36
NPS
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Adecco Group
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About Adecco Group's Brand
Provider of of recruitment and staffing services. The company's HR services include temporary staffing, permanent placement, career transition and talent development, as well as outsourcing and consulting helping clients with flexible staffing and career resources and qualified associates as per business need. Among its major competitors, Adecco Group is ranked in 3rd place for NPS while Hays is 1st, and Andela is 2nd.
Brand at a Glance
80%
Customer Loyalty
3.8/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
Adecco Group Ranking
- #2 / 4 of its competitors
Adecco Group NPS
Adecco Group's Net Promoter Score (NPS) is a 36 with 57% Promoters, 22% Passives, and 21% Detractors. Net Promoter Score tracks whether Adecco Group's customers would recommend using the product based on a scale of -100 to 100.
Adecco Group Overall NPS
| 57% | Promoters |
|---|---|
| 22% | Passives |
| 21% | Detractors |
Adecco Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 26 | Sep 2023 | 26 |
Oct 2023 27 | Oct 2023 | 27 |
Nov 2023 29 | Nov 2023 | 29 |
Dec 2023 33 | Dec 2023 | 33 |
Feb 2024 35 | Feb 2024 | 35 |
Apr 2024 34 | Apr 2024 | 34 |
Jun 2024 34 | Jun 2024 | 34 |
Nov 2024 32 | Nov 2024 | 32 |
Feb 2025 33 | Feb 2025 | 33 |
Apr 2025 33 | Apr 2025 | 33 |
May 2025 34 | May 2025 | 34 |
Oct 2025 36 | Oct 2025 | 36 |
How Other Brands Compare
Adecco Group is ranked second for NPS among its competitors. Andela and Randstad come in first and third, with ManpowerGroup coming in at #4.
Adecco Group |  Randstad |  Andela |  ManpowerGroup | |
| Global Ranking | #- | #525 | #798 | #- |
| NPS | 36 | 17 | 41 | 2 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $47.78M | $600.00M | $3.86B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Adecco Group NPS by Gender
Male customers rated Adecco Group's NPS 39 points higher than Female customers.
Male
67
Adecco Group's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
28
Adecco Group's NPS was rated 28 by Female customers on Comparably.
57%
Promoters
14%
Passives
29%
Detractors
Adecco Group NPS by Ethnicity
Adecco Group's NPS was rated 50 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 50 | Asian or Pacific Islander | 50 |
Adecco Group NPS by Age
Adecco Group's NPS was rated 0 points by customers ages 18-25 on Comparably.
Adecco Group NPS by Usage
Adecco Group's NPS was rated the highest by customers who have used Adecco Group's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 25 | Less than 1 Year | 25 |
1 to 2 Years 34 | 1 to 2 Years | 34 |
Adecco Group NPS vs. Competitors
Compared to its competitors, Adecco Group's NPS is rated right above Hudson, and is preceded by Andela.
| COMPANY | NPS Score | |
|---|---|---|
 | Hays | 100 |
| Andela | 41 |
| Adecco Group | 36 |
 | Hudson | 22 |
| Randstad | 17 |
| ManpowerGroup | 2 |
 | Gi Group | N/A |
Adecco Group Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Adecco Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Adecco Group Customer Loyalty Score by Gender
Male customers rated Adecco Group's Customer Loyalty score 26% higher than Female customers.
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Male
100%
Yes
Female
74%
Yes
Adecco Group Customer Loyalty Score by Ethnicity
Adecco Group's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
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100
out of 100
Asian or Pacific Islander
Adecco Group Customer Loyalty Score by Age
Adecco Group's Customer Loyalty score was rated 78% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
Adecco Group Customer Loyalty Score by Usage
Adecco Group's Customer Loyalty score was rated the highest by customers who have used Adecco Group's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Adecco Group Customer Loyalty vs. Competitors
Compared to its competitors, Adecco Group's Customer Loyalty score is rated right above Randstad, and is preceded by Andela.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Hays | 100% |
| Andela | 83% |
| Adecco Group | 80% |
| Randstad | 78% |
| Hudson | 76% |
| ManpowerGroup | 69% |
| Gi Group | N/A |
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Adecco Group Product Quality
3.8/5
Adecco Group has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Adecco Group Product Information
Adecco Group’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- https://www.adecco.com
- Company Size
- 10,000+ Employees
Quick Insights into Adecco Group Product Quality
Adecco Group's Product Quality score was rated highest by customers who have used Adecco Group's products/services for 1 to 2 Years, and rated lowest by Female customers.
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Ranked Adecco Group Product Quality the Highest
Ranked Adecco Group Product Quality the Lowest
Adecco Group Product Quality Score by Gender
Male customers rated Adecco Group's Product Quality score 0.8 stars higher than Female customers.
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Male
4.3/5
Female
3.5/5
Adecco Group Product Quality Score by Ethnicity
Adecco Group's Product Quality score was rated 3.9 stars by Asian or Pacific Islander customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Adecco Group Product Quality Score by Age
Adecco Group's Product Quality score was rated 3 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
Adecco Group Product Quality Score by Usage
Adecco Group's Product Quality score was rated the highest by customers who have used Adecco Group's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Adecco Group Product Quality vs. Competitors
Compared to its competitors, Adecco Group's Product Quality score is rated right above ManpowerGroup, and is preceded by Hudson.
| COMPANY | Product Quality Score | |
|---|---|---|
| Hays | 5/5 |
| Andela | 4.1/5 |
| Hudson | 3.9/5 |
| Adecco Group | 3.8/5 |
| ManpowerGroup | 3.8/5 |
| Randstad | 3.7/5 |
| Gi Group | N/A |
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Adecco Group Pricing
Adecco Group ROI & Value For Money
4/5
Adecco Group has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into Adecco Group ROI
Adecco Group's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Adecco Group ROI the Highest
Ranked Adecco Group ROI the Lowest
Adecco Group ROI Score by Gender
Male customers rated Adecco Group's ROI score 0.5 stars higher than Female customers.
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Male
4.3/5
Female
3.8/5
Adecco Group ROI Score by Ethnicity
Adecco Group's ROI score was rated 3.9 stars by Asian or Pacific Islander customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Adecco Group ROI Score by Age
Adecco Group's ROI score was rated 3.5 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
Adecco Group ROI Score by Usage
Adecco Group's ROI score was rated the highest by customers who have used Adecco Group's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Adecco Group Pricing vs. Competitors
Compared to its competitors, Adecco Group's ROI score is rated right above Hudson, and is preceded by Andela.
| COMPANY | Pricing Score | |
|---|---|---|
| Hays | 5/5 |
| Andela | 4.1/5 |
| Adecco Group | 4/5 |
| Hudson | 4/5 |
| Randstad | 3.7/5 |
| ManpowerGroup | 3.6/5 |
| Gi Group | N/A |
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Adecco Group Customer Satisfaction (CSAT)
Adecco Group Customer Satisfaction (CSAT) Score
81 / 100
Adecco Group has an overall Customer Satisfaction score of 81 rated by its users and customers.
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Very Satisfied
46%
Satisfied
35%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
6%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Adecco Group Customer Satisfaction
Adecco Group's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers.
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Ranked Adecco Group Customer Satisfaction the Highest
Adecco Group Customer Satisfaction Score by Gender
Adecco Group's Customer Satisfaction score was rated 66 by Female customers on Comparably.
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66 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 17% |
Adecco Group Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Adecco Group's Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.
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75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
Adecco Group Customer Satisfaction Score by Age
Adecco Group's Customer Satisfaction score was rated 50 points by customers ages 18-25 on Comparably.
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0
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 50% |
Adecco Group Customer Satisfaction Score by Usage
Adecco Group's Customer Satisfaction score was rated 60 points by customers who have used Adecco Group's products/services for Less than 1 Year.
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Adecco Group Customer Satisfaction vs. Competitors
Compared to its competitors, Adecco Group's Customer Satisfaction score is rated right above ManpowerGroup, and is preceded by Hudson.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Andela | 85% |
| Hudson | 83% |
| Adecco Group | 81% |
| ManpowerGroup | 74% |
| Randstad | 69% |
| Hays | 50% |
| Gi Group | 0% |
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Adecco Group Customer Service
3.9/5
Adecco Group has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Adecco Group's Customer Service
Address
, Opfikon, 8152 Afghanistan
Website
https://www.adecco.com
Phone Number
7
Quick Insights into Adecco Group Customer Service
Adecco Group's Customer Service score was rated highest by customers who have used Adecco Group's products/services for 1 to 2 Years, and rated lowest by Female customers.
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Ranked Adecco Group Customer Service the Highest
Ranked Adecco Group Customer Service the Lowest
Adecco Group Customer Service Score by Gender
Male customers rated Adecco Group's Customer Service score 0.8 stars higher than Female customers.
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Male
4.3/5
Female
3.5/5
Adecco Group Customer Service Score by Ethnicity
Adecco Group's Customer Service score was rated 3.9 stars by Asian or Pacific Islander customers on Comparably.
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0
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40
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80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Adecco Group Customer Service Score by Age
Adecco Group's Customer Service score was rated 3.1 stars by customers ages 18-25 on Comparably.
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0
20
40
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100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
Adecco Group Customer Service Score by Usage
Adecco Group's Customer Service score was rated the highest by customers who have used Adecco Group's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Adecco Group Customer Service vs. Competitors
Compared to its competitors, Adecco Group's Customer Service score is rated right above Hudson, and is preceded by Andela.
| COMPANY | Customer Service Score | |
|---|---|---|
| Hays | 5/5 |
| Andela | 4.1/5 |
| Adecco Group | 3.9/5 |
| Hudson | 3.9/5 |
| Randstad | 3.7/5 |
| ManpowerGroup | 3.5/5 |
| Gi Group | N/A |
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Adecco Group as an Employer
3.2/5
Adecco Group has a 3.2/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Adecco Group scored a 36 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Adecco Group would recommend the brand to a friend. ENPS measures how likely Adecco Group employees would recommend working at Adecco Group to a friend.
Net Promoter Score
36
NPS Score
| 57% | Promoters |
|---|---|
| 22% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 49% | Promoters |
|---|---|
| 18% | Passive |
| 33% | Detractors |
