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NPS
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Hyundai Capital
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About Hyundai Capital's Brand
Hyundai Capital is a provider of financial products for automobile dealerships. Among its major competitors, Hyundai Capital is ranked in 1st place for NPS while Nissan is 2nd, and Hyundai Motor America is 3rd.
Brand at a Glance
85%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.1/5
Customer Service
Hyundai Capital Ranking
- #1 / 4 of its competitors
Hyundai Capital NPS
Hyundai Capital's Net Promoter Score (NPS) is a -4 with 45% Promoters, 6% Passives, and 49% Detractors. Net Promoter Score tracks whether Hyundai Capital's customers would recommend using the product based on a scale of -100 to 100.
Hyundai Capital Overall NPS
| 45% | Promoters |
|---|---|
| 6% | Passives |
| 49% | Detractors |
Hyundai Capital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -15 | Nov 2023 | -15 |
Feb 2024 -15 | Feb 2024 | -15 |
Apr 2024 -14 | Apr 2024 | -14 |
Jun 2024 -15 | Jun 2024 | -15 |
Jul 2024 -13 | Jul 2024 | -13 |
Aug 2024 -11 | Aug 2024 | -11 |
Sep 2024 -9 | Sep 2024 | -9 |
Oct 2024 -11 | Oct 2024 | -11 |
Dec 2024 -9 | Dec 2024 | -9 |
Jan 2025 -4 | Jan 2025 | -4 |
Feb 2025 -2 | Feb 2025 | -2 |
Oct 2025 -4 | Oct 2025 | -4 |
How Other Brands Compare
Hyundai Capital is ranked first for NPS among its competitors. Nissan and Mitsubishi Motors North America, Inc. come in second and third, with Kia America coming in at #4.
Hyundai Capital |  Nissan |  Kia America |  Mitsubishi Motors North America, Inc. | |
| Global Ranking | #- | #668 | #911 | #- |
| NPS | -4 | -29 | -61 | -58 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $13.42B | - | $4.26B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hyundai Capital NPS by Gender
Male customers rated Hyundai Capital's NPS 34 points higher than Female customers.
Male
14
Hyundai Capital's NPS was rated 14 by Male customers on Comparably.
57%
Promoters
0%
Passives
43%
Detractors
Female
-20
Hyundai Capital's NPS was rated -20 by Female customers on Comparably.
30%
Promoters
20%
Passives
50%
Detractors
Hyundai Capital NPS by Ethnicity
Hyundai Capital's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -63 | Caucasian | -63 |
Asian or Pacific Islander 75 | Asian or Pacific Islander | 75 |
Other 100 | Other | 100 |
Hyundai Capital NPS by Age
Hyundai Capital's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Hyundai Capital NPS by Usage
Hyundai Capital's NPS was rated the highest by customers who have used Hyundai Capital's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 50 | Less than 1 Year | 50 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years -51 | 5 to 10 Years | -51 |
Hyundai Capital NPS vs. Competitors
Compared to its competitors, Hyundai Capital's NPS is rated right above Nissan.
| COMPANY | NPS Score | |
|---|---|---|
| Hyundai Capital | -4 |
| Nissan | -29 |
 | Hyundai Motor America | -48 |
| Mitsubishi Motors North America, Inc. | -58 |
| Kia America | -61 |
Hyundai Capital Customer Reviews
Out of the 2 Hyundai Capital customer reviews 1 was positive and 1 was constructive. Hyundai Capital customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Hyundai Capital Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Hyundai Capital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Hyundai Capital Customer Loyalty Score by Gender
Male customers rated Hyundai Capital's Customer Loyalty score 9% higher than Female customers.
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Male
100%
Yes
Female
91%
Yes
Hyundai Capital Customer Loyalty Score by Ethnicity
Hyundai Capital's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Hyundai Capital.
89
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
100
out of 100
Other
Hyundai Capital Customer Loyalty Score by Age
Hyundai Capital's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
31-35 100% | 31-35 | 100% |
56-60 70% | 56-60 | 70% |
61-65 100% | 61-65 | 100% |
Hyundai Capital Customer Loyalty Score by Usage
Hyundai Capital's Customer Loyalty score was rated the highest by customers who have used Hyundai Capital's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Hyundai Capital Customer Loyalty Score by Industry
Hyundai Capital's Customer Loyalty score was rated 100% by both Education and Tech industry customers.
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Hyundai Capital Customer Loyalty vs. Competitors
Compared to its competitors, Hyundai Capital's Customer Loyalty score is rated right above Nissan.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Hyundai Capital | 85% |
| Nissan | 76% |
| Hyundai Motor America | 73% |
| Kia America | 71% |
| Mitsubishi Motors North America, Inc. | 61% |
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Hyundai Capital Product Quality
3.3/5
Hyundai Capital has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Hyundai Capital Product Information
Hyundai Capital’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Hyundai Capital's product the highest. Reviewers from the Education industry rated Hyundai Capital the lowest at 2.5.
- Company Size
- 1,001-5,000 Employees
Industry
Banking and Financial Services
Quick Insights into Hyundai Capital Product Quality
Hyundai Capital's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers ages 61-65.
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Ranked Hyundai Capital Product Quality the Highest
Ranked Hyundai Capital Product Quality the Lowest
Hyundai Capital Product Quality Score by Gender
Male customers rated Hyundai Capital's Product Quality score 0.2 stars higher than Female customers.
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Male
3/5
Female
2.8/5
Hyundai Capital Product Quality Score by Ethnicity
Hyundai Capital's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Asian or Pacific Islander 4.7 | Asian or Pacific Islander | 4.7 |
Other 5 | Other | 5 |
Hyundai Capital Product Quality Score by Age
Hyundai Capital's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
31-35 3.6 | 31-35 | 3.6 |
56-60 2.3 | 56-60 | 2.3 |
61-65 1.5 | 61-65 | 1.5 |
Hyundai Capital Product Quality Score by Usage
Hyundai Capital's Product Quality score was rated the highest by customers who have used Hyundai Capital's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Hyundai Capital Product Quality Score by Industry
Hyundai Capital's Product Quality score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
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Hyundai Capital Product Quality vs. Competitors
Compared to its competitors, Hyundai Capital's Product Quality score is rated right above Nissan.
| COMPANY | Product Quality Score | |
|---|---|---|
| Hyundai Capital | 3.3/5 |
| Nissan | 2.5/5 |
| Hyundai Motor America | 2.1/5 |
| Mitsubishi Motors North America, Inc. | 1.9/5 |
| Kia America | 1.9/5 |
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Hyundai Capital Pricing
Hyundai Capital ROI & Value For Money
3.2/5
Hyundai Capital has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Hyundai Capital Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Education industry think that they had the lowest ROI from Hyundai Capital.
Quick Insights into Hyundai Capital ROI
Hyundai Capital's ROI score was rated highest by customers ages 18-25, and rated lowest by customers ages 61-65.
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Ranked Hyundai Capital ROI the Highest
Ranked Hyundai Capital ROI the Lowest
Hyundai Capital ROI Score by Gender
Male customers rated Hyundai Capital's ROI score 0.6 stars higher than Female customers.
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Male
3.4/5
Female
2.8/5
Hyundai Capital ROI Score by Ethnicity
Hyundai Capital's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 5 | Other | 5 |
Hyundai Capital ROI Score by Age
Hyundai Capital's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
31-35 3.4 | 31-35 | 3.4 |
56-60 2.1 | 56-60 | 2.1 |
61-65 1.5 | 61-65 | 1.5 |
Hyundai Capital ROI Score by Usage
Hyundai Capital's ROI score was rated the highest by customers who have used Hyundai Capital's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Hyundai Capital ROI Score by Industry
Hyundai Capital's ROI score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
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Hyundai Capital Pricing vs. Competitors
Compared to its competitors, Hyundai Capital's ROI score is rated right above Nissan.
| COMPANY | Pricing Score | |
|---|---|---|
| Hyundai Capital | 3.2/5 |
| Nissan | 2.5/5 |
| Mitsubishi Motors North America, Inc. | 2.3/5 |
| Hyundai Motor America | 1.9/5 |
| Kia America | 1.8/5 |
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Hyundai Capital Customer Satisfaction (CSAT)
Hyundai Capital Customer Satisfaction (CSAT) Score
56 / 100
Hyundai Capital has an overall Customer Satisfaction score of 56 rated by its users and customers.
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Very Satisfied
43%
Satisfied
13%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hyundai Capital Customer Satisfaction
Hyundai Capital's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers ages 61-65.
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Ranked Hyundai Capital Customer Satisfaction the Highest
Ranked Hyundai Capital Customer Satisfaction the Lowest
Hyundai Capital Customer Satisfaction Score by Gender
Male customers rated Hyundai Capital's Customer Satisfaction score 8 points higher than Female customers.
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50 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
42 / 100
FemaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 29% | |
Very Dissatisfied | 29% |
Hyundai Capital Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Hyundai Capital's Customer Satisfaction (CSAT) score was rated 14% according to Caucasian users and customers.
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14 / 100
Very Satisfied
0%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
15%
Very Dissatisfied
71%
CSAT according to Other
Hyundai Capital's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Hyundai Capital Customer Satisfaction Score by Age
Hyundai Capital's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 100% | |||||||||||||||
| 61-65 | 0% |
Hyundai Capital Customer Satisfaction Score by Usage
Hyundai Capital's Customer Satisfaction score was rated the highest by customers who have used Hyundai Capital's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Hyundai Capital Customer Satisfaction Score by Industry
Hyundai Capital's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
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}Hyundai Capital Customer Satisfaction vs. Competitors
Compared to its competitors, Hyundai Capital's Customer Satisfaction score is rated right above Nissan.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Hyundai Capital | 57% |
| Nissan | 35% |
| Hyundai Motor America | 23% |
| Mitsubishi Motors North America, Inc. | 18% |
| Kia America | 17% |
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Hyundai Capital Customer Service
3.1/5
Hyundai Capital has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Hyundai Capital's Customer Service
Address
3161 Michelson Drive, Suite 1900,, Irvine, CA 92612
Website
http://hyundaicapitalamerica.com/
Phone Number
(949) 468-4000
Hyundai Capital's Social Links
Quick Insights into Hyundai Capital Customer Service
Hyundai Capital's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers ages 61-65.
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Ranked Hyundai Capital Customer Service the Highest
Ranked Hyundai Capital Customer Service the Lowest
Hyundai Capital Customer Service Score by Gender
Male customers rated Hyundai Capital's Customer Service score 0.3 stars higher than Female customers.
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Male
3/5
Female
2.7/5
Hyundai Capital Customer Service Score by Ethnicity
Hyundai Capital's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 5 | Other | 5 |
Hyundai Capital Customer Service Score by Age
Hyundai Capital's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
31-35 3.4 | 31-35 | 3.4 |
56-60 2.6 | 56-60 | 2.6 |
61-65 1.5 | 61-65 | 1.5 |
Hyundai Capital Customer Service Score by Usage
Hyundai Capital's Customer Service score was rated the highest by customers who have used Hyundai Capital's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Hyundai Capital Customer Service Score by Industry
Hyundai Capital's Customer Service score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
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Hyundai Capital Customer Service vs. Competitors
Compared to its competitors, Hyundai Capital's Customer Service score is rated right above Mitsubishi Motors North America, Inc..
| COMPANY | Customer Service Score | |
|---|---|---|
| Hyundai Capital | 3.1/5 |
| Mitsubishi Motors North America, Inc. | 2.4/5 |
| Nissan | 2.4/5 |
| Hyundai Motor America | 1.8/5 |
| Kia America | 1.5/5 |
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Hyundai Capital as an Employer
3.8/5
Hyundai Capital has a 3.8/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Hyundai Capital scored a -4 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of Hyundai Capital would recommend the brand to a friend. ENPS measures how likely Hyundai Capital employees would recommend working at Hyundai Capital to a friend.
Net Promoter Score
-4
NPS Score
| 45% | Promoters |
|---|---|
| 6% | Passive |
| 49% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 47% | Promoters |
|---|---|
| 19% | Passive |
| 34% | Detractors |
