-37
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
United Therapeutics
Marketing or Exec? Claim Your Free Account
About United Therapeutics' Brand
United Therapeutics Corporation is a biotechnology company focused on the development and commercialization of unique products. Among its major competitors, United Therapeutics is ranked in 6th place for NPS while Actelion is 1st, and Amgen is 2nd.
Brand at a Glance
45%
Customer Loyalty
3.3/5
Product Quality
3.1/5
Pricing
3.4/5
Customer Service
United Therapeutics Ranking
- #4 / 4 of its competitors
United Therapeutics NPS
United Therapeutics's Net Promoter Score (NPS) is a -37 with 18% Promoters, 27% Passives, and 55% Detractors. Net Promoter Score tracks whether United Therapeutics's customers would recommend using the product based on a scale of -100 to 100.
United Therapeutics Overall NPS
| 18% | Promoters |
|---|---|
| 27% | Passives |
| 55% | Detractors |
United Therapeutics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Jun 2022 -66 | Jun 2022 | -66 |
Aug 2022 -75 | Aug 2022 | -75 |
Jun 2023 -80 | Jun 2023 | -80 |
Jan 2024 -83 | Jan 2024 | -83 |
Mar 2024 -71 | Mar 2024 | -71 |
Nov 2024 -50 | Nov 2024 | -50 |
Feb 2025 -44 | Feb 2025 | -44 |
Apr 2025 -30 | Apr 2025 | -30 |
Jun 2026 -36 | Jun 2026 | -36 |
How Other Brands Compare
United Therapeutics is ranked #4 for NPS among its competitors. Amgen and Biogen come in first and second, with Gilead Sciences coming in at third.
United Therapeutics |  Biogen |  Gilead Sciences |  Amgen | |
| Global Ranking | #- | #388 | #478 | #- |
| NPS | -37 | 23 | 20 | 23 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $42.46B | $83.65B | $145.56B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
United Therapeutics NPS by Gender
United Therapeutics's NPS was rated -100 by Female customers on Comparably.
Female
-100
United Therapeutics's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
United Therapeutics's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
United Therapeutics NPS vs. Competitors
Compared to its competitors, United Therapeutics's NPS is rated right below Gilead Sciences.
| COMPANY | NPS Score | |
|---|---|---|
| Actelion | 100 |
| Amgen | 23 |
| Biogen | 23 |
 | Sanofi | 20 |
| Gilead Sciences | 20 |
| United Therapeutics | -37 |
United Therapeutics Customer Loyalty
45%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
45% of United Therapeutics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
United Therapeutics Customer Loyalty Score by Gender
United Therapeutics's Customer Loyalty score was rated 40 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of United Therapeutics.
Female
40%
Yes
Male
N/A
Yes
United Therapeutics Customer Loyalty vs. Competitors
Compared to its competitors, United Therapeutics's Customer Loyalty score is rated right below Gilead Sciences.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Actelion | 100% |
| Amgen | 77% |
| Biogen | 76% |
| Sanofi | 75% |
| Gilead Sciences | 71% |
| United Therapeutics | 45% |
Unlock United Therapeutics Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full United Therapeutics Customer Loyalty vs. Competitors data and gain insights into your customers today.
United Therapeutics Product Quality
3.3/5
United Therapeutics has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock United Therapeutics' overall Product Quality score rated by its users and customers.
United Therapeutics Product Information
United Therapeutics’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.unither.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Quick Insights into United Therapeutics Product Quality
United Therapeutics's Product Quality score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked United Therapeutics' Product Quality.
Ranked United Therapeutics Product Quality the Highest
United Therapeutics Product Quality Score by Gender
United Therapeutics's Product Quality score was rated 2.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of United Therapeutics.
Female
2.3/5
Male
N/A
United Therapeutics Product Quality vs. Competitors
Compared to its competitors, United Therapeutics's Product Quality score is rated right below Gilead Sciences.
| COMPANY | Product Quality Score | |
|---|---|---|
| Actelion | 5/5 |
| Biogen | 4.1/5 |
| Sanofi | 4/5 |
| Amgen | 3.9/5 |
| Gilead Sciences | 3.8/5 |
| United Therapeutics | 3.3/5 |
Unlock United Therapeutics Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full United Therapeutics Product Quality vs. Competitors data and gain insights into your customers today.
United Therapeutics Pricing
United Therapeutics ROI & Value For Money
3.1/5
United Therapeutics has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock United Therapeutics' overall ROI score rated by its users and customers.
Quick Insights into United Therapeutics ROI
United Therapeutics's ROI score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked United Therapeutics' ROI score.
Ranked United Therapeutics ROI the Highest
United Therapeutics ROI Score by Gender
United Therapeutics's ROI score was rated 2.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of United Therapeutics.
Female
2.6/5
Male
N/A
United Therapeutics Pricing vs. Competitors
Compared to its competitors, United Therapeutics's ROI score is rated right below Gilead Sciences.
| COMPANY | Pricing Score | |
|---|---|---|
| Actelion | 4.5/5 |
| Biogen | 3.8/5 |
| Sanofi | 3.8/5 |
| Amgen | 3.8/5 |
| Gilead Sciences | 3.6/5 |
| United Therapeutics | 3.1/5 |
Unlock United Therapeutics ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full United Therapeutics ROI vs. Competitors data and gain insights into your customers today.
United Therapeutics Customer Satisfaction (CSAT)
United Therapeutics Customer Satisfaction (CSAT) Score
70 / 100
United Therapeutics has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
30%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into United Therapeutics Customer Satisfaction
United Therapeutics's Customer Satisfaction score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked United Therapeutics' Customer Satisfaction.
Ranked United Therapeutics Customer Satisfaction the Highest
United Therapeutics Customer Satisfaction Score by Gender
United Therapeutics's Customer Satisfaction score was rated 33 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of United Therapeutics.
33 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 34% |
United Therapeutics Customer Satisfaction vs. Competitors
Compared to its competitors, United Therapeutics's Customer Satisfaction score is rated right above Amgen, and is preceded by Biogen.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Sanofi | 82% |
| Biogen | 78% |
| United Therapeutics | 70% |
| Amgen | 67% |
| Gilead Sciences | 65% |
| Actelion | 0% |
Unlock United Therapeutics Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full United Therapeutics Customer Satisfaction vs. Competitors data and gain insights into your customers today.
United Therapeutics Customer Service
3.4/5
United Therapeutics has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock United Therapeutics' overall Customer Service score rated by its users and customers.
About United Therapeutics's Customer Service
Address
1040 Spring Street, Silver Spring, MD 20910
Website
http://www.unither.com
Phone Number
(301) 608-9292
Quick Insights into United Therapeutics Customer Service
United Therapeutics's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked United Therapeutics' Customer Service score.
Ranked United Therapeutics Customer Service the Highest
United Therapeutics Customer Service Score by Gender
United Therapeutics's Customer Service score was rated 2.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of United Therapeutics.
Female
2.6/5
Male
N/A
United Therapeutics Customer Service vs. Competitors
Compared to its competitors, United Therapeutics's Customer Service score is rated right below Gilead Sciences.
| COMPANY | Customer Service Score | |
|---|---|---|
| Actelion | 4.5/5 |
| Amgen | 3.9/5 |
| Biogen | 3.9/5 |
| Sanofi | 3.9/5 |
| Gilead Sciences | 3.9/5 |
| United Therapeutics | 3.4/5 |
Unlock United Therapeutics Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full United Therapeutics Customer Service vs. Competitors data and gain insights into your customers today.
United Therapeutics as an Employer
4.1/5
United Therapeutics has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
United Therapeutics scored a -37 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of United Therapeutics would recommend the brand to a friend. ENPS measures how likely United Therapeutics employees would recommend working at United Therapeutics to a friend.
Net Promoter Score
-37
NPS Score
| 18% | Promoters |
|---|---|
| 27% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 50% | Promoters |
|---|---|
| 29% | Passive |
| 21% | Detractors |
