-17
NPS
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MI
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About MI's Brand
National MI provides mortgage insurance services and products to businesses. Among its major competitors, MI is ranked in 2nd place for NPS while Flipkart is 1st, and Toll Brothers is 3rd.
Brand at a Glance
65%
Customer Loyalty
3.6/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
MI Ranking
- #2 / 4 of its competitors
MI NPS
MI's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether MI's customers would recommend using the product based on a scale of -100 to 100.
MI Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
MI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 100 | Nov 2022 | 100 |
Jul 2023 -50 | Jul 2023 | -50 |
Aug 2023 -40 | Aug 2023 | -40 |
Dec 2025 -17 | Dec 2025 | -17 |
How Other Brands Compare
MI is ranked second for NPS among its competitors. Flipkart and Toll Brothers come in first and third, with Meritage Homes coming in at #4.
MI |  Flipkart |  Toll Brothers |  Meritage Homes | |
| Global Ranking | #- | #941 | #- | #- |
| NPS | -17 | -17 | -52 | -52 |
| Valuation Updated every 24 hours for public companies | - | - | $8.04B | $4.53B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MI NPS vs. Competitors
Compared to its competitors, MI's NPS is rated right above Toll Brothers, and is preceded by Flipkart.
| COMPANY | NPS Score | |
|---|---|---|
| Flipkart | -17 |
| MI | -17 |
| Toll Brothers | -52 |
| Meritage Homes | -52 |
 | KB Home | -53 |
MI Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of MI users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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MI Customer Loyalty vs. Competitors
Compared to its competitors, MI's Customer Loyalty score is rated right above KB Home, and is preceded by Flipkart.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Flipkart | 83% |
| MI | 65% |
| KB Home | 64% |
| Meritage Homes | 61% |
| Toll Brothers | 60% |
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MI Product Quality
3.6/5
MI has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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MI Product Information
MI’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://nationalmi.com/
- Company Size
- 10,000+ Employees
Industry
Tech
FinTech
SaaS
MI Product Quality vs. Competitors
Compared to its competitors, MI's Product Quality score is rated right above Flipkart.
| COMPANY | Product Quality Score | |
|---|---|---|
| MI | 3.6/5 |
| Flipkart | 3/5 |
| Toll Brothers | 2.2/5 |
| KB Home | 2.2/5 |
| Meritage Homes | 2/5 |
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MI Pricing
MI ROI & Value For Money
3.7/5
MI has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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MI Pricing vs. Competitors
Compared to its competitors, MI's ROI score is rated right above Flipkart.
| COMPANY | Pricing Score | |
|---|---|---|
| MI | 3.7/5 |
| Flipkart | 2.8/5 |
| Toll Brothers | 2.2/5 |
| KB Home | 2.1/5 |
| Meritage Homes | 2.1/5 |
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MI Customer Satisfaction (CSAT)
MI Customer Satisfaction (CSAT) Score
67 / 100
MI has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MI Customer Satisfaction vs. Competitors
Compared to its competitors, MI's Customer Satisfaction score is rated right above Flipkart.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| MI | 67% |
| Flipkart | 54% |
| KB Home | 31% |
| Toll Brothers | 24% |
| Meritage Homes | 24% |
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MI Customer Service
3.6/5
MI has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About MI's Customer Service
Address
Emeryville, CA United States of America
Website
http://nationalmi.com/
MI Customer Service vs. Competitors
Compared to its competitors, MI's Customer Service score is rated right above Flipkart.
| COMPANY | Customer Service Score | |
|---|---|---|
| MI | 3.6/5 |
| Flipkart | 2.8/5 |
| Toll Brothers | 1.9/5 |
| KB Home | 1.8/5 |
| Meritage Homes | 1.6/5 |
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Consumer vs. Employees
MI scored a -17 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of MI would recommend the brand to a friend. ENPS measures how likely MI employees would recommend working at MI to a friend.
Net Promoter Score
-17
NPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 44% | Promoters |
|---|---|
| 12% | Passive |
| 44% | Detractors |
