-48
NPS
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Acme Markets
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About Acme Markets' Brand
Acme Markets Inc. is a supermarket chain in the Delaware Valley and New York City metropolitan areas, in the United States. Among its major competitors, Acme Markets is ranked in 5th place for NPS while Randalls is 1st, and Albertsons Companies is 2nd.
Brand at a Glance
81%
Customer Loyalty
2.3/5
Product Quality
2.1/5
Pricing
2.1/5
Customer Service
Acme Markets Ranking
- #4 / 4 of its competitors
Acme Markets NPS
Acme Markets's Net Promoter Score (NPS) is a -48 with 20% Promoters, 12% Passives, and 68% Detractors. Net Promoter Score tracks whether Acme Markets's customers would recommend using the product based on a scale of -100 to 100.
Acme Markets Overall NPS
| 20% | Promoters |
|---|---|
| 12% | Passives |
| 68% | Detractors |
Acme Markets NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 -45 | Nov 2024 | -45 |
Dec 2024 -44 | Dec 2024 | -44 |
Jan 2025 -46 | Jan 2025 | -46 |
Feb 2025 -46 | Feb 2025 | -46 |
Mar 2025 -46 | Mar 2025 | -46 |
Apr 2025 -45 | Apr 2025 | -45 |
May 2025 -45 | May 2025 | -45 |
Jul 2025 -45 | Jul 2025 | -45 |
Aug 2025 -47 | Aug 2025 | -47 |
Sep 2025 -48 | Sep 2025 | -48 |
Nov 2025 -48 | Nov 2025 | -48 |
Dec 2025 -49 | Dec 2025 | -49 |
How Other Brands Compare
Acme Markets is ranked #4 for NPS among its competitors. Randalls and Albertsons Companies come in first and second, with Vons coming in at third.
Acme Markets |  Albertsons Companies |  Randalls |  Vons | |
| Global Ranking | #- | #197 | #- | #- |
| NPS | -48 | 3 | 28 | 3 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Acme Markets NPS by Gender
Male customers rated Acme Markets's NPS 13 points higher than Female customers.
Male
-43
Acme Markets's NPS was rated -43 by Male customers on Comparably.
19%
Promoters
19%
Passives
62%
Detractors
Female
-56
Acme Markets's NPS was rated -56 by Female customers on Comparably.
20%
Promoters
4%
Passives
76%
Detractors
Acme Markets NPS by Ethnicity
Acme Markets's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -44 | Caucasian | -44 |
Hispanic or Latino 34 | Hispanic or Latino | 34 |
African American/Black -72 | African American/Black | -72 |
Other -100 | Other | -100 |
Acme Markets NPS by Age
Acme Markets's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Acme Markets NPS by Usage
Acme Markets's NPS was rated the highest by customers who have used Acme Markets's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years -23 | 2 to 5 Years | -23 |
5 to 10 Years -76 | 5 to 10 Years | -76 |
Over 10 Years -58 | Over 10 Years | -58 |
Acme Markets NPS vs. Competitors
Compared to its competitors, Acme Markets's NPS is rated right below Safeway.
| COMPANY | NPS Score | |
|---|---|---|
| Randalls | 28 |
| Albertsons Companies | 3 |
| Vons | 3 |
 | Safeway | -41 |
| Acme Markets | -48 |
Acme Markets Customer Reviews
Out of the 12 Acme Markets customer reviews 7 were positive and 5 were constructive. Acme Markets customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Acme Markets Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Acme Markets users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Acme Markets Customer Loyalty Score by Gender
Female customers rated Acme Markets's Customer Loyalty score 4% higher than Male customers.
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Male
87%
Yes
Female
91%
Yes
Acme Markets Customer Loyalty Score by Ethnicity
Acme Markets's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Acme Markets.
87
out of 100
Caucasian
100
out of 100
Hispanic or Latino
87
out of 100
African American/Black
89
out of 100
Other
Acme Markets Customer Loyalty Score by Age
Acme Markets's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
36-40 100% | 36-40 | 100% |
41-45 78% | 41-45 | 78% |
46-50 100% | 46-50 | 100% |
51-55 85% | 51-55 | 85% |
56-60 90% | 56-60 | 90% |
61-65 91% | 61-65 | 91% |
66+ 86% | 66+ | 86% |
Acme Markets Customer Loyalty Score by Usage
Acme Markets's Customer Loyalty score was rated the highest by customers who have used Acme Markets's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Acme Markets Customer Loyalty Score by Industry
Acme Markets's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Non-Profit industry customers.
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Acme Markets Customer Loyalty vs. Competitors
Compared to its competitors, Acme Markets's Customer Loyalty score is rated right above Safeway, and is preceded by Vons.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Vons | 83% |
| Acme Markets | 81% |
| Safeway | 80% |
| Randalls | 72% |
| Albertsons Companies | 72% |
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Acme Markets Product Quality
2.3/5
Acme Markets has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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Acme Markets Product Information
Acme Markets’s product quality score is a 2.3 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated Acme Markets's product the highest. Reviewers from the Arts and Entertainment industry rated Acme Markets the lowest at 1.6.
- Website
- http://www.acmemarkets.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Food and Beverages
Quick Insights into Acme Markets Product Quality
Acme Markets's Product Quality score was rated highest by customers from the Retail industry, and rated lowest by Other customers.
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Ranked Acme Markets Product Quality the Highest
Ranked Acme Markets Product Quality the Lowest
Acme Markets Product Quality Score by Gender
Male customers rated Acme Markets's Product Quality score 0.6 stars higher than Female customers.
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Male
2.6/5
Female
2/5
Acme Markets Product Quality Score by Ethnicity
Acme Markets's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 3.2 | African American/Black | 3.2 |
Other 1.5 | Other | 1.5 |
Acme Markets Product Quality Score by Age
Acme Markets's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3 | 31-35 | 3 |
36-40 2 | 36-40 | 2 |
41-45 1.5 | 41-45 | 1.5 |
46-50 3.6 | 46-50 | 3.6 |
51-55 2.6 | 51-55 | 2.6 |
56-60 1.7 | 56-60 | 1.7 |
61-65 2.1 | 61-65 | 2.1 |
66+ 1.9 | 66+ | 1.9 |
Acme Markets Product Quality Score by Usage
Acme Markets's Product Quality score was rated the highest by customers who have used Acme Markets's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Acme Markets Product Quality Score by Industry
Acme Markets's Product Quality score was rated the highest by Retail industry customers, and the lowest by Aerospace and Aviation industry customers.
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Acme Markets Product Quality vs. Competitors
Compared to its competitors, Acme Markets's Product Quality score is rated right below Safeway.
| COMPANY | Product Quality Score | |
|---|---|---|
| Vons | 3.7/5 |
| Albertsons Companies | 3.6/5 |
| Randalls | 3.4/5 |
| Safeway | 2.5/5 |
| Acme Markets | 2.3/5 |
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Acme Markets Pricing
Acme Markets ROI & Value For Money
2.1/5
Acme Markets has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Acme Markets Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Acme Markets.
Quick Insights into Acme Markets ROI
Acme Markets's ROI score was rated highest by customers from the Retail industry, and rated lowest by Other customers.
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Ranked Acme Markets ROI the Highest
Ranked Acme Markets ROI the Lowest
Acme Markets ROI Score by Gender
Male customers rated Acme Markets's ROI score 0.1 stars higher than Female customers.
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Male
2.1/5
Female
2/5
Acme Markets ROI Score by Ethnicity
Acme Markets's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Hispanic or Latino 2.3 | Hispanic or Latino | 2.3 |
African American/Black 2.8 | African American/Black | 2.8 |
Other 1.5 | Other | 1.5 |
Acme Markets ROI Score by Age
Acme Markets's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.8 | 31-35 | 2.8 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 3.2 | 46-50 | 3.2 |
51-55 2.6 | 51-55 | 2.6 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2 | 61-65 | 2 |
66+ 1.9 | 66+ | 1.9 |
Acme Markets ROI Score by Usage
Acme Markets's ROI score was rated the highest by customers who have used Acme Markets's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Acme Markets ROI Score by Industry
Acme Markets's ROI score was rated the highest by Retail industry customers, and the lowest by Non-Profit industry customers.
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Acme Markets Pricing vs. Competitors
Compared to its competitors, Acme Markets's ROI score is rated right below Safeway.
| COMPANY | Pricing Score | |
|---|---|---|
| Albertsons Companies | 3.3/5 |
| Vons | 3.2/5 |
| Randalls | 2.9/5 |
| Safeway | 2.3/5 |
| Acme Markets | 2.1/5 |
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Acme Markets Customer Satisfaction (CSAT)
Acme Markets Customer Satisfaction (CSAT) Score
35 / 100
Acme Markets has an overall Customer Satisfaction score of 35 rated by its users and customers.
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Very Satisfied
21%
Satisfied
14%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
19%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Acme Markets Customer Satisfaction
Acme Markets's Customer Satisfaction score was rated highest by customers from the Retail industry, and rated lowest by customers ages 41-45.
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Ranked Acme Markets Customer Satisfaction the Highest
Ranked Acme Markets Customer Satisfaction the Lowest
Acme Markets Customer Satisfaction Score by Gender
Male customers rated Acme Markets's Customer Satisfaction score 10 points higher than Female customers.
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39 / 100
MaleVery Satisfied | 22% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 17% | |
Very Dissatisfied | 33% |
29 / 100
FemaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 16% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 18% | |
Very Dissatisfied | 53% |
Acme Markets Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Acme Markets' Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.
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34 / 100
Very Satisfied
17%
Satisfied
17%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
15%
Very Dissatisfied
49%
CSAT according to African American/Black
Acme Markets' Customer Satisfaction (CSAT) score was rated 34% according to African American/Black users and customers.
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34 / 100
Very Satisfied
17%
Satisfied
17%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
17%
Very Dissatisfied
33%
CSAT according to Other
Acme Markets' Customer Satisfaction (CSAT) score was rated 13% according to Other users and customers.
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13 / 100
Very Satisfied
0%
Satisfied
13%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
24%
Very Dissatisfied
63%
Acme Markets Customer Satisfaction Score by Age
Acme Markets's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 60% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 51-55 | 60% | |||||||||||||||
| 56-60 | 13% | |||||||||||||||
| 61-65 | 22% | |||||||||||||||
| 66+ | 21% |
Acme Markets Customer Satisfaction Score by Usage
Acme Markets's Customer Satisfaction score was rated the highest by customers who have used Acme Markets's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Acme Markets Customer Satisfaction Score by Industry
Acme Markets's Customer Satisfaction score was rated the highest by Retail industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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{
"title": "Acme Markets Customer Satisfaction Score by Industry",
"text": "Acme Markets's Customer Satisfaction score was rated the highest by Retail industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 43,
"stars": 0,
"csatScore": 43,
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"scoreClassName": "",
"scoreLabel": 43
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 34,
"stars": 0,
"csatScore": 34,
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"scoreClassName": "",
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},
{
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"score": 67,
"stars": 0,
"csatScore": 67,
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"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 34,
"stars": 0,
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"scoreClassName": "",
"scoreLabel": 34
},
{
"label": "Education",
"groupId": 515,
"score": 34,
"stars": 0,
"csatScore": 34,
"text": "Acme Markets's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
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},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 29,
"stars": 0,
"csatScore": 29,
"text": "Acme Markets's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
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},
{
"label": "Non-Profit",
"groupId": 540,
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"scoreClassName": "",
"scoreLabel": 34
},
{
"label": "Retail",
"groupId": 559,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Acme Markets's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "max",
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}
]
}Acme Markets Customer Satisfaction vs. Competitors
Compared to its competitors, Acme Markets's Customer Satisfaction score is rated right above Safeway, and is preceded by Randalls.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Albertsons Companies | 65% |
| Vons | 64% |
| Randalls | 57% |
| Acme Markets | 34% |
| Safeway | 33% |
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Acme Markets Customer Service
2.1/5
Acme Markets has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About Acme Markets's Customer Service
Address
East Whiteland Township, Philadelphia, PA
Website
http://www.acmemarkets.com/
Phone Number
610-889-4000
Quick Insights into Acme Markets Customer Service
Acme Markets's Customer Service score was rated highest by customers from the Retail industry, and rated lowest by Other customers.
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Ranked Acme Markets Customer Service the Highest
Ranked Acme Markets Customer Service the Lowest
Acme Markets Customer Service Score by Gender
Male customers rated Acme Markets's Customer Service score 0.2 stars higher than Female customers.
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Male
2.2/5
Female
2/5
Acme Markets Customer Service Score by Ethnicity
Acme Markets's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Acme Markets.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Hispanic or Latino 3.3 | Hispanic or Latino | 3.3 |
African American/Black 3 | African American/Black | 3 |
Other 1.5 | Other | 1.5 |
Acme Markets Customer Service Score by Age
Acme Markets's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 2.7 | 31-35 | 2.7 |
36-40 2 | 36-40 | 2 |
41-45 1.5 | 41-45 | 1.5 |
46-50 3.9 | 46-50 | 3.9 |
51-55 3 | 51-55 | 3 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2 | 61-65 | 2 |
66+ 1.5 | 66+ | 1.5 |
Acme Markets Customer Service Score by Usage
Acme Markets's Customer Service score was rated the highest by customers who have used Acme Markets's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Acme Markets Customer Service Score by Industry
Acme Markets's Customer Service score was rated the highest by Retail industry customers, and the lowest by Education industry customers.
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Acme Markets Customer Service vs. Competitors
Compared to its competitors, Acme Markets's Customer Service score is rated right below Safeway.
| COMPANY | Customer Service Score | |
|---|---|---|
| Albertsons Companies | 3.6/5 |
| Vons | 3.4/5 |
| Randalls | 3.4/5 |
| Safeway | 2.3/5 |
| Acme Markets | 2.1/5 |
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Acme Markets as an Employer
2.5/5
Acme Markets has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Acme Markets scored a -48 for Net Promoter Score and a -41 for Employee Net Promoter Score. NPS gauges how likely a customer of Acme Markets would recommend the brand to a friend. ENPS measures how likely Acme Markets employees would recommend working at Acme Markets to a friend.
Net Promoter Score
-48
NPS Score
| 20% | Promoters |
|---|---|
| 12% | Passive |
| 68% | Detractors |
Employee Net Promoter Score
-41
eNPS Score
| 22% | Promoters |
|---|---|
| 15% | Passive |
| 63% | Detractors |
