100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Acacia Counseling and Wellness
Marketing or Exec? Claim Your Free Account
About Acacia Counseling and Wellness' Brand
Acacia Counseling and Wellness is a leading provider of outpatient, university mental health support. Among its major competitors, Acacia Counseling and Wellness is ranked in 2nd place for NPS while UCSB is 1st, and Talkspace is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Acacia Counseling and Wellness Ranking
- #1 / 4 of its competitors
Acacia Counseling and Wellness NPS
Acacia Counseling and Wellness's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Acacia Counseling and Wellness's customers would recommend using the product based on a scale of -100 to 100.
Acacia Counseling and Wellness Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Acacia Counseling and Wellness NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
How Other Brands Compare
Acacia Counseling and Wellness is ranked first for NPS among its competitors. Talkspace and WebMD come in second and third, with UCLA coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Acacia Counseling and Wellness NPS vs. Competitors
Compared to its competitors, Acacia Counseling and Wellness's NPS is rated right above Talkspace, and is preceded by UCSB.
| COMPANY | NPS Score | |
|---|---|---|
 | UCSB | 100 |
| Acacia Counseling and Wellness | 100 |
 | Talkspace | 61 |
 | WebMD | 15 |
 | UCLA | 4 |
 | BetterHelp | -39 |
Acacia Counseling and Wellness Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Acacia Counseling and Wellness users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Acacia Counseling and Wellness Customer Loyalty vs. Competitors
Compared to its competitors, Acacia Counseling and Wellness's Customer Loyalty score is rated right above UCLA.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Acacia Counseling and Wellness | 100% |
| UCLA | 80% |
| WebMD | 68% |
| BetterHelp | 58% |
| Talkspace | 54% |
| UCSB | 10% |
Unlock Acacia Counseling and Wellness Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Acacia Counseling and Wellness Customer Loyalty vs. Competitors data and gain insights into your customers today.
Acacia Counseling and Wellness Product Quality
5/5
Acacia Counseling and Wellness has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Acacia Counseling and Wellness' overall Product Quality score rated by its users and customers.
Acacia Counseling and Wellness Product Information
Acacia Counseling and Wellness’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.acaciacw.com
- Company Size
- 51-200 Employees
Industry
Healthcare, Hospitals and Medicine
Acacia Counseling and Wellness Product Quality vs. Competitors
Compared to its competitors, Acacia Counseling and Wellness's Product Quality score is rated right above Talkspace, and is preceded by UCSB.
| COMPANY | Product Quality Score | |
|---|---|---|
| UCSB | 5/5 |
| Acacia Counseling and Wellness | 5/5 |
| Talkspace | 3.5/5 |
| UCLA | 3.3/5 |
| WebMD | 3.1/5 |
| BetterHelp | 2.7/5 |
Unlock Acacia Counseling and Wellness Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Acacia Counseling and Wellness Product Quality vs. Competitors data and gain insights into your customers today.
Acacia Counseling and Wellness Pricing
Acacia Counseling and Wellness ROI & Value For Money
5/5
Acacia Counseling and Wellness has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Acacia Counseling and Wellness' overall ROI score rated by its users and customers.
Acacia Counseling and Wellness Pricing vs. Competitors
Compared to its competitors, Acacia Counseling and Wellness's ROI score is rated right above Talkspace, and is preceded by UCSB.
| COMPANY | Pricing Score | |
|---|---|---|
| UCSB | 5/5 |
| Acacia Counseling and Wellness | 5/5 |
| Talkspace | 4.1/5 |
| UCLA | 3.8/5 |
| WebMD | 3.2/5 |
| BetterHelp | 2.3/5 |
Unlock Acacia Counseling and Wellness ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Acacia Counseling and Wellness ROI vs. Competitors data and gain insights into your customers today.
Acacia Counseling and Wellness Customer Satisfaction (CSAT)
Acacia Counseling and Wellness Customer Satisfaction (CSAT) Score
100 / 100
Acacia Counseling and Wellness has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Acacia Counseling and Wellness Customer Satisfaction vs. Competitors
Compared to its competitors, Acacia Counseling and Wellness's Customer Satisfaction score is rated right above WebMD, and is preceded by UCSB.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| UCSB | 100% |
| Acacia Counseling and Wellness | 100% |
| WebMD | 58% |
| UCLA | 53% |
| Talkspace | 50% |
| BetterHelp | 34% |
Unlock Acacia Counseling and Wellness Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Acacia Counseling and Wellness Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Acacia Counseling and Wellness Customer Service
5/5
Acacia Counseling and Wellness has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Acacia Counseling and Wellness' overall Customer Service score rated by its users and customers.
About Acacia Counseling and Wellness's Customer Service
Address
281 S. Magnolia Ave, Goleta, CA 93117
Website
http://www.acaciacw.com
Phone Number
888.699.4873
Acacia Counseling and Wellness's Social Links
Acacia Counseling and Wellness Customer Service vs. Competitors
Compared to its competitors, Acacia Counseling and Wellness's Customer Service score is rated right above Talkspace, and is preceded by UCSB.
| COMPANY | Customer Service Score | |
|---|---|---|
| UCSB | 5/5 |
| Acacia Counseling and Wellness | 5/5 |
| Talkspace | 4.2/5 |
| UCLA | 3.5/5 |
| WebMD | 3.1/5 |
| BetterHelp | 2.2/5 |
Unlock Acacia Counseling and Wellness Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Acacia Counseling and Wellness Customer Service vs. Competitors data and gain insights into your customers today.
Acacia Counseling and Wellness as an Employer
4.5/5
Acacia Counseling and Wellness has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
CEO of Acacia Counseling and Wellness
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Acacia Counseling and Wellness scored a 100 for Net Promoter Score and a 80 for Employee Net Promoter Score. NPS gauges how likely a customer of Acacia Counseling and Wellness would recommend the brand to a friend. ENPS measures how likely Acacia Counseling and Wellness employees would recommend working at Acacia Counseling and Wellness to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
80
eNPS Score
| 90% | Promoters |
|---|---|
| 0% | Passive |
| 10% | Detractors |
