100
NPS
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Actelion
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About Actelion's Brand
"Actelion discovers, develops and commercializes the drugs for diseases." Among its major competitors, Actelion is ranked in 1st place for NPS while Genentech is 2nd, and Amgen is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Actelion Ranking
- #1 / 4 of its competitors
Actelion NPS
Actelion's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Actelion's customers would recommend using the product based on a scale of -100 to 100.
Actelion Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Actelion NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Jul 2024 100 | Jul 2024 | 100 |
How Other Brands Compare
Actelion is ranked first for NPS among its competitors. Genentech and Amgen come in second and third, with Gilead Sciences coming in at #4.
Actelion |  Genentech |  Gilead Sciences |  Amgen | |
| Global Ranking | #- | #216 | #478 | #- |
| NPS | 100 | 29 | 20 | 24 |
| Valuation Updated every 24 hours for public companies | - | $3.65B | $83.65B | $145.56B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Actelion NPS vs. Competitors
Compared to its competitors, Actelion's NPS is rated right above Genentech.
| COMPANY | NPS Score | |
|---|---|---|
| Actelion | 100 |
| Genentech | 29 |
| Amgen | 24 |
| Gilead Sciences | 20 |
| United Therapeutics | -30 |
Actelion Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Actelion users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Actelion Customer Loyalty vs. Competitors
Compared to its competitors, Actelion's Customer Loyalty score is rated right above Genentech.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Actelion | 100% |
| Genentech | 79% |
| Amgen | 77% |
| Gilead Sciences | 71% |
| United Therapeutics | 49% |
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Actelion Product Quality
5/5
Actelion has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Actelion Product Information
Actelion’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.actelion.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Healthcare
Actelion Product Quality vs. Competitors
Compared to its competitors, Actelion's Product Quality score is rated right above Genentech.
| COMPANY | Product Quality Score | |
|---|---|---|
| Actelion | 5/5 |
| Genentech | 4/5 |
| Amgen | 3.8/5 |
| Gilead Sciences | 3.8/5 |
| United Therapeutics | 3.4/5 |
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Actelion Pricing
Actelion ROI & Value For Money
4.5/5
Actelion has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Actelion Pricing vs. Competitors
Compared to its competitors, Actelion's ROI score is rated right above Genentech.
| COMPANY | Pricing Score | |
|---|---|---|
| Actelion | 4.5/5 |
| Genentech | 3.8/5 |
| Amgen | 3.8/5 |
| Gilead Sciences | 3.6/5 |
| United Therapeutics | 3/5 |
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Actelion Customer Service
4.5/5
Actelion has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Actelion's Customer Service
Website
www.actelion.com
Actelion Customer Service vs. Competitors
Compared to its competitors, Actelion's Customer Service score is rated right above Genentech.
| COMPANY | Customer Service Score | |
|---|---|---|
| Actelion | 4.5/5 |
| Genentech | 3.9/5 |
| Amgen | 3.9/5 |
| Gilead Sciences | 3.9/5 |
| United Therapeutics | 3.3/5 |
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Actelion as an Employer
4.5/5
Actelion has a 4.5/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Actelion scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Actelion would recommend the brand to a friend. ENPS measures how likely Actelion employees would recommend working at Actelion to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
