33
NPS
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4G Clinical
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About 4G Clinical's Brand
4G Clinical is driven by a single purpose: bring crucial medicines to those who need them, faster. 4G Clinical believes that the way to accelerate clinical research is by disrupting the way trials are executed. That’s why we have revolutionized RTSM (randomization and trial supply management) and supply forecasting capabilities and services from the ground up. Among its major competitors, 4G Clinical is ranked in 3rd place for NPS while endpoint Clinical is 1st, and Suvoda is 2nd.
Brand at a Glance
76%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
4.2/5
Customer Service
4G Clinical Ranking
- #1 / 4 of its competitors
4G Clinical NPS
4G Clinical's Net Promoter Score (NPS) is a 33 with 50% Promoters, 33% Passives, and 17% Detractors. Net Promoter Score tracks whether 4G Clinical's customers would recommend using the product based on a scale of -100 to 100.
4G Clinical Overall NPS
| 50% | Promoters |
|---|---|
| 33% | Passives |
| 17% | Detractors |
4G Clinical NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 0 | Sep 2023 | 0 |
Apr 2024 66 | Apr 2024 | 66 |
May 2024 50 | May 2024 | 50 |
Mar 2025 20 | Mar 2025 | 20 |
Nov 2025 34 | Nov 2025 | 34 |
How Other Brands Compare
4G Clinical is ranked first for NPS among its competitors. IQVIA and ICON plc come in second and third, with BioClinica coming in at #4.
4G Clinical |  IQVIA |  ICON plc |  BioClinica | |
| Global Ranking | #- | #948 | #- | #- |
| NPS | 33 | 15 | 15 | 11 |
| Valuation Updated every 24 hours for public companies | - | - | $11.16B | $65.40M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
4G Clinical NPS by Gender
4G Clinical's NPS was rated 0 by Male customers on Comparably.
Male
0
4G Clinical's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
4G Clinical's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
4G Clinical NPS vs. Competitors
Compared to its competitors, 4G Clinical's NPS is rated right above IQVIA, and is preceded by Suvoda.
| COMPANY | NPS Score | |
|---|---|---|
 | endpoint Clinical | 100 |
 | Suvoda | 50 |
| 4G Clinical | 33 |
| IQVIA | 15 |
| ICON plc | 15 |
| BioClinica | 11 |
 | YPrime | N/A |
| Almac Group | -34 |
4G Clinical Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of 4G Clinical users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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4G Clinical Customer Loyalty Score by Gender
4G Clinical's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
4G Clinical Customer Loyalty vs. Competitors
Compared to its competitors, 4G Clinical's Customer Loyalty score is rated right above ICON plc, and is preceded by IQVIA.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| endpoint Clinical | 83% |
| IQVIA | 80% |
| 4G Clinical | 76% |
| ICON plc | 76% |
| BioClinica | 76% |
| Suvoda | 68% |
| Almac Group | 68% |
| YPrime | N/A |
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VS
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4G Clinical Product Quality
3.9/5
4G Clinical has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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4G Clinical Product Information
4G Clinical’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://4gclinical.com/
- Company Size
- 201-500 Employees
Industry
Biotech and Pharmaceuticals
Quick Insights into 4G Clinical Product Quality
4G Clinical's Product Quality score was rated highest by Male customers.
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Ranked 4G Clinical Product Quality the Highest
4G Clinical Product Quality Score by Gender
4G Clinical's Product Quality score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
4G Clinical Product Quality vs. Competitors
Compared to its competitors, 4G Clinical's Product Quality score is rated right above ICON plc.
| COMPANY | Product Quality Score | |
|---|---|---|
| 4G Clinical | 3.9/5 |
| ICON plc | 3.9/5 |
| IQVIA | 3.8/5 |
| endpoint Clinical | 3.7/5 |
| Suvoda | 3.6/5 |
| BioClinica | 3.4/5 |
| Almac Group | 3.2/5 |
| YPrime | N/A |
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4G Clinical Pricing
4G Clinical ROI & Value For Money
3.8/5
4G Clinical has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into 4G Clinical ROI
4G Clinical's ROI score was rated highest by Male customers.
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Ranked 4G Clinical ROI the Highest
4G Clinical ROI Score by Gender
4G Clinical's ROI score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
4G Clinical Pricing vs. Competitors
Compared to its competitors, 4G Clinical's ROI score is rated right above Suvoda, and is preceded by endpoint Clinical.
| COMPANY | Pricing Score | |
|---|---|---|
| endpoint Clinical | 4/5 |
| 4G Clinical | 3.8/5 |
| Suvoda | 3.7/5 |
| BioClinica | 3.7/5 |
| IQVIA | 3.6/5 |
| ICON plc | 3.6/5 |
| Almac Group | 3.5/5 |
| YPrime | N/A |
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4G Clinical Customer Satisfaction (CSAT)
4G Clinical Customer Satisfaction (CSAT) Score
80 / 100
4G Clinical has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into 4G Clinical Customer Satisfaction
4G Clinical's Customer Satisfaction score was rated highest by Male customers.
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Ranked 4G Clinical Customer Satisfaction the Highest
4G Clinical Customer Satisfaction Score by Gender
4G Clinical's Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
4G Clinical Customer Satisfaction vs. Competitors
Compared to its competitors, 4G Clinical's Customer Satisfaction score is rated right above BioClinica.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| 4G Clinical | 80% |
| BioClinica | 78% |
| IQVIA | 76% |
| endpoint Clinical | 67% |
| Almac Group | 67% |
| ICON plc | 61% |
| Suvoda | 50% |
| YPrime | 0% |
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4G Clinical Customer Service
4.2/5
4G Clinical has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About 4G Clinical's Customer Service
Address
370 Washington Street, Wellesley, MA 02481
Website
http://4gclinical.com/
Phone Number
(503) 970-5931
4G Clinical's Social Links
Quick Insights into 4G Clinical Customer Service
4G Clinical's Customer Service score was rated highest by Male customers.
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Ranked 4G Clinical Customer Service the Highest
4G Clinical Customer Service Score by Gender
4G Clinical's Customer Service score was rated 4.8 by Male customers on Comparably.
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Male
4.8/5
Female
N/A
4G Clinical Customer Service vs. Competitors
Compared to its competitors, 4G Clinical's Customer Service score is rated right above IQVIA.
| COMPANY | Customer Service Score | |
|---|---|---|
| 4G Clinical | 4.2/5 |
| IQVIA | 3.9/5 |
| ICON plc | 3.8/5 |
| Almac Group | 3.8/5 |
| Suvoda | 3.7/5 |
| endpoint Clinical | 3.6/5 |
| BioClinica | 3.6/5 |
| YPrime | N/A |
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4G Clinical as an Employer
4.5/5
4G Clinical has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
4G Clinical scored a 33 for Net Promoter Score and a 39 for Employee Net Promoter Score. NPS gauges how likely a customer of 4G Clinical would recommend the brand to a friend. ENPS measures how likely 4G Clinical employees would recommend working at 4G Clinical to a friend.
Net Promoter Score
33
NPS Score
| 50% | Promoters |
|---|---|
| 33% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
39
eNPS Score
| 59% | Promoters |
|---|---|
| 21% | Passive |
| 20% | Detractors |
