30
NPS
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Freshii
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About Freshii's Brand
Freshii is a fast food company that provides nutritious meals and catering services for consumers. Among its major competitors, Freshii is ranked in 2nd place for NPS while Protein Bar is 1st, and Chipotle is 3rd.Their current valuation is $43.00M
Brand at a Glance
68%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Freshii Ranking
- #2 / 4 of its competitors
Freshii NPS
Freshii's Net Promoter Score (NPS) is a 30 with 52% Promoters, 26% Passives, and 22% Detractors. Net Promoter Score tracks whether Freshii's customers would recommend using the product based on a scale of -100 to 100.
Freshii Overall NPS
| 52% | Promoters |
|---|---|
| 26% | Passives |
| 22% | Detractors |
Freshii NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 44 | Sep 2021 | 44 |
Mar 2022 34 | Mar 2022 | 34 |
May 2022 37 | May 2022 | 37 |
Jun 2022 44 | Jun 2022 | 44 |
Jul 2022 46 | Jul 2022 | 46 |
Sep 2022 50 | Sep 2022 | 50 |
Oct 2022 51 | Oct 2022 | 51 |
Nov 2022 46 | Nov 2022 | 46 |
Jun 2023 38 | Jun 2023 | 38 |
Sep 2023 40 | Sep 2023 | 40 |
Jan 2024 33 | Jan 2024 | 33 |
Nov 2025 28 | Nov 2025 | 28 |
How Other Brands Compare
Freshii is ranked second for NPS among its competitors. Protein Bar and Chipotle come in first and third, with Panera Bread coming in at #4. Among those competitors, it is the third most valued company behind Chipotle.
Freshii |  Chipotle |  Protein Bar |  Panera Bread | |
| Global Ranking | #- | #45 | #- | #- |
| NPS | 30 | 16 | 50 | -12 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $43.00M | $41.46B | $65.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Freshii NPS by Gender
Female customers rated Freshii's NPS 40 points higher than Male customers.
Male
0
Freshii's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
40
Freshii's NPS was rated 40 by Female customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Freshii NPS by Age
Freshii's NPS was rated 20 points by customers ages 18-25 on Comparably.
Freshii NPS by Usage
Freshii's NPS was rated the highest by customers who have used Freshii's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years -33 | 1 to 2 Years | -33 |
5 to 10 Years 100 | 5 to 10 Years | 100 |
Freshii NPS vs. Competitors
Compared to its competitors, Freshii's NPS is rated right above Chipotle, and is preceded by Protein Bar.
| COMPANY | NPS Score | |
|---|---|---|
| Protein Bar | 50 |
| Freshii | 30 |
| Chipotle | 16 |
 | Boloco | N/A |
| Panera Bread | -12 |
 | Subway | -34 |
Freshii Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Freshii users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Freshii Customer Loyalty Score by Gender
Female customers rated Freshii's Customer Loyalty score 42% higher than Male customers.
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Male
40%
Yes
Female
82%
Yes
Freshii Customer Loyalty Score by Age
Freshii's Customer Loyalty score was rated 82% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 82% | 18-25 | 82% |
Freshii Customer Loyalty Score by Usage
Freshii's Customer Loyalty score was rated the highest by customers who have used Freshii's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Freshii Customer Loyalty Score by Industry
Freshii's Customer Loyalty score was rated 100% by Accounting industry customers.
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Freshii Customer Loyalty vs. Competitors
Compared to its competitors, Freshii's Customer Loyalty score is rated right above Protein Bar, and is preceded by Panera Bread.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Chipotle | 76% |
| Subway | 74% |
| Panera Bread | 72% |
| Freshii | 68% |
| Protein Bar | 55% |
| Boloco | N/A |
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Freshii Product Quality
3.9/5
Freshii has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Freshii Product Information
Freshii’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Freshii's product the highest.
- Website
- https://www.freshii.com/ca
- Company Size
- 10,000+ Employees
Industry
Tech
Food and Beverages
Quick Insights into Freshii Product Quality
Freshii's Product Quality score was rated highest by customers who have used Freshii's products/services for 5 to 10 Years, and rated lowest by customers who have used Freshii's products/services for 1 to 2 Years.
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Ranked Freshii Product Quality the Highest
Ranked Freshii Product Quality the Lowest
Freshii Product Quality Score by Gender
Female customers rated Freshii's Product Quality score 1.5 stars higher than Male customers.
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Male
3.1/5
Female
4.6/5
Freshii Product Quality Score by Age
Freshii's Product Quality score was rated 3.9 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
Freshii Product Quality Score by Usage
Freshii's Product Quality score was rated the highest by customers who have used Freshii's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Freshii Product Quality Score by Industry
Freshii's Product Quality score was rated 4.6 stars by Accounting industry customers.
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Freshii Product Quality vs. Competitors
Compared to its competitors, Freshii's Product Quality score is rated right above Chipotle.
| COMPANY | Product Quality Score | |
|---|---|---|
| Freshii | 3.9/5 |
| Chipotle | 3.8/5 |
| Protein Bar | 3.2/5 |
| Panera Bread | 3/5 |
| Subway | 2.6/5 |
| Boloco | N/A |
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Freshii Pricing
Freshii ROI & Value For Money
3.9/5
Freshii has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Freshii Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Freshii ROI
Freshii's ROI score was rated highest by customers who have used Freshii's products/services for 5 to 10 Years, and rated lowest by customers who have used Freshii's products/services for 1 to 2 Years.
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Ranked Freshii ROI the Highest
Ranked Freshii ROI the Lowest
Freshii ROI Score by Gender
Female customers rated Freshii's ROI score 1.1 stars higher than Male customers.
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Male
3.1/5
Female
4.2/5
Freshii ROI Score by Age
Freshii's ROI score was rated 3.5 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
Freshii ROI Score by Usage
Freshii's ROI score was rated the highest by customers who have used Freshii's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Freshii ROI Score by Industry
Freshii's ROI score was rated 4.5 stars by Accounting industry customers.
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Freshii Pricing vs. Competitors
Compared to its competitors, Freshii's ROI score is rated right above Chipotle, and is preceded by Protein Bar.
| COMPANY | Pricing Score | |
|---|---|---|
| Protein Bar | 4.2/5 |
| Freshii | 3.9/5 |
| Chipotle | 3.5/5 |
| Panera Bread | 2.8/5 |
| Subway | 2.4/5 |
| Boloco | N/A |
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Freshii Customer Satisfaction (CSAT)
Freshii Customer Satisfaction (CSAT) Score
89 / 100
Freshii has an overall Customer Satisfaction score of 89 rated by its users and customers.
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Very Satisfied
50%
Satisfied
39%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Freshii Customer Satisfaction
Freshii's Customer Satisfaction score was rated highest by customers ages 18-25.
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Ranked Freshii Customer Satisfaction the Highest
Freshii Customer Satisfaction Score by Gender
Freshii's Customer Satisfaction score was rated 100 by Female customers on Comparably.
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100 / 100
FemaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Freshii Customer Satisfaction Score by Age
Freshii's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Freshii.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Freshii Customer Satisfaction Score by Usage
Freshii's Customer Satisfaction score was rated 100 points by customers who have used Freshii's products/services for Less than 1 Year.
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Freshii Customer Satisfaction Score by Industry
Freshii's Customer Satisfaction score was rated 100 points by Accounting industry customers.
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}Freshii Customer Satisfaction vs. Competitors
Compared to its competitors, Freshii's Customer Satisfaction score is rated right above Chipotle, and is preceded by Protein Bar.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Protein Bar | 100% |
| Freshii | 89% |
| Chipotle | 62% |
| Panera Bread | 55% |
| Subway | 39% |
| Boloco | 0% |
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Freshii Customer Service
3.9/5
Freshii has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Freshii's Customer Service
Address
53 Bloor St. East, Canada
Website
https://www.freshii.com/ca
Phone Number
13126368049
Quick Insights into Freshii Customer Service
Freshii's Customer Service score was rated highest by customers who have used Freshii's products/services for 5 to 10 Years, and rated lowest by customers who have used Freshii's products/services for 1 to 2 Years.
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Ranked Freshii Customer Service the Highest
Ranked Freshii Customer Service the Lowest
Freshii Customer Service Score by Gender
Female customers rated Freshii's Customer Service score 1.3 stars higher than Male customers.
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Male
3.1/5
Female
4.4/5
Freshii Customer Service Score by Age
Freshii's Customer Service score was rated 3.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Freshii.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
Freshii Customer Service Score by Usage
Freshii's Customer Service score was rated the highest by customers who have used Freshii's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Freshii Customer Service Score by Industry
Freshii's Customer Service score was rated 4.3 stars by Accounting industry customers.
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Freshii Customer Service vs. Competitors
Compared to its competitors, Freshii's Customer Service score is rated right above Chipotle, and is preceded by Protein Bar.
| COMPANY | Customer Service Score | |
|---|---|---|
| Protein Bar | 4/5 |
| Freshii | 3.9/5 |
| Chipotle | 3.6/5 |
| Panera Bread | 2.9/5 |
| Subway | 2.4/5 |
| Boloco | N/A |
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Freshii as an Employer
3.9/5
Freshii has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Freshii scored a 30 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Freshii would recommend the brand to a friend. ENPS measures how likely Freshii employees would recommend working at Freshii to a friend.
Net Promoter Score
30
NPS Score
| 52% | Promoters |
|---|---|
| 26% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 44% | Promoters |
|---|---|
| 23% | Passive |
| 33% | Detractors |
