Subway NPS & Customer Reviews

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Subway

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Subway

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About Subway's Brand

SUBWAY is an American fast food restaurant franchise that primarily sells submarine sandwiches (subs) and salads. Among its major competitors, Subway is ranked in 9th place for NPS while Starbucks is 1st, and Freshii is 2nd. Overall, Subway has a neutral social sentiment, when analyzing social media channels and online mentions.

Brand at a Glance

74%

Customer Loyalty

2.6/5

Product Quality

2.4/5

Pricing

2.4/5

Customer Service

Subway CMO

Carrie Walsh

Subway Ranking

^#4 / 4 of its competitors

Subway NPS

Subway's Net Promoter Score (NPS) is a -34 with 26% Promoters, 14% Passives, and 60% Detractors. Net Promoter Score tracks whether Subway's customers would recommend using the product based on a scale of -100 to 100.

Subway Overall NPS

-34

NPS

26%	Promoters
14%	Passives
60%	Detractors

Subway NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2025 -36	Jan 2025	-36
Feb 2025 -35	Feb 2025	-35
Mar 2025 -35	Mar 2025	-35
Apr 2025 -35	Apr 2025	-35
May 2025 -35	May 2025	-35
Jun 2025 -35	Jun 2025	-35
Jul 2025 -35	Jul 2025	-35
Sep 2025 -35	Sep 2025	-35
Oct 2025 -33	Oct 2025	-33
Nov 2025 -33	Nov 2025	-33
Dec 2025 -33	Dec 2025	-33
Jan 2026 -33	Jan 2026	-33

How Other Brands Compare

Subway is ranked #4 for NPS among its competitors. Starbucks and McDonald's come in first and second, with Chipotle coming in at third.

	Subway	Starbucks	Chipotle	McDonald's
Global Ranking	#-	#33	#45	#85
NPS	-34	30	16	19
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	Neutral	Neutral
Valuation Updated every 24 hours for public companies	-	$128.77B	$41.46B	$167.91B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Subway NPS by Gender

Female customers rated Subway's NPS 5 points higher than Male customers.

Male

-53

Subway's NPS was rated -53 by Male customers on Comparably.

18%

Promoters

11%

Passives

71%

Detractors

Female

-48

Subway's NPS was rated -48 by Female customers on Comparably.

20%

Promoters

12%

Passives

68%

Detractors

Subway NPS by Ethnicity

Subway's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -69	Caucasian	-69
Hispanic or Latino -35	Hispanic or Latino	-35
African American/Black -61	African American/Black	-61
Asian or Pacific Islander -4	Asian or Pacific Islander	-4
Native American -33	Native American	-33
Other -55	Other	-55

Subway NPS by Age

Subway's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

100

Summary

Age

Promoters

Passives

Detractors

18-25

33%

27%

40%

26-30

31%

63%

31-35

12%

81%

36-40

15%

78%

41-45

21%

73%

46-50

10%

82%

51-55

15%

81%

56-60

89%

61-65

86%

66+

87%

Subway NPS by Usage

Subway's NPS was rated the highest by customers who have used Subway's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -24	Less than 1 Year	-24
1 to 2 Years -41	1 to 2 Years	-41
2 to 5 Years -26	2 to 5 Years	-26
5 to 10 Years -38	5 to 10 Years	-38
Over 10 Years -67	Over 10 Years	-67

Subway NPS vs. Competitors

Compared to its competitors, Subway's NPS is rated right above Quiznos, and is preceded by The Cheesecake Factory.

COMPANY		NPS Score
	Starbucks	30
	Freshii	30
	McDonald's	19
	Domino's Pizza	17
	Chipotle	16
	Jimmy John's	13
	Five Guys Burgers & Fries	0
	The Cheesecake Factory	-22
	Subway	-34
	Quiznos	-38

Subway Customer Reviews

Out of the 146 Subway customer reviews 65 were positive and 81 were constructive. Subway customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Subway Customer Loyalty

74%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

74% of Subway users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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74%

26%

Subway Customer Loyalty Score by Gender

Female customers rated Subway's Customer Loyalty score 3% higher than Male customers.

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Male

74%

Yes

Female

77%

Yes

Subway Customer Loyalty Score by Ethnicity

Subway's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

Subway Customer Loyalty Score by Age

Subway's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 18-25.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 69%	18-25	69%
26-30 75%	26-30	75%
31-35 76%	31-35	76%
36-40 75%	36-40	75%
41-45 80%	41-45	80%
46-50 80%	46-50	80%
51-55 75%	51-55	75%
56-60 85%	56-60	85%
61-65 77%	61-65	77%
66+ 79%	66+	79%

Subway Customer Loyalty Score by Usage

Subway's Customer Loyalty score was rated the highest by customers who have used Subway's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	57%
1 to 2 Years	65%
2 to 5 Years	74%
5 to 10 Years	68%
Over 10 Years	82%

Subway Customer Loyalty Score by Industry

Subway's Customer Loyalty score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Military and Defense industry customers.

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Tech	69%
Accounting	73%
Aerospace and Aviation	72%
Fashion and Beauty	70%
Architecture and Planning	95%
Arts and Entertainment	73%
Automotive and Transportation	87%
Banking and Financial Services	81%
Beverage, Wine and Spirits	78%
Biotech and Pharmaceuticals	100%
Business and Consumer Services	80%
Business Supplies and Equipment	100%
Chemicals	78%
Civic and Social Organization	70%
Computer Hardware	70%
Construction	82%
Consulting	100%
Consumer Goods	85%
Consumer Services	62%
Education	70%
Events Services	78%
Government and Public Policy	75%
Healthcare, Hospitals and Medicine	74%
Hospitality	66%
Individual and Family Services	82%
Insurance	85%
International Affairs	70%
Legal	81%
Travel and Hospitality	70%
Logistics and Supply Chain	70%
Manufacturing and Machinery	100%
Marketing, Advertising and Research	74%
Media and Entertainment	78%
Military and Defense	33%
Non-Profit	78%
Energy and Manufacturing	55%
Professional Services	84%
Restaurants	82%
Retail	88%
Security and Investigations	87%
Telecommunications	100%
Transportation	100%
Utilities	70%

Subway Customer Loyalty vs. Competitors

Compared to its competitors, Subway's Customer Loyalty score is rated right above Five Guys Burgers & Fries, and is preceded by Chipotle.

COMPANY		Customer Loyalty Score
	McDonald's	79%
	Starbucks	78%
	Jimmy John's	78%
	The Cheesecake Factory	77%
	Domino's Pizza	76%
	Chipotle	76%
	Subway	74%
	Five Guys Burgers & Fries	73%
	Freshii	68%
	Quiznos	63%

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Subway Product Quality

2.6/5

Subway has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.

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Subway Product Information

Subway’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Utilities industry rated Subway's product the highest. Reviewers from the Aerospace and Aviation industry rated Subway the lowest at 3.

Website: https://www.subway.com

Company Size: 10,000+ Employees

Industry

Food and Beverages

Quick Insights into Subway Product Quality

Subway's Product Quality score was rated highest by customers from the Utilities industry, and rated lowest by customers from the Security and Investigations industry.

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Ranked Subway Product Quality the Highest

Utilities	4
Asian or Pacific Islander	3.7
18-25	3.4

Ranked Subway Product Quality the Lowest

Over 10 Years	1.9
46-50	1.5
Security and Investigations	1.5

Subway Product Quality Score by Gender

Male customers rated Subway's Product Quality score 0.1 stars higher than Female customers.

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Male

2.4/5

Female

2.3/5

Subway Product Quality Score by Ethnicity

Subway's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 2	Caucasian	2
Hispanic or Latino 2.4	Hispanic or Latino	2.4
African American/Black 2.1	African American/Black	2.1
Asian or Pacific Islander 3.7	Asian or Pacific Islander	3.7
Native American 2.9	Native American	2.9
Other 2.2	Other	2.2

Subway Product Quality Score by Age

Subway's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

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Summary	Age	Score
18-25 3.4	18-25	3.4
26-30 2.3	26-30	2.3
31-35 1.8	31-35	1.8
36-40 2	36-40	2
41-45 1.9	41-45	1.9
46-50 1.5	46-50	1.5
51-55 1.9	51-55	1.9
56-60 1.8	56-60	1.8
61-65 2	61-65	2
66+ 2.1	66+	2.1

Subway Product Quality Score by Usage

Subway's Product Quality score was rated the highest by customers who have used Subway's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.1
1 to 2 Years	2.8
2 to 5 Years	3.1
5 to 10 Years	2.5
Over 10 Years	1.9

Subway Product Quality Score by Industry

Subway's Product Quality score was rated the highest by Utilities industry customers, and the lowest by Security and Investigations industry customers.

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Tech	2.6
Accounting	2.3
Aerospace and Aviation	3
Fashion and Beauty	2.5
Architecture and Planning	2.8
Arts and Entertainment	3
Automotive and Transportation	1.5
Banking and Financial Services	3
Beverage, Wine and Spirits	3.2
Biotech and Pharmaceuticals	1.9
Business and Consumer Services	2.6
Business Supplies and Equipment	3.8
Chemicals	1.6
Civic and Social Organization	1.5
Computer Hardware	1.5
Construction	1.9
Consulting	1.8
Consumer Goods	2.2
Consumer Services	2.2
Education	2.9
Events Services	2.5
Government and Public Policy	1.8
Healthcare, Hospitals and Medicine	1.8
Hospitality	2.7
Individual and Family Services	2
Insurance	1.5
International Affairs	1.6
Legal	1.5
Travel and Hospitality	2.3
Logistics and Supply Chain	2.6
Manufacturing and Machinery	2.8
Marketing, Advertising and Research	3
Media and Entertainment	2.7
Military and Defense	1.9
Non-Profit	2.4
Energy and Manufacturing	2.7
Professional Services	2.3
Restaurants	3
Retail	2.1
Security and Investigations	1.5
Telecommunications	1.6
Transportation	2
Utilities	4

Subway Product Quality vs. Competitors

Compared to its competitors, Subway's Product Quality score is rated right below The Cheesecake Factory.

COMPANY		Product Quality Score
	Starbucks	4.1/5
	Freshii	3.9/5
	Chipotle	3.8/5
	McDonald's	3.7/5
	Domino's Pizza	3.7/5
	Jimmy John's	3.6/5
	Five Guys Burgers & Fries	3.5/5
	Quiznos	3/5
	The Cheesecake Factory	2.8/5
	Subway	2.6/5

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Subway Pricing

Subway ROI & Value For Money

2.4/5

Subway has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.

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Subway Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business Supplies and Equipment industry. The users from the Automotive and Transportation industry think that they had the lowest ROI from Subway.

Quick Insights into Subway ROI

Subway's ROI score was rated highest by customers from the Business Supplies and Equipment industry, and rated lowest by customers from the Security and Investigations industry.

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Ranked Subway ROI the Highest

Business Supplies and Equipment	3.6
Asian or Pacific Islander	3.1
18-25	3

Ranked Subway ROI the Lowest

African American/Black	1.8
46-50	1.5
Security and Investigations	1.5

Subway ROI Score by Gender

Female customers rated Subway's ROI score 0.1 stars higher than Male customers.

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Male

2.2/5

Female

2.3/5

Subway ROI Score by Ethnicity

Subway's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

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Summary	Ethnicity	Score
Caucasian 2	Caucasian	2
Hispanic or Latino 2.4	Hispanic or Latino	2.4
African American/Black 1.8	African American/Black	1.8
Asian or Pacific Islander 3.1	Asian or Pacific Islander	3.1
Native American 2.7	Native American	2.7
Other 2	Other	2

Subway ROI Score by Age

Subway's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

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Summary	Age	Score
18-25 3	18-25	3
26-30 2.3	26-30	2.3
31-35 1.9	31-35	1.9
36-40 1.8	36-40	1.8
41-45 2.1	41-45	2.1
46-50 1.5	46-50	1.5
51-55 1.7	51-55	1.7
56-60 2	56-60	2
61-65 1.7	61-65	1.7
66+ 2.2	66+	2.2

Subway ROI Score by Usage

Subway's ROI score was rated the highest by customers who have used Subway's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	2.7
1 to 2 Years	2.6
2 to 5 Years	2.8
5 to 10 Years	2.5
Over 10 Years	1.9

Subway ROI Score by Industry

Subway's ROI score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Security and Investigations industry customers.

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Tech	2.2
Accounting	2.4
Aerospace and Aviation	2.5
Fashion and Beauty	2.1
Architecture and Planning	2.8
Arts and Entertainment	2.7
Automotive and Transportation	1.5
Banking and Financial Services	2.7
Beverage, Wine and Spirits	3.5
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	2.5
Business Supplies and Equipment	3.6
Chemicals	1.5
Civic and Social Organization	1.5
Computer Hardware	1.5
Construction	1.9
Consulting	2.8
Consumer Goods	1.5
Consumer Services	2.1
Education	2.7
Events Services	2.9
Government and Public Policy	1.9
Healthcare, Hospitals and Medicine	2
Hospitality	2.5
Individual and Family Services	2
Insurance	1.5
International Affairs	2.1
Legal	2
Travel and Hospitality	1.8
Logistics and Supply Chain	2.6
Manufacturing and Machinery	2.4
Marketing, Advertising and Research	2.9
Media and Entertainment	2.6
Military and Defense	1.5
Non-Profit	1.9
Energy and Manufacturing	2.2
Professional Services	2
Restaurants	3.1
Retail	2.4
Security and Investigations	1.5
Telecommunications	1.7
Transportation	2
Utilities	3.6

Subway Pricing vs. Competitors

Compared to its competitors, Subway's ROI score is rated right below The Cheesecake Factory.

COMPANY		Pricing Score
	Freshii	3.9/5
	Starbucks	3.6/5
	McDonald's	3.6/5
	Domino's Pizza	3.6/5
	Chipotle	3.5/5
	Jimmy John's	3.3/5
	Quiznos	3.3/5
	Five Guys Burgers & Fries	2.9/5
	The Cheesecake Factory	2.6/5
	Subway	2.4/5

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Subway Customer Satisfaction (CSAT)

Subway Customer Satisfaction (CSAT) Score

39 / 100

Subway has an overall Customer Satisfaction score of 39 rated by its users and customers.

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Very Satisfied	19%
Satisfied	20%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	9%
Very Dissatisfied	44%

Very Satisfied

19%

Satisfied

20%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

44%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Subway Customer Satisfaction

Subway's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Transportation industry.

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Ranked Subway Customer Satisfaction the Highest

Asian or Pacific Islander	74%
18-25	66%
2 to 5 Years	54%

Ranked Subway Customer Satisfaction the Lowest

Over 10 Years	19%
56-60	9%
Transportation	0%

Subway Customer Satisfaction Score by Gender

Female customers rated Subway's Customer Satisfaction score 1 points higher than Male customers.

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31 / 100

Male

	Very Satisfied	16%
	Satisfied	15%
	Neither Satisfied nor Dissatisfied	8%
	Dissatisfied	10%
	Very Dissatisfied	51%

32 / 100

Female

	Very Satisfied	13%
	Satisfied	19%
	Neither Satisfied nor Dissatisfied	6%
	Dissatisfied	10%
	Very Dissatisfied	52%

Subway Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Subway's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.

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20 / 100

Very Satisfied	12%
Satisfied	8%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	12%
Very Dissatisfied	61%

Very Satisfied

12%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

12%

Very Dissatisfied

61%

CSAT according to Hispanic or Latino

Subway's Customer Satisfaction (CSAT) score was rated 47% according to Hispanic or Latino users and customers.

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47 / 100

Very Satisfied	27%
Satisfied	20%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	9%
Very Dissatisfied	44%

Very Satisfied

27%

Satisfied

20%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

44%

CSAT according to African American/Black

Subway's Customer Satisfaction (CSAT) score was rated 31% according to African American/Black users and customers.

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31 / 100

Very Satisfied	15%
Satisfied	16%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	13%
Very Dissatisfied	49%

Very Satisfied

15%

Satisfied

16%

Neither Satisfied nor Dissatisfied

Dissatisfied

13%

Very Dissatisfied

49%

CSAT according to Asian or Pacific Islander

Subway's Customer Satisfaction (CSAT) score was rated 74% according to Asian or Pacific Islander users and customers.

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74 / 100

Very Satisfied	25%
Satisfied	49%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	4%
Very Dissatisfied	15%

Very Satisfied

25%

Satisfied

49%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

15%

CSAT according to Native American

Subway's Customer Satisfaction (CSAT) score was rated 36% according to Native American users and customers.

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36 / 100

Very Satisfied	29%
Satisfied	7%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	14%
Very Dissatisfied	36%

Very Satisfied

29%

Satisfied

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

14%

Very Dissatisfied

36%

CSAT according to Other

Subway's Customer Satisfaction (CSAT) score was rated 29% according to Other users and customers.

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29 / 100

Very Satisfied	8%
Satisfied	21%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	8%
Very Dissatisfied	54%

Very Satisfied

Satisfied

21%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

54%

Subway Customer Satisfaction Score by Age

Subway's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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100

Breakdown

Age

Score

18-25

66%

26-30

37%

31-35

19%

36-40

28%

41-45

20%

46-50

16%

51-55

16%

56-60

61-65

17%

66+

18%

Subway Customer Satisfaction Score by Usage

Subway's Customer Satisfaction score was rated the highest by customers who have used Subway's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	51
1 to 2 Years	43
2 to 5 Years	54
5 to 10 Years	40
Over 10 Years	19

Subway Customer Satisfaction Score by Industry

Subway's Customer Satisfaction score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Transportation industry customers.

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	"title": "Subway Customer Satisfaction Score by Industry",
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	"bars": [
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			"stars": 0,
			"csatScore": 29,
			"text": "Subway's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 29
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 41,
			"stars": 0,
			"csatScore": 41,
			"text": "Subway's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 41
		},
		{
			"label": "Fashion and Beauty",
			"groupId": 497,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Subway's Customer Satisfaction score is  rated by Fashion and Beauty customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 38,
			"stars": 0,
			"csatScore": 38,
			"text": "Subway's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 38
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 46,
			"stars": 0,
			"csatScore": 46,
			"text": "Subway's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 46
		},
		{
			"label": "Automotive and Transportation",
			"groupId": 500,
			"score": 14,
			"stars": 0,
			"csatScore": 14,
			"text": "Subway's Customer Satisfaction score is  rated by Automotive and Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 14
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 47,
			"stars": 0,
			"csatScore": 47,
			"text": "Subway's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 47
		},
		{
			"label": "Biotech and Pharmaceuticals",
			"groupId": 503,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Subway's Customer Satisfaction score is  rated by Biotech and Pharmaceuticals customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 45,
			"stars": 0,
			"csatScore": 45,
			"text": "Subway's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 45
		},
		{
			"label": "Chemicals",
			"groupId": 506,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Subway's Customer Satisfaction score is  rated by Chemicals customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Civic and Social Organization",
			"groupId": 507,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Subway's Customer Satisfaction score is  rated by Civic and Social Organization customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Computer Hardware",
			"groupId": 509,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Subway's Customer Satisfaction score is  rated by Computer Hardware customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 30,
			"stars": 0,
			"csatScore": 30,
			"text": "Subway's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 30
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Subway's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Consumer Goods",
			"groupId": 513,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "Subway's Customer Satisfaction score is  rated by Consumer Goods customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 13,
			"stars": 0,
			"csatScore": 13,
			"text": "Subway's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 13
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 46,
			"stars": 0,
			"csatScore": 46,
			"text": "Subway's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 46
		},
		{
			"label": "Events Services",
			"groupId": 517,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Subway's Customer Satisfaction score is  rated by Events Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "Subway's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 24,
			"stars": 0,
			"csatScore": 24,
			"text": "Subway's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 24
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 47,
			"stars": 0,
			"csatScore": 47,
			"text": "Subway's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 47
		},
		{
			"label": "Individual and Family Services",
			"groupId": 525,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Subway's Customer Satisfaction score is  rated by Individual and Family Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Subway's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "International Affairs",
			"groupId": 527,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Subway's Customer Satisfaction score is  rated by International Affairs customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 8,
			"stars": 0,
			"csatScore": 8,
			"text": "Subway's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 8
		},
		{
			"label": "Logistics and Supply Chain",
			"groupId": 531,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Subway's Customer Satisfaction score is  rated by Logistics and Supply Chain customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Subway's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 54,
			"stars": 0,
			"csatScore": 54,
			"text": "Subway's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 54
		},
		{
			"label": "Media and Entertainment",
			"groupId": 537,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Subway's Customer Satisfaction score is  rated by Media and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Military and Defense",
			"groupId": 538,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Subway's Customer Satisfaction score is  rated by Military and Defense customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Non-Profit",
			"groupId": 540,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Subway's Customer Satisfaction score is  rated by Non-Profit customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Energy and Manufacturing",
			"groupId": 541,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Subway's Customer Satisfaction score is  rated by Energy and Manufacturing customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 12,
			"stars": 0,
			"csatScore": 12,
			"text": "Subway's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 12
		},
		{
			"label": "Restaurants",
			"groupId": 558,
			"score": 36,
			"stars": 0,
			"csatScore": 36,
			"text": "Subway's Customer Satisfaction score is  rated by Restaurants customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 36
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 21,
			"stars": 0,
			"csatScore": 21,
			"text": "Subway's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 21
		},
		{
			"label": "Security and Investigations",
			"groupId": 560,
			"score": 14,
			"stars": 0,
			"csatScore": 14,
			"text": "Subway's Customer Satisfaction score is  rated by Security and Investigations customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 14
		},
		{
			"label": "Telecommunications",
			"groupId": 564,
			"score": 40,
			"stars": 0,
			"csatScore": 40,
			"text": "Subway's Customer Satisfaction score is  rated by Telecommunications customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 40
		},
		{
			"label": "Transportation",
			"groupId": 567,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Subway's Customer Satisfaction score is  rated by Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Utilities",
			"groupId": 568,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Subway's Customer Satisfaction score is  rated by Utilities customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		}
	]
}

Tech	39
Accounting	29
Aerospace and Aviation	41
Fashion and Beauty	50
Architecture and Planning	38
Arts and Entertainment	46
Automotive and Transportation	14
Banking and Financial Services	47
Biotech and Pharmaceuticals	25
Business and Consumer Services	45
Chemicals	0
Civic and Social Organization	0
Computer Hardware	0
Construction	30
Consulting	50
Consumer Goods	20
Consumer Services	13
Education	46
Events Services	33
Government and Public Policy	20
Healthcare, Hospitals and Medicine	24
Hospitality	47
Individual and Family Services	0
Insurance	0
International Affairs	33
Legal	8
Logistics and Supply Chain	33
Manufacturing and Machinery	25
Marketing, Advertising and Research	54
Media and Entertainment	33
Military and Defense	25
Non-Profit	33
Energy and Manufacturing	25
Professional Services	12
Restaurants	36
Retail	21
Security and Investigations	14
Telecommunications	40
Transportation	0
Utilities	33

Subway Customer Satisfaction vs. Competitors

Compared to its competitors, Subway's Customer Satisfaction score is rated right below Quiznos.

COMPANY		Customer Satisfaction (CSAT) Score
	Freshii	89%
	Starbucks	84%
	Domino's Pizza	75%
	McDonald's	72%
	Jimmy John's	67%
	Chipotle	62%
	Five Guys Burgers & Fries	55%
	The Cheesecake Factory	46%
	Quiznos	46%
	Subway	39%

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Subway Customer Service

2.4/5

Subway has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.

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About Subway's Customer Service

Address

325 Sub Way, Milford, CT 06461

Website

https://www.subway.com

Phone Number

+1-415-759-1074

Subway's Social Links

Quick Insights into Subway Customer Service

Subway's Customer Service score was rated highest by customers from the Beverage, Wine and Spirits industry, and rated lowest by customers from the Utilities industry.

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Ranked Subway Customer Service the Highest

Beverage, Wine and Spirits	3.5
Asian or Pacific Islander	3.3
18-25	3.2

Ranked Subway Customer Service the Lowest

Over 10 Years	1.7
61-65	1.5
Utilities	1.5

Subway Customer Service Score by Gender

Subway's Customer Service score was rated 2.1 by both Female and Male customers on Comparably.

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Male

2.1/5

Female

2.1/5

Subway Customer Service Score by Ethnicity

Subway's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.7	Caucasian	1.7
Hispanic or Latino 2.1	Hispanic or Latino	2.1
African American/Black 1.8	African American/Black	1.8
Asian or Pacific Islander 3.3	Asian or Pacific Islander	3.3
Native American 2	Native American	2
Other 1.9	Other	1.9

Subway Customer Service Score by Age

Subway's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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100

Summary	Age	Customer Service Score
18-25 3.2	18-25	3.2
26-30 2.2	26-30	2.2
31-35 1.5	31-35	1.5
36-40 1.9	36-40	1.9
41-45 1.7	41-45	1.7
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.7	66+	1.7

Subway Customer Service Score by Usage

Subway's Customer Service score was rated the highest by customers who have used Subway's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	2.8
1 to 2 Years	2.4
2 to 5 Years	2.7
5 to 10 Years	2.4
Over 10 Years	1.7

Subway Customer Service Score by Industry

Subway's Customer Service score was rated the highest by Beverage, Wine and Spirits industry customers, and the lowest by Utilities industry customers.

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Tech	2.1
Accounting	2.1
Aerospace and Aviation	2.6
Fashion and Beauty	2.2
Architecture and Planning	2.7
Arts and Entertainment	3
Automotive and Transportation	1.7
Banking and Financial Services	2.2
Beverage, Wine and Spirits	3.5
Biotech and Pharmaceuticals	1.8
Business and Consumer Services	2.5
Business Supplies and Equipment	2
Chemicals	1.5
Civic and Social Organization	1.5
Computer Hardware	1.5
Construction	1.8
Consulting	2.8
Consumer Goods	1.8
Consumer Services	2
Education	2.4
Events Services	1.5
Government and Public Policy	1.7
Healthcare, Hospitals and Medicine	1.7
Hospitality	2.4
Individual and Family Services	2
Insurance	1.5
International Affairs	1.8
Legal	1.5
Travel and Hospitality	1.5
Logistics and Supply Chain	2
Manufacturing and Machinery	2.1
Marketing, Advertising and Research	2.8
Media and Entertainment	2.7
Military and Defense	2.2
Non-Profit	1.5
Energy and Manufacturing	1.9
Professional Services	1.7
Restaurants	2.6
Retail	1.8
Security and Investigations	1.5
Telecommunications	1.5
Transportation	1.6
Utilities	1.5

Subway Customer Service vs. Competitors

Compared to its competitors, Subway's Customer Service score is rated right below The Cheesecake Factory.

COMPANY		Customer Service Score
	Starbucks	4.1/5
	Freshii	3.9/5
	Domino's Pizza	3.7/5
	McDonald's	3.6/5
	Chipotle	3.6/5
	Jimmy John's	3.4/5
	Quiznos	3.4/5
	Five Guys Burgers & Fries	3.2/5
	The Cheesecake Factory	2.6/5
	Subway	2.4/5

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Subway as an Employer

2.5/5

Subway has a 2.5/5 stars for its overall company culture rated by their employees

bottom

CEO of Subway

John Chidsey

In the Bottom 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Subway scored a -34 for Net Promoter Score and a -49 for Employee Net Promoter Score. NPS gauges how likely a customer of Subway would recommend the brand to a friend. ENPS measures how likely Subway employees would recommend working at Subway to a friend.

Net Promoter Score

-34

NPS Score

26%	Promoters
14%	Passive
60%	Detractors

Employee Net Promoter Score

-49

eNPS Score

19%	Promoters
13%	Passive
68%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail