-30
NPS
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United Therapeutics
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About United Therapeutics' Brand
United Therapeutics Corporation is a biotechnology company focused on the development and commercialization of unique products. Among its major competitors, United Therapeutics is ranked in 6th place for NPS while Actelion is 1st, and Amgen is 2nd.
Brand at a Glance
49%
Customer Loyalty
3.4/5
Product Quality
3/5
Pricing
3.3/5
Customer Service
United Therapeutics Ranking
- #4 / 4 of its competitors
United Therapeutics NPS
United Therapeutics's Net Promoter Score (NPS) is a -30 with 20% Promoters, 30% Passives, and 50% Detractors. Net Promoter Score tracks whether United Therapeutics's customers would recommend using the product based on a scale of -100 to 100.
United Therapeutics Overall NPS
| 20% | Promoters |
|---|---|
| 30% | Passives |
| 50% | Detractors |
United Therapeutics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Jun 2022 -66 | Jun 2022 | -66 |
Aug 2022 -75 | Aug 2022 | -75 |
Jun 2023 -80 | Jun 2023 | -80 |
Jan 2024 -83 | Jan 2024 | -83 |
Mar 2024 -71 | Mar 2024 | -71 |
Nov 2024 -50 | Nov 2024 | -50 |
Feb 2025 -44 | Feb 2025 | -44 |
Apr 2025 -30 | Apr 2025 | -30 |
How Other Brands Compare
United Therapeutics is ranked #4 for NPS among its competitors. Amgen and Biogen come in first and second, with Gilead Sciences coming in at third.
United Therapeutics |  Biogen |  Gilead Sciences |  Amgen | |
| Global Ranking | #- | #388 | #478 | #- |
| NPS | -30 | 21 | 20 | 24 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $42.46B | $83.65B | $145.56B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
United Therapeutics NPS vs. Competitors
Compared to its competitors, United Therapeutics's NPS is rated right below Gilead Sciences.
| COMPANY | NPS Score | |
|---|---|---|
| Actelion | 100 |
| Amgen | 24 |
 | Sanofi | 21 |
| Biogen | 21 |
| Gilead Sciences | 20 |
| United Therapeutics | -30 |
United Therapeutics Customer Loyalty
49%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
49% of United Therapeutics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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United Therapeutics Customer Loyalty vs. Competitors
Compared to its competitors, United Therapeutics's Customer Loyalty score is rated right below Gilead Sciences.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Actelion | 100% |
| Amgen | 77% |
| Sanofi | 75% |
| Biogen | 75% |
| Gilead Sciences | 71% |
| United Therapeutics | 49% |
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United Therapeutics Product Quality
3.4/5
United Therapeutics has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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United Therapeutics Product Information
United Therapeutics’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.unither.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
United Therapeutics Product Quality vs. Competitors
Compared to its competitors, United Therapeutics's Product Quality score is rated right below Gilead Sciences.
| COMPANY | Product Quality Score | |
|---|---|---|
| Actelion | 5/5 |
| Biogen | 4/5 |
| Sanofi | 4/5 |
| Amgen | 3.8/5 |
| Gilead Sciences | 3.8/5 |
| United Therapeutics | 3.4/5 |
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United Therapeutics Pricing
United Therapeutics ROI & Value For Money
3/5
United Therapeutics has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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United Therapeutics Pricing vs. Competitors
Compared to its competitors, United Therapeutics's ROI score is rated right below Gilead Sciences.
| COMPANY | Pricing Score | |
|---|---|---|
| Actelion | 4.5/5 |
| Sanofi | 3.8/5 |
| Biogen | 3.8/5 |
| Amgen | 3.8/5 |
| Gilead Sciences | 3.6/5 |
| United Therapeutics | 3/5 |
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United Therapeutics Customer Satisfaction (CSAT)
United Therapeutics Customer Satisfaction (CSAT) Score
78 / 100
United Therapeutics has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
United Therapeutics Customer Satisfaction vs. Competitors
Compared to its competitors, United Therapeutics's Customer Satisfaction score is rated right above Amgen, and is preceded by Biogen.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Sanofi | 82% |
| Biogen | 78% |
| United Therapeutics | 78% |
| Amgen | 67% |
| Gilead Sciences | 64% |
| Actelion | 0% |
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United Therapeutics Customer Service
3.3/5
United Therapeutics has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About United Therapeutics's Customer Service
Address
1040 Spring Street, Silver Spring, MD 20910
Website
http://www.unither.com
Phone Number
(301) 608-9292
United Therapeutics Customer Service vs. Competitors
Compared to its competitors, United Therapeutics's Customer Service score is rated right below Biogen.
| COMPANY | Customer Service Score | |
|---|---|---|
| Actelion | 4.5/5 |
| Amgen | 3.9/5 |
| Sanofi | 3.9/5 |
| Gilead Sciences | 3.9/5 |
| Biogen | 3.8/5 |
| United Therapeutics | 3.3/5 |
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United Therapeutics as an Employer
4.1/5
United Therapeutics has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
United Therapeutics scored a -30 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of United Therapeutics would recommend the brand to a friend. ENPS measures how likely United Therapeutics employees would recommend working at United Therapeutics to a friend.
Net Promoter Score
-30
NPS Score
| 20% | Promoters |
|---|---|
| 30% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 50% | Promoters |
|---|---|
| 29% | Passive |
| 21% | Detractors |
