-90
NPS
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Card.com
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About Card.com's Brand
Connecting today's generation Among its major competitors, Card.com is ranked in 7th place for NPS while Block is 1st, and American Express is 2nd.
Brand at a Glance
86%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Card.com Ranking
- #4 / 4 of its competitors
Card.com NPS
Card.com's Net Promoter Score (NPS) is a -90 with 4% Promoters, 2% Passives, and 94% Detractors. Net Promoter Score tracks whether Card.com's customers would recommend using the product based on a scale of -100 to 100.
Card.com Overall NPS
| 4% | Promoters |
|---|---|
| 2% | Passives |
| 94% | Detractors |
Card.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -89 | Sep 2022 | -89 |
Mar 2023 -89 | Mar 2023 | -89 |
Apr 2023 -87 | Apr 2023 | -87 |
Jul 2023 -89 | Jul 2023 | -89 |
Aug 2023 -89 | Aug 2023 | -89 |
Sep 2023 -89 | Sep 2023 | -89 |
Oct 2023 -89 | Oct 2023 | -89 |
Dec 2023 -89 | Dec 2023 | -89 |
Feb 2024 -89 | Feb 2024 | -89 |
May 2024 -90 | May 2024 | -90 |
Jun 2024 -92 | Jun 2024 | -92 |
Jul 2024 -92 | Jul 2024 | -92 |
How Other Brands Compare
Card.com is ranked #4 for NPS among its competitors. Block and American Express come in first and second, with PayPal coming in at third.
Card.com |  American Express |  Block |  PayPal | |
| Global Ranking | #- | #62 | #67 | #109 |
| NPS | -90 | 18 | 25 | 9 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $127.20B | $97.54B | $336.03B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Card.com NPS by Gender
Male customers rated Card.com's NPS 20 points higher than Female customers.
Male
-80
Card.com's NPS was rated -80 by Male customers on Comparably.
10%
Promoters
0%
Passives
90%
Detractors
Female
-100
Card.com's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Card.com NPS by Ethnicity
Card.com's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
African American/Black -80 | African American/Black | -80 |
Card.com NPS by Age
Card.com's NPS was rated -100 points by customers ages 31-35 and customers ages 41-45 on Comparably.
Card.com NPS by Usage
Card.com's NPS was rated the highest by customers who have used Card.com's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -66 | 1 to 2 Years | -66 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Card.com NPS vs. Competitors
Compared to its competitors, Card.com's NPS is rated right below GREEN DOT CORPORATION.
| COMPANY | NPS Score | |
|---|---|---|
| Block | 25 |
| American Express | 18 |
| PayPal | 9 |
 | Hanmi Financial Corporation | N/A |
 | Vantiv | -38 |
 | Chime | -39 |
 | GREEN DOT CORPORATION | -85 |
| Card.com | -90 |
Card.com Customer Reviews
Out of the 8 Card.com customer reviews 1 was positive and 7 were constructive. Card.com customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Card.com Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of Card.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Card.com Customer Loyalty Score by Gender
Card.com's Customer Loyalty score was rated 91 by both Female and Male customers on Comparably.
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Male
91%
Yes
Female
91%
Yes
Card.com Customer Loyalty Score by Ethnicity
Card.com's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Card.com.
89
out of 100
Caucasian
100
out of 100
African American/Black
Card.com Customer Loyalty Score by Age
Card.com's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Card.com.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 82% | 31-35 | 82% |
36-40 85% | 36-40 | 85% |
41-45 82% | 41-45 | 82% |
Card.com Customer Loyalty Score by Usage
Card.com's Customer Loyalty score was rated the highest by customers who have used Card.com's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Card.com Customer Loyalty vs. Competitors
Compared to its competitors, Card.com's Customer Loyalty score is rated right above American Express, and is preceded by Vantiv.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Vantiv | 89% |
| Card.com | 86% |
| American Express | 85% |
| Chime | 82% |
| PayPal | 79% |
| Block | 76% |
| GREEN DOT CORPORATION | 71% |
| Hanmi Financial Corporation | N/A |
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Card.com Product Quality
1.5/5
Card.com has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Card.com Product Information
Card.com’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://CARD.com
- Company Size
- 11-50 Employees
Quick Insights into Card.com Product Quality
Card.com's Product Quality score was rated highest by customers who have used Card.com's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked Card.com Product Quality the Highest
Ranked Card.com Product Quality the Lowest
Card.com Product Quality Score by Gender
Card.com's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Card.com.
Male
1.5/5
Female
1.5/5
Card.com Product Quality Score by Ethnicity
Card.com's Product Quality score was rated 1.5 stars by both African American/Black and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Card.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Card.com Product Quality Score by Age
Card.com's Product Quality score was rated 1.5 stars by customers ages 31-35 and customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Card.com.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
Card.com Product Quality Score by Usage
Card.com's Product Quality score was rated 1.5 stars by customers who have used Card.com's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Card.com Product Quality vs. Competitors
Compared to its competitors, Card.com's Product Quality score is rated right above Hanmi Financial Corporation, and is preceded by GREEN DOT CORPORATION.
| COMPANY | Product Quality Score | |
|---|---|---|
| Block | 3.6/5 |
| American Express | 3.5/5 |
| PayPal | 3.5/5 |
| Vantiv | 3.1/5 |
| Chime | 2.2/5 |
| GREEN DOT CORPORATION | 1.5/5 |
| Card.com | 1.5/5 |
| Hanmi Financial Corporation | N/A |
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Card.com Pricing
Card.com ROI & Value For Money
1.5/5
Card.com has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Quick Insights into Card.com ROI
Card.com's ROI score was rated highest by customers who have used Card.com's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked Card.com ROI the Highest
Ranked Card.com ROI the Lowest
Card.com ROI Score by Gender
Card.com's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Card.com.
Male
1.5/5
Female
1.5/5
Card.com ROI Score by Ethnicity
Card.com's ROI score was rated 1.5 stars by both African American/Black and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Card.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Card.com ROI Score by Age
Card.com's ROI score was rated 1.5 stars by customers ages 31-35 and customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Card.com.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
Card.com ROI Score by Usage
Card.com's ROI score was rated 1.5 stars by customers who have used Card.com's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Card.com Pricing vs. Competitors
Compared to its competitors, Card.com's ROI score is rated right above Hanmi Financial Corporation, and is preceded by GREEN DOT CORPORATION.
| COMPANY | Pricing Score | |
|---|---|---|
| Block | 3.6/5 |
| PayPal | 3.4/5 |
| American Express | 3.3/5 |
| Vantiv | 3/5 |
| Chime | 2.1/5 |
| GREEN DOT CORPORATION | 1.5/5 |
| Card.com | 1.5/5 |
| Hanmi Financial Corporation | N/A |
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Card.com Customer Satisfaction (CSAT)
Card.com Customer Satisfaction (CSAT) Score
2 / 100
Card.com has an overall Customer Satisfaction score of 2 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
2%
Satisfied
0%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
10%
Very Dissatisfied
83%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Card.com Customer Satisfaction
Card.com's Customer Satisfaction score was rated highest by customers who have used Card.com's products/services for 5 to 10 Years, and rated lowest by Male customers.
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Ranked Card.com Customer Satisfaction the Highest
Ranked Card.com Customer Satisfaction the Lowest
Card.com Customer Satisfaction Score by Gender
Female customers rated Card.com's Customer Satisfaction score 0 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Card.com.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 0% | |
Very Dissatisfied | 89% |
6 / 100
FemaleVery Satisfied | 6% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 7% | |
Very Dissatisfied | 87% |
Card.com Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Card.com's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to African American/Black
Card.com's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Card.com.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
78%
Card.com Customer Satisfaction Score by Age
Card.com's Customer Satisfaction score was rated 0 points by customers ages 36-40 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 0% |
Card.com Customer Satisfaction Score by Usage
Card.com's Customer Satisfaction score was rated the highest by customers who have used Card.com's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Card.com Customer Satisfaction vs. Competitors
Compared to its competitors, Card.com's Customer Satisfaction score is rated right above Hanmi Financial Corporation, and is preceded by GREEN DOT CORPORATION.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Vantiv | 67% |
| PayPal | 64% |
| Block | 63% |
| American Express | 62% |
| Chime | 22% |
| GREEN DOT CORPORATION | 13% |
| Card.com | 2% |
| Hanmi Financial Corporation | 0% |
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Card.com Customer Service
1.5/5
Card.com has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Card.com's Customer Service
Website
http://CARD.com
Quick Insights into Card.com Customer Service
Card.com's Customer Service score was rated highest by customers who have used Card.com's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked Card.com Customer Service the Highest
Ranked Card.com Customer Service the Lowest
Card.com Customer Service Score by Gender
Card.com's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Card.com.
Male
1.5/5
Female
1.5/5
Card.com Customer Service Score by Ethnicity
Card.com's Customer Service score was rated 1.5 stars by both African American/Black and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Card.com.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Card.com Customer Service Score by Age
Card.com's Customer Service score was rated 1.5 stars by customers ages 31-35 and customers ages 41-45 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
Card.com Customer Service Score by Usage
Card.com's Customer Service score was rated 1.5 stars by customers who have used Card.com's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Card.com Customer Service vs. Competitors
Compared to its competitors, Card.com's Customer Service score is rated right above Hanmi Financial Corporation, and is preceded by GREEN DOT CORPORATION.
| COMPANY | Customer Service Score | |
|---|---|---|
| Block | 3.4/5 |
| American Express | 3.4/5 |
| PayPal | 3.3/5 |
| Vantiv | 2.7/5 |
| Chime | 2/5 |
| GREEN DOT CORPORATION | 1.5/5 |
| Card.com | 1.5/5 |
| Hanmi Financial Corporation | N/A |
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Card.com as an Employer
2.9/5
Card.com has a 2.9/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Card.com scored a -90 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Card.com would recommend the brand to a friend. ENPS measures how likely Card.com employees would recommend working at Card.com to a friend.
Net Promoter Score
-90
NPS Score
| 4% | Promoters |
|---|---|
| 2% | Passive |
| 94% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
