Shamrock Foods NPS & Customer Reviews

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Shamrock Foods

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Shamrock Foods

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About Shamrock Foods' Brand

Among its major competitors, Shamrock Foods is ranked in 4th place for NPS while BigBasket is 1st, and Imperfect Foods is 2nd.

Brand at a Glance

77%

Customer Loyalty

3.8/5

Product Quality

3.6/5

Pricing

3.5/5

Customer Service

Shamrock Foods CMO

Ann Ocana

Ann Ocana serves as the Chief Marketing Officer of Shamrock Foods Company. Ann started at Shamrock Foods Company in Dec of 2014. Ann currently resides in the Greater Denver Area.

Shamrock Foods Ranking

^#3 / 4 of its competitors

Shamrock Foods NPS

Shamrock Foods's Net Promoter Score (NPS) is a 16 with 51% Promoters, 14% Passives, and 35% Detractors. Net Promoter Score tracks whether Shamrock Foods's customers would recommend using the product based on a scale of -100 to 100.

Shamrock Foods Overall NPS

NPS

51%	Promoters
14%	Passives
35%	Detractors

Shamrock Foods NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2024 12	Feb 2024	12
Mar 2024 12	Mar 2024	12
May 2024 14	May 2024	14
Jul 2024 13	Jul 2024	13
Sep 2024 14	Sep 2024	14
Oct 2024 13	Oct 2024	13
Dec 2024 11	Dec 2024	11
Jan 2025 12	Jan 2025	12
Mar 2025 11	Mar 2025	11
Jun 2025 13	Jun 2025	13
Jul 2025 15	Jul 2025	15
Aug 2025 14	Aug 2025	14

How Other Brands Compare

Shamrock Foods is ranked third for NPS among its competitors. BigBasket and Imperfect Foods come in first and second, with Sysco coming in at #4.

	Shamrock Foods	Sysco	Imperfect Foods	BigBasket
Global Ranking	#-	#146	#854	#-
NPS	16	-17	34	39
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	$39.81B	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Shamrock Foods NPS by Gender

Male customers rated Shamrock Foods's NPS 120 points higher than Female customers.

Male

Shamrock Foods's NPS was rated 37 by Male customers on Comparably.

64%

Promoters

Passives

27%

Detractors

Female

-83

Shamrock Foods's NPS was rated -83 by Female customers on Comparably.

Promoters

17%

Passives

83%

Detractors

Shamrock Foods NPS by Ethnicity

Shamrock Foods's NPS was rated -10 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -10	Caucasian	-10

Shamrock Foods NPS by Age

Shamrock Foods's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.

100

Summary

Age

Promoters

Passives

Detractors

41-45

67%

33%

51-55

100%

66+

67%

33%

Shamrock Foods NPS by Usage

Shamrock Foods's NPS was rated the highest by customers who have used Shamrock Foods's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
2 to 5 Years -25	2 to 5 Years	-25
5 to 10 Years -40	5 to 10 Years	-40
Over 10 Years 14	Over 10 Years	14

Shamrock Foods NPS vs. Competitors

Compared to its competitors, Shamrock Foods's NPS is rated right above Chef'd, and is preceded by Gordon Food Service.

COMPANY		NPS Score
	BigBasket	39
	Imperfect Foods	34
	Gordon Food Service	29
	Shamrock Foods	16
	Chef'd	N/A
	Honestbee	N/A
	Sysco	-17

Shamrock Foods Customer Reviews

Out of the 5 Shamrock Foods customer reviews 4 were positive and 1 was constructive. Shamrock Foods customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Shamrock Foods Customer Loyalty

77%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

77% of Shamrock Foods users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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77%

23%

Shamrock Foods Customer Loyalty Score by Gender

Male customers rated Shamrock Foods's Customer Loyalty score 22% higher than Female customers.

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Male

92%

Yes

Female

70%

Yes

Shamrock Foods Customer Loyalty Score by Ethnicity

Shamrock Foods's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.

% who answered "Yes"

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out of 100

Caucasian

Shamrock Foods Customer Loyalty Score by Age

Shamrock Foods's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.

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20%

40%

60%

80%

100%

Summary	Age	Score
41-45 70%	41-45	70%
51-55 70%	51-55	70%
66+ 100%	66+	100%

Shamrock Foods Customer Loyalty Score by Usage

Shamrock Foods's Customer Loyalty score was rated the highest by customers who have used Shamrock Foods's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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2 to 5 Years	55%
5 to 10 Years	64%
Over 10 Years	100%

Shamrock Foods Customer Loyalty Score by Industry

Shamrock Foods's Customer Loyalty score was rated the highest by Restaurants industry customers, and the lowest by Accounting industry customers.

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Accounting	70%
Restaurants	100%

Shamrock Foods Customer Loyalty vs. Competitors

Compared to its competitors, Shamrock Foods's Customer Loyalty score is rated right above Sysco, and is preceded by Imperfect Foods.

COMPANY		Customer Loyalty Score
	BigBasket	88%
	Gordon Food Service	83%
	Imperfect Foods	78%
	Shamrock Foods	77%
	Sysco	71%
	Chef'd	N/A
	Honestbee	N/A

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Shamrock Foods Product Quality

3.8/5

Shamrock Foods has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

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Shamrock Foods Product Information

Shamrock Foods’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Restaurants industry rated Shamrock Foods's product the highest. Reviewers from the Accounting industry rated Shamrock Foods the lowest at 3.5.

Website: http://www.shamrockfoods.com

Company Size: 5,001-10,000 Employees

Industry

Tech

Retail

Quick Insights into Shamrock Foods Product Quality

Shamrock Foods's Product Quality score was rated highest by customers ages 66+, and rated lowest by customers ages 51-55.

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Ranked Shamrock Foods Product Quality the Highest

66+	5
Over 10 Years	4.7
Male	4.4

Ranked Shamrock Foods Product Quality the Lowest

Female	3.1
5 to 10 Years	3
51-55	2.8

Shamrock Foods Product Quality Score by Gender

Male customers rated Shamrock Foods's Product Quality score 1.3 stars higher than Female customers.

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Male

4.4/5

Female

3.1/5

Shamrock Foods Product Quality Score by Ethnicity

Shamrock Foods's Product Quality score was rated 4.1 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 4.1	Caucasian	4.1

Shamrock Foods Product Quality Score by Age

Shamrock Foods's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.

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Summary	Age	Score
41-45 2.8	41-45	2.8
51-55 2.8	51-55	2.8
66+ 5	66+	5

Shamrock Foods Product Quality Score by Usage

Shamrock Foods's Product Quality score was rated the highest by customers who have used Shamrock Foods's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

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2 to 5 Years	3.6
5 to 10 Years	3
Over 10 Years	4.7

Shamrock Foods Product Quality Score by Industry

Shamrock Foods's Product Quality score was rated the highest by Restaurants industry customers, and the lowest by Accounting industry customers.

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Accounting	3.5
Restaurants	3.6

Shamrock Foods Product Quality vs. Competitors

Compared to its competitors, Shamrock Foods's Product Quality score is rated right above Gordon Food Service, and is preceded by Imperfect Foods.

COMPANY		Product Quality Score
	BigBasket	4.1/5
	Imperfect Foods	4/5
	Shamrock Foods	3.8/5
	Gordon Food Service	3.8/5
	Sysco	3/5
	Chef'd	N/A
	Honestbee	N/A

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Shamrock Foods Pricing

Shamrock Foods ROI & Value For Money

3.6/5

Shamrock Foods has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

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Shamrock Foods Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Restaurants industry. The users from the Accounting industry think that they had the lowest ROI from Shamrock Foods.

Quick Insights into Shamrock Foods ROI

Shamrock Foods's ROI score was rated highest by customers who have used Shamrock Foods's products/services for Over 10 Years, and rated lowest by customers who have used Shamrock Foods's products/services for 5 to 10 Years.

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Ranked Shamrock Foods ROI the Highest

Over 10 Years	4.4
66+	4.3
Male	4.2

Ranked Shamrock Foods ROI the Lowest

Accounting	2.8
41-45	2.6
5 to 10 Years	2.5

Shamrock Foods ROI Score by Gender

Male customers rated Shamrock Foods's ROI score 1.3 stars higher than Female customers.

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Male

4.2/5

Female

2.9/5

Shamrock Foods ROI Score by Ethnicity

Shamrock Foods's ROI score was rated 3.9 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 3.9	Caucasian	3.9

Shamrock Foods ROI Score by Age

Shamrock Foods's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 41-45.

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Summary	Age	Score
41-45 2.6	41-45	2.6
51-55 2.8	51-55	2.8
66+ 4.3	66+	4.3

Shamrock Foods ROI Score by Usage

Shamrock Foods's ROI score was rated the highest by customers who have used Shamrock Foods's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

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2 to 5 Years	3.9
5 to 10 Years	2.5
Over 10 Years	4.4

Shamrock Foods ROI Score by Industry

Shamrock Foods's ROI score was rated the highest by Restaurants industry customers, and the lowest by Accounting industry customers.

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Accounting	2.8
Restaurants	3.6

Shamrock Foods Pricing vs. Competitors

Compared to its competitors, Shamrock Foods's ROI score is rated right above Gordon Food Service, and is preceded by Imperfect Foods.

COMPANY		Pricing Score
	BigBasket	4.1/5
	Imperfect Foods	3.8/5
	Shamrock Foods	3.6/5
	Gordon Food Service	3.6/5
	Sysco	3/5
	Chef'd	N/A
	Honestbee	N/A

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Shamrock Foods Customer Satisfaction (CSAT)

Shamrock Foods Customer Satisfaction (CSAT) Score

65 / 100

Shamrock Foods has an overall Customer Satisfaction score of 65 rated by its users and customers.

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Very Satisfied	46%
Satisfied	19%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	5%
Very Dissatisfied	21%

Very Satisfied

46%

Satisfied

19%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

21%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Shamrock Foods Customer Satisfaction

Shamrock Foods's Customer Satisfaction score was rated highest by customers ages 66+, and rated lowest by customers ages 51-55.

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Ranked Shamrock Foods Customer Satisfaction the Highest

66+	100%
Male	90%
Over 10 Years	86%

Ranked Shamrock Foods Customer Satisfaction the Lowest

Female	50%
2 to 5 Years	33%
51-55	33%

Shamrock Foods Customer Satisfaction Score by Gender

Male customers rated Shamrock Foods's Customer Satisfaction score 40 points higher than Female customers.

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90 / 100

Male

	Very Satisfied	80%
	Satisfied	10%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	10%

50 / 100

Female

	Very Satisfied	17%
	Satisfied	33%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	33%
	Very Dissatisfied	17%

Shamrock Foods Customer Satisfaction Score by Ethnicity

Caucasian
70%

CSAT according to Caucasian

Shamrock Foods' Customer Satisfaction (CSAT) score was rated 70% according to Caucasian users and customers.

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70 / 100

Very Satisfied	50%
Satisfied	20%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	10%
Very Dissatisfied	20%

Very Satisfied

50%

Satisfied

20%

Neither Satisfied nor Dissatisfied

Dissatisfied

10%

Very Dissatisfied

20%

Shamrock Foods Customer Satisfaction Score by Age

Shamrock Foods's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.

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100

Breakdown

Age

Score

51-55

33%

66+

100%

Shamrock Foods Customer Satisfaction Score by Usage

Shamrock Foods's Customer Satisfaction score was rated the highest by customers who have used Shamrock Foods's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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2 to 5 Years	33
5 to 10 Years	75
Over 10 Years	86

Shamrock Foods Customer Satisfaction Score by Industry

Shamrock Foods's Customer Satisfaction score was rated 67 points by both Accounting and Restaurants industry customers.

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Accounting	67
Restaurants	67

Shamrock Foods Customer Satisfaction vs. Competitors

Compared to its competitors, Shamrock Foods's Customer Satisfaction score is rated right above Sysco, and is preceded by Gordon Food Service.

COMPANY		Customer Satisfaction (CSAT) Score
	BigBasket	85%
	Imperfect Foods	84%
	Gordon Food Service	75%
	Shamrock Foods	65%
	Sysco	40%
	Chef'd	0%
	Honestbee	0%

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Shamrock Foods Customer Service

3.5/5

Shamrock Foods has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.

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About Shamrock Foods's Customer Service

Address

Phoenix, AZ United States of America

Website

http://www.shamrockfoods.com

Phone Number

6022693831

Quick Insights into Shamrock Foods Customer Service

Shamrock Foods's Customer Service score was rated highest by customers ages 66+, and rated lowest by customers ages 51-55.

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Ranked Shamrock Foods Customer Service the Highest

66+	4.3
Over 10 Years	4
Male	3.9

Ranked Shamrock Foods Customer Service the Lowest

5 to 10 Years	2.5
Female	2.3
51-55	1.8

Shamrock Foods Customer Service Score by Gender

Male customers rated Shamrock Foods's Customer Service score 1.6 stars higher than Female customers.

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Male

3.9/5

Female

2.3/5

Shamrock Foods Customer Service Score by Ethnicity

Shamrock Foods's Customer Service score was rated 3.3 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.3	Caucasian	3.3

Shamrock Foods Customer Service Score by Age

Shamrock Foods's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.

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100

Summary	Age	Customer Service Score
41-45 2.6	41-45	2.6
51-55 1.8	51-55	1.8
66+ 4.3	66+	4.3

Shamrock Foods Customer Service Score by Usage

Shamrock Foods's Customer Service score was rated the highest by customers who have used Shamrock Foods's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

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2 to 5 Years	3
5 to 10 Years	2.5
Over 10 Years	4

Shamrock Foods Customer Service Score by Industry

Shamrock Foods's Customer Service score was rated the highest by Restaurants industry customers, and the lowest by Accounting industry customers.

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Accounting	2.8
Restaurants	2.9

Shamrock Foods Customer Service vs. Competitors

Compared to its competitors, Shamrock Foods's Customer Service score is rated right above Sysco, and is preceded by Gordon Food Service.

COMPANY		Customer Service Score
	Imperfect Foods	4.3/5
	BigBasket	4.2/5
	Gordon Food Service	3.6/5
	Shamrock Foods	3.5/5
	Sysco	3/5
	Chef'd	N/A
	Honestbee	N/A

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Shamrock Foods as an Employer

3.8/5

Shamrock Foods has a 3.8/5 stars for its overall company culture rated by their employees

top

20%

CEO of Shamrock Foods

Kent McClelland

In the Top 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Shamrock Foods scored a 16 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Shamrock Foods would recommend the brand to a friend. ENPS measures how likely Shamrock Foods employees would recommend working at Shamrock Foods to a friend.

Net Promoter Score

NPS Score

51%	Promoters
14%	Passive
35%	Detractors

Employee Net Promoter Score

eNPS Score

44%	Promoters
22%	Passive
34%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail