Jimmy John's' ROI score.
Ranked Jimmy John's ROI the Highest
Ranked Jimmy John's ROI the Lowest
Jimmy John's ROI Score by Gender
Male customers rated Jimmy John's's ROI score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Jimmy John's.
Male
3.1/5
Female
3/5
Jimmy John's ROI Score by Ethnicity
Jimmy John's's ROI score was rated the highest by Native American customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Jimmy John's.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Hispanic or Latino 4 | Hispanic or Latino | 4 |
African American/Black 2.5 | African American/Black | 2.5 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Native American 4.3 | Native American | 4.3 |
Other 2.2 | Other | 2.2 |
Jimmy John's ROI Score by Age
Jimmy John's's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Jimmy John's.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
26-30 3.6 | 26-30 | 3.6 |
31-35 4.2 | 31-35 | 4.2 |
36-40 1.9 | 36-40 | 1.9 |
41-45 2.2 | 41-45 | 2.2 |
46-50 3.1 | 46-50 | 3.1 |
51-55 2.9 | 51-55 | 2.9 |
56-60 2.6 | 56-60 | 2.6 |
61-65 1.6 | 61-65 | 1.6 |
66+ 3.6 | 66+ | 3.6 |
Jimmy John's ROI Score by Usage
Jimmy John's's ROI score was rated the highest by customers who have used Jimmy John's's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Jimmy John's ROI Score by Industry
Jimmy John's's ROI score was rated the highest by Hospitality industry customers, and the lowest by Legal industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Jimmy John's Pricing vs. Competitors
Compared to its competitors, Jimmy John's's ROI score is rated right above Jersey Mike's Subs, and is preceded by Domino's Pizza.
| COMPANY | Pricing Score | |
|---|---|---|
| Domino's Pizza | 3.6/5 |
| Jimmy John's | 3.3/5 |
| Jersey Mike's Subs | 2.9/5 |
| Panera Bread | 2.8/5 |
| Subway | 2.4/5 |
Unlock Jimmy John's ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Jimmy John's ROI vs. Competitors data and gain insights into your customers today.
Jimmy John's Customer Satisfaction (CSAT)
Jimmy John's Customer Satisfaction (CSAT) Score
67 / 100
Jimmy John's has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
22%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
4%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Jimmy John's Customer Satisfaction
Jimmy John's's Customer Satisfaction score was rated highest by customers from the Hospitality industry, and rated lowest by customers from the Legal industry.
Sign Up to unlock insights into how customers have ranked Jimmy John's' Customer Satisfaction.
Ranked Jimmy John's Customer Satisfaction the Highest
Ranked Jimmy John's Customer Satisfaction the Lowest
Jimmy John's Customer Satisfaction Score by Gender
Male customers rated Jimmy John's's Customer Satisfaction score 13 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Jimmy John's.
63 / 100
MaleVery Satisfied | 41% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 0% | |
Very Dissatisfied | 27% |
50 / 100
FemaleVery Satisfied | 35% | |
|---|---|---|
Satisfied | 15% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 13% | |
Very Dissatisfied | 26% |
Jimmy John's Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Jimmy John's' Customer Satisfaction (CSAT) score was rated 56% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Jimmy John's.
56 / 100
Very Satisfied
40%
Satisfied
16%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
6%
Very Dissatisfied
28%
CSAT according to Hispanic or Latino
Jimmy John's' Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Jimmy John's.
67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Jimmy John's' Customer Satisfaction (CSAT) score was rated 43% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Jimmy John's.
43 / 100
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
14%
Very Dissatisfied
14%
CSAT according to Asian or Pacific Islander
Jimmy John's' Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Jimmy John's.
50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to Other
Jimmy John's' Customer Satisfaction (CSAT) score was rated 45% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Jimmy John's.
45 / 100
Very Satisfied
18%
Satisfied
27%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
37%
Jimmy John's Customer Satisfaction Score by Age
Jimmy John's's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Jimmy John's.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 68% | |||||||||||||||
| 26-30 | 60% | |||||||||||||||
| 31-35 | 80% | |||||||||||||||
| 36-40 | 40% | |||||||||||||||
| 41-45 | 75% | |||||||||||||||
| 46-50 | 36% | |||||||||||||||
| 51-55 | 57% | |||||||||||||||
| 56-60 | 38% | |||||||||||||||
| 61-65 | 33% | |||||||||||||||
| 66+ | 62% |
Jimmy John's Customer Satisfaction Score by Usage
Jimmy John's's Customer Satisfaction score was rated the highest by customers who have used Jimmy John's's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Jimmy John's Customer Satisfaction Score by Industry
Jimmy John's's Customer Satisfaction score was rated the highest by Hospitality industry customers, and the lowest by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Jimmy John's Customer Satisfaction Score by Industry",
"text": "Jimmy John's's Customer Satisfaction score was rated the highest by Hospitality industry customers, and the lowest by Legal industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Jimmy John's's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Accounting",
"groupId": 495,
"score": 37,
"stars": 0,
"csatScore": 37,
"text": "Jimmy John's's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 37
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 83,
"stars": 0,
"csatScore": 83,
"text": "Jimmy John's's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 83
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Jimmy John's's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Jimmy John's's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Education",
"groupId": 515,
"score": 83,
"stars": 0,
"csatScore": 83,
"text": "Jimmy John's's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 83
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Jimmy John's's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Hospitality",
"groupId": 523,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Jimmy John's's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Legal",
"groupId": 529,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Jimmy John's's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
}
]
}Jimmy John's Customer Satisfaction vs. Competitors
Compared to its competitors, Jimmy John's's Customer Satisfaction score is rated right above Panera Bread, and is preceded by Domino's Pizza.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Domino's Pizza | 75% |
| Jimmy John's | 67% |
| Panera Bread | 55% |
| Jersey Mike's Subs | 48% |
| Subway | 39% |
Unlock Jimmy John's Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Jimmy John's Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Jimmy John's Customer Service
3.4/5
Jimmy John's has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Jimmy John's' overall Customer Service score rated by its users and customers.
About Jimmy John's's Customer Service
Address
Champaign, IL
Website
https://www.jimmyjohns.com/
Phone Number
<<not-applicable>>
Quick Insights into Jimmy John's Customer Service
Jimmy John's's Customer Service score was rated highest by customers from the Hospitality industry, and rated lowest by customers from the Legal industry.
Sign Up to unlock insights into how customers have ranked Jimmy John's' Customer Service score.
Ranked Jimmy John's Customer Service the Highest
Ranked Jimmy John's Customer Service the Lowest
Jimmy John's Customer Service Score by Gender
Male customers rated Jimmy John's's Customer Service score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Jimmy John's.
Male
3.3/5
Female
2.9/5
Jimmy John's Customer Service Score by Ethnicity
Jimmy John's's Customer Service score was rated the highest by Native American customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Jimmy John's.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Hispanic or Latino 4.3 | Hispanic or Latino | 4.3 |
African American/Black 2.8 | African American/Black | 2.8 |
Asian or Pacific Islander 2.7 | Asian or Pacific Islander | 2.7 |
Native American 4.6 | Native American | 4.6 |
Other 1.9 | Other | 1.9 |
Jimmy John's Customer Service Score by Age
Jimmy John's's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Jimmy John's.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.5 | 26-30 | 3.5 |
31-35 4.5 | 31-35 | 4.5 |
36-40 2.5 | 36-40 | 2.5 |
41-45 3.1 | 41-45 | 3.1 |
46-50 2.9 | 46-50 | 2.9 |
51-55 2.1 | 51-55 | 2.1 |
56-60 2.3 | 56-60 | 2.3 |
61-65 1.7 | 61-65 | 1.7 |
66+ 3.4 | 66+ | 3.4 |
Jimmy John's Customer Service Score by Usage
Jimmy John's's Customer Service score was rated the highest by customers who have used Jimmy John's's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Jimmy John's Customer Service Score by Industry
Jimmy John's's Customer Service score was rated the highest by Hospitality industry customers, and the lowest by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Jimmy John's Customer Service vs. Competitors
Compared to its competitors, Jimmy John's's Customer Service score is rated right above Panera Bread, and is preceded by Domino's Pizza.
| COMPANY | Customer Service Score | |
|---|---|---|
| Domino's Pizza | 3.7/5 |
| Jimmy John's | 3.4/5 |
| Panera Bread | 2.9/5 |
| Jersey Mike's Subs | 2.8/5 |
| Subway | 2.4/5 |
Unlock Jimmy John's Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Jimmy John's Customer Service vs. Competitors data and gain insights into your customers today.
Jimmy John's as an Employer
3.2/5
Jimmy John's has a 3.2/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Jimmy John's scored a 13 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of Jimmy John's would recommend the brand to a friend. ENPS measures how likely Jimmy John's employees would recommend working at Jimmy John's to a friend.
Net Promoter Score
13
NPS Score
| 49% | Promoters |
|---|---|
| 15% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 34% | Promoters |
|---|---|
| 24% | Passive |
| 42% | Detractors |
