34
NPS
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LMI
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About LMI's Brand
LMI is a private, not-for-profit corporation that provides management consulting, research, and analysis to governments. Among its major competitors, LMI is ranked in 2nd place for NPS while Booz Allen Hamilton is 1st, and Deloitte (US) is 3rd.
Brand at a Glance
82%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
4.2/5
Customer Service
LMI Ranking
- #1 / 4 of its competitors
LMI NPS
LMI's Net Promoter Score (NPS) is a 34 with 56% Promoters, 22% Passives, and 22% Detractors. Net Promoter Score tracks whether LMI's customers would recommend using the product based on a scale of -100 to 100.
LMI Overall NPS
| 56% | Promoters |
|---|---|
| 22% | Passives |
| 22% | Detractors |
LMI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 49 | Aug 2022 | 49 |
Sep 2022 57 | Sep 2022 | 57 |
Oct 2022 63 | Oct 2022 | 63 |
Nov 2022 50 | Nov 2022 | 50 |
Apr 2023 58 | Apr 2023 | 58 |
Jul 2023 46 | Jul 2023 | 46 |
Aug 2023 47 | Aug 2023 | 47 |
Nov 2023 34 | Nov 2023 | 34 |
Jan 2024 21 | Jan 2024 | 21 |
Mar 2024 28 | Mar 2024 | 28 |
Oct 2024 31 | Oct 2024 | 31 |
Dec 2024 34 | Dec 2024 | 34 |
How Other Brands Compare
LMI is ranked first for NPS among its competitors. Deloitte (US) and PwC come in second and third, with Accenture coming in at #4.
LMI |  Accenture |  Deloitte (US) |  PwC | |
| Global Ranking | #- | #124 | #154 | #184 |
| NPS | 34 | 20 | 27 | 25 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $168.12B | $4.87B | $129.97M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LMI NPS vs. Competitors
Compared to its competitors, LMI's NPS is rated right above Deloitte (US), and is preceded by Booz Allen Hamilton.
| COMPANY | NPS Score | |
|---|---|---|
 | Booz Allen Hamilton | 37 |
| LMI | 34 |
| Deloitte (US) | 27 |
| PwC | 25 |
 | McKinsey & Company | 20 |
| Accenture | 20 |
 | Noblis | -100 |
LMI Customer Reviews
Out of the 2 LMI customer reviews 1 was positive and 1 was constructive. LMI customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
LMI Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of LMI users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LMI Customer Loyalty vs. Competitors
Compared to its competitors, LMI's Customer Loyalty score is rated right above McKinsey & Company, and is preceded by Noblis.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Noblis | 100% |
| LMI | 82% |
| McKinsey & Company | 74% |
| Booz Allen Hamilton | 73% |
| Deloitte (US) | 72% |
| Accenture | 71% |
| PwC | 68% |
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LMI Product Quality
4/5
LMI has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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LMI Product Information
LMI’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.lmi.org/
- Company Size
- 1,001-5,000 Employees
Industry
Consulting
LMI Product Quality vs. Competitors
Compared to its competitors, LMI's Product Quality score is rated right above McKinsey & Company.
| COMPANY | Product Quality Score | |
|---|---|---|
| LMI | 4/5 |
| McKinsey & Company | 4/5 |
| Noblis | 4/5 |
| Deloitte (US) | 3.9/5 |
| Booz Allen Hamilton | 3.9/5 |
| PwC | 3.8/5 |
| Accenture | 3.7/5 |
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LMI Pricing
LMI ROI & Value For Money
3.9/5
LMI has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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LMI Pricing vs. Competitors
Compared to its competitors, LMI's ROI score is rated right above Deloitte (US), and is preceded by Booz Allen Hamilton.
| COMPANY | Pricing Score | |
|---|---|---|
| Noblis | 5/5 |
| Booz Allen Hamilton | 3.9/5 |
| LMI | 3.9/5 |
| Deloitte (US) | 3.9/5 |
| McKinsey & Company | 3.8/5 |
| PwC | 3.7/5 |
| Accenture | 3.6/5 |
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LMI Customer Satisfaction (CSAT)
LMI Customer Satisfaction (CSAT) Score
75 / 100
LMI has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
31%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
0%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
LMI Customer Satisfaction vs. Competitors
Compared to its competitors, LMI's Customer Satisfaction score is rated right above Accenture, and is preceded by McKinsey & Company.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| McKinsey & Company | 78% |
| LMI | 75% |
| Accenture | 75% |
| Deloitte (US) | 73% |
| Booz Allen Hamilton | 71% |
| PwC | 60% |
| Noblis | 0% |
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LMI Customer Service
4.2/5
LMI has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About LMI's Customer Service
Address
7940 Jones Branch Drive, Tysons Corner, VA 22102
Website
http://www.lmi.org/
Phone Number
7032131065
LMI Customer Service vs. Competitors
Compared to its competitors, LMI's Customer Service score is rated right above Deloitte (US), and is preceded by Noblis.
| COMPANY | Customer Service Score | |
|---|---|---|
| Noblis | 4.5/5 |
| LMI | 4.2/5 |
| Deloitte (US) | 3.9/5 |
| Booz Allen Hamilton | 3.9/5 |
| PwC | 3.9/5 |
| McKinsey & Company | 3.9/5 |
| Accenture | 3.8/5 |
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LMI as an Employer
4.2/5
LMI has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
LMI scored a 34 for Net Promoter Score and a 41 for Employee Net Promoter Score. NPS gauges how likely a customer of LMI would recommend the brand to a friend. ENPS measures how likely LMI employees would recommend working at LMI to a friend.
Net Promoter Score
34
NPS Score
| 56% | Promoters |
|---|---|
| 22% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
41
eNPS Score
| 60% | Promoters |
|---|---|
| 21% | Passive |
| 19% | Detractors |
