-100
NPS
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DP
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About DP's Brand
Among its major competitors, DP is ranked in 5th place for NPS while A.P. Moller - Maersk is 1st, and APM Terminals is 2nd.
Brand at a Glance
10%
Customer Loyalty
3.2/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
DP Ranking
- #4 / 4 of its competitors
DP NPS
DP's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether DP's customers would recommend using the product based on a scale of -100 to 100.
DP Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
DP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -100 | Sep 2023 | -100 |
Sep 2024 -100 | Sep 2024 | -100 |
How Other Brands Compare
DP is ranked #4 for NPS among its competitors. A.P. Moller - Maersk and APM Terminals come in first and second, with BuzzFeed coming in at third.
DP |  BuzzFeed |  APM Terminals |  A.P. Moller - Maersk | |
| Global Ranking | #- | #598 | #- | #- |
| NPS | -100 | -4 | 19 | 45 |
| Valuation Updated every 24 hours for public companies | - | $1.70B | $22.18B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DP NPS vs. Competitors
Compared to its competitors, DP's NPS is rated right below CMA.
| COMPANY | NPS Score | |
|---|---|---|
| A.P. Moller - Maersk | 45 |
| APM Terminals | 19 |
 | PX | N/A |
| BuzzFeed | -4 |
| CMA | -100 |
| DP | -100 |
DP Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of DP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DP Customer Loyalty vs. Competitors
Compared to its competitors, DP's Customer Loyalty score is rated right above CMA, and is preceded by BuzzFeed.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| A.P. Moller - Maersk | 86% |
| APM Terminals | 81% |
| BuzzFeed | 60% |
| DP | 10% |
| CMA | N/A |
| PX | N/A |
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DP Product Quality
3.2/5
DP has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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DP Product Information
DP’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
DP Product Quality vs. Competitors
Compared to its competitors, DP's Product Quality score is rated right above CMA, and is preceded by BuzzFeed.
| COMPANY | Product Quality Score | |
|---|---|---|
| A.P. Moller - Maersk | 4.1/5 |
| APM Terminals | 4/5 |
| BuzzFeed | 3.7/5 |
| DP | 3.2/5 |
| CMA | 1.5/5 |
| PX | N/A |
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DP Pricing
DP ROI & Value For Money
1.5/5
DP has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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DP Pricing vs. Competitors
Compared to its competitors, DP's ROI score is rated right above CMA, and is preceded by BuzzFeed.
| COMPANY | Pricing Score | |
|---|---|---|
| A.P. Moller - Maersk | 4/5 |
| APM Terminals | 3.6/5 |
| BuzzFeed | 3.4/5 |
| DP | 1.5/5 |
| CMA | 1.5/5 |
| PX | N/A |
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DP Customer Satisfaction (CSAT)
DP Customer Satisfaction (CSAT) Score
50 / 100
DP has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
DP Customer Satisfaction vs. Competitors
Compared to its competitors, DP's Customer Satisfaction score is rated right above PX, and is preceded by CMA.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| A.P. Moller - Maersk | 83% |
| APM Terminals | 82% |
| BuzzFeed | 52% |
| CMA | 50% |
| DP | 50% |
| PX | 0% |
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DP Customer Service
1.5/5
DP has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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DP Customer Service vs. Competitors
Compared to its competitors, DP's Customer Service score is rated right above PX, and is preceded by CMA.
| COMPANY | Customer Service Score | |
|---|---|---|
| A.P. Moller - Maersk | 4.1/5 |
| APM Terminals | 3.5/5 |
| BuzzFeed | 3.3/5 |
| CMA | 1.5/5 |
| DP | 1.5/5 |
| PX | N/A |
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DP as an Employer
3.5/5
DP has a 3.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
DP scored a -100 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of DP would recommend the brand to a friend. ENPS measures how likely DP employees would recommend working at DP to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
