-100
NPS
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Acro
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About Acro's Brand
People are our greatest asset and connecting people to opportunity is what we do best! Acro is an award winning international workforce solutions provider. Among its major competitors, Acro is ranked in 6th place for NPS while TrueBlue is 1st, and Kelly is 2nd.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Acro Ranking
- #4 / 4 of its competitors
Acro NPS
Acro's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Acro's customers would recommend using the product based on a scale of -100 to 100.
Acro Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Acro NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -100 | Oct 2023 | -100 |
Mar 2024 -100 | Mar 2024 | -100 |
How Other Brands Compare
Acro is ranked #4 for NPS among its competitors. Kelly and Randstad come in first and second, with Epitec coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Acro NPS vs. Competitors
Compared to its competitors, Acro's NPS is rated right below Epitec.
| COMPANY | NPS Score | |
|---|---|---|
 | TrueBlue | 33 |
 | Kelly | 27 |
 | Pontoon Solutions | 25 |
 | Randstad | 17 |
 | STRATEGIC STAFFING SOLUTIONS, L.C. | N/A |
 | The Bartech Group | N/A |
 | PeopleShare | N/A |
 | Epitec | -50 |
| Acro | -100 |
Acro Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Acro users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Acro Customer Loyalty vs. Competitors
Compared to its competitors, Acro's Customer Loyalty score is rated right above TrueBlue.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Acro | 100% |
| TrueBlue | 85% |
| Kelly | 81% |
| Randstad | 78% |
| Pontoon Solutions | 77% |
| Epitec | 10% |
| STRATEGIC STAFFING SOLUTIONS, L.C. | N/A |
| The Bartech Group | N/A |
| PeopleShare | N/A |
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VS
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Acro Product Quality
1.5/5
Acro has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Acro Product Information
Acro’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.acrocorp.com
- Company Size
- 51-200 Employees
Industry
Staffing and Recruiting
Acro Product Quality vs. Competitors
Compared to its competitors, Acro's Product Quality score is rated right above STRATEGIC STAFFING SOLUTIONS, L.C., and is preceded by Epitec.
| COMPANY | Product Quality Score | |
|---|---|---|
| TrueBlue | 3.8/5 |
| Pontoon Solutions | 3.8/5 |
| Kelly | 3.8/5 |
| Randstad | 3.7/5 |
| Epitec | 2.6/5 |
| Acro | 1.5/5 |
| STRATEGIC STAFFING SOLUTIONS, L.C. | N/A |
| The Bartech Group | N/A |
| PeopleShare | N/A |
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VS
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Acro Pricing
Acro ROI & Value For Money
1.5/5
Acro has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Acro Pricing vs. Competitors
Compared to its competitors, Acro's ROI score is rated right above STRATEGIC STAFFING SOLUTIONS, L.C., and is preceded by Epitec.
| COMPANY | Pricing Score | |
|---|---|---|
| TrueBlue | 3.9/5 |
| Kelly | 3.8/5 |
| Randstad | 3.7/5 |
| Pontoon Solutions | 3.3/5 |
| Epitec | 2.5/5 |
| Acro | 1.5/5 |
| STRATEGIC STAFFING SOLUTIONS, L.C. | N/A |
| The Bartech Group | N/A |
| PeopleShare | N/A |
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Acro Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Acro Customer Satisfaction vs. Competitors
Compared to its competitors, Acro's Customer Satisfaction score is rated right above STRATEGIC STAFFING SOLUTIONS, L.C., and is preceded by Epitec.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Pontoon Solutions | 75% |
| TrueBlue | 69% |
| Randstad | 69% |
| Kelly | 63% |
| Epitec | 0% |
| Acro | 0% |
| STRATEGIC STAFFING SOLUTIONS, L.C. | 0% |
| The Bartech Group | 0% |
| PeopleShare | 0% |
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Acro Customer Service
1.5/5
Acro has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Acro's Customer Service
Address
39209 W. Six Mile Road, Suite #250, Livonia, MI 48152
Website
http://www.acrocorp.com
Phone Number
734-591-1100
Acro's Social Links
Acro Customer Service vs. Competitors
Compared to its competitors, Acro's Customer Service score is rated right above STRATEGIC STAFFING SOLUTIONS, L.C., and is preceded by Epitec.
| COMPANY | Customer Service Score | |
|---|---|---|
| Pontoon Solutions | 3.8/5 |
| Kelly | 3.7/5 |
| Randstad | 3.7/5 |
| TrueBlue | 3.5/5 |
| Epitec | 2.6/5 |
| Acro | 1.5/5 |
| STRATEGIC STAFFING SOLUTIONS, L.C. | N/A |
| The Bartech Group | N/A |
| PeopleShare | N/A |
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Acro as an Employer
4.1/5
Acro has a 4.1/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Acro scored a -100 for Net Promoter Score and a 39 for Employee Net Promoter Score. NPS gauges how likely a customer of Acro would recommend the brand to a friend. ENPS measures how likely Acro employees would recommend working at Acro to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
39
eNPS Score
| 65% | Promoters |
|---|---|
| 9% | Passive |
| 26% | Detractors |
