-50
NPS
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A.C. Moore
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About A.C. Moore's Brand
A.C. Moore Arts & Crafts, Inc. operates as a specialty retailer of arts, crafts, and floral merchandise in the eastern United States. Its Among its major competitors, A.C. Moore is ranked in 5th place for NPS while Hobby Lobby is 1st, and Dollar Tree is 2nd.
Brand at a Glance
55%
Customer Loyalty
2.8/5
Product Quality
2.2/5
Pricing
3/5
Customer Service
A.C. Moore Ranking
- #4 / 4 of its competitors
A.C. Moore NPS
A.C. Moore's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether A.C. Moore's customers would recommend using the product based on a scale of -100 to 100.
A.C. Moore Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
A.C. Moore NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 0 | Jul 2020 | 0 |
Oct 2021 -33 | Oct 2021 | -33 |
Dec 2021 -50 | Dec 2021 | -50 |
How Other Brands Compare
A.C. Moore is ranked #4 for NPS among its competitors. Hobby Lobby and Dollar Tree come in first and second, with Party City coming in at third.
A.C. Moore |  Dollar Tree |  Hobby Lobby |  Party City | |
| Global Ranking | #- | #259 | #590 | #- |
| NPS | -50 | -7 | 32 | -9 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $30.51B | - | $668.83M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
A.C. Moore NPS vs. Competitors
Compared to its competitors, A.C. Moore's NPS is rated right below Jo-Ann Stores.
| COMPANY | NPS Score | |
|---|---|---|
| Hobby Lobby | 32 |
| Dollar Tree | -7 |
| Party City | -9 |
 | Jo-Ann Stores | -38 |
| A.C. Moore | -50 |
A.C. Moore Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of A.C. Moore users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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A.C. Moore Customer Loyalty vs. Competitors
Compared to its competitors, A.C. Moore's Customer Loyalty score is rated right below Party City.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Hobby Lobby | 85% |
| Dollar Tree | 82% |
| Jo-Ann Stores | 75% |
| Party City | 68% |
| A.C. Moore | 55% |
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A.C. Moore Product Quality
2.8/5
A.C. Moore has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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A.C. Moore Product Information
A.C. Moore’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://acmoore.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Ecommerce and Marketplaces
A.C. Moore Product Quality vs. Competitors
Compared to its competitors, A.C. Moore's Product Quality score is rated right above Jo-Ann Stores, and is preceded by Party City.
| COMPANY | Product Quality Score | |
|---|---|---|
| Hobby Lobby | 3.9/5 |
| Dollar Tree | 3.1/5 |
| Party City | 3/5 |
| A.C. Moore | 2.8/5 |
| Jo-Ann Stores | 2.7/5 |
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A.C. Moore Pricing
A.C. Moore ROI & Value For Money
2.2/5
A.C. Moore has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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A.C. Moore Pricing vs. Competitors
Compared to its competitors, A.C. Moore's ROI score is rated right below Jo-Ann Stores.
| COMPANY | Pricing Score | |
|---|---|---|
| Hobby Lobby | 3.7/5 |
| Dollar Tree | 3.3/5 |
| Party City | 2.9/5 |
| Jo-Ann Stores | 2.6/5 |
| A.C. Moore | 2.2/5 |
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A.C. Moore Customer Satisfaction (CSAT)
A.C. Moore Customer Satisfaction (CSAT) Score
50 / 100
A.C. Moore has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
A.C. Moore Customer Satisfaction vs. Competitors
Compared to its competitors, A.C. Moore's Customer Satisfaction score is rated right above Jo-Ann Stores, and is preceded by Party City.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Hobby Lobby | 73% |
| Dollar Tree | 55% |
| Party City | 51% |
| A.C. Moore | 50% |
| Jo-Ann Stores | 38% |
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A.C. Moore Customer Service
3/5
A.C. Moore has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About A.C. Moore's Customer Service
Address
Berlin, NJ
Website
http://acmoore.com
A.C. Moore Customer Service vs. Competitors
Compared to its competitors, A.C. Moore's Customer Service score is rated right above Party City, and is preceded by Dollar Tree.
| COMPANY | Customer Service Score | |
|---|---|---|
| Hobby Lobby | 3.8/5 |
| Dollar Tree | 3/5 |
| A.C. Moore | 3/5 |
| Party City | 2.9/5 |
| Jo-Ann Stores | 2.5/5 |
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A.C. Moore as an Employer
2.9/5
A.C. Moore has a 2.9/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
A.C. Moore scored a -50 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of A.C. Moore would recommend the brand to a friend. ENPS measures how likely A.C. Moore employees would recommend working at A.C. Moore to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 44% | Promoters |
|---|---|
| 16% | Passive |
| 40% | Detractors |
