AdvancedMD NPS & Customer Reviews

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About AdvancedMD's Brand

A division of ADP(R) (NASDAQ: ADP) and the pioneer in cloud technology for physician practices Among its major competitors, AdvancedMD is ranked in 4th place for NPS while IBM is 1st, and CureMD Healthcare is 2nd.

Brand at a Glance

59%

Customer Loyalty

2.3/5

Product Quality

2.1/5

Pricing

1.7/5

Customer Service

AdvancedMD CMO

Jim Elliot

AdvancedMD Ranking

^#3 / 4 of its competitors

AdvancedMD NPS

AdvancedMD's Net Promoter Score (NPS) is a -38 with 27% Promoters, 8% Passives, and 65% Detractors. Net Promoter Score tracks whether AdvancedMD's customers would recommend using the product based on a scale of -100 to 100.

AdvancedMD Overall NPS

-38

NPS

27%	Promoters
8%	Passives
65%	Detractors

AdvancedMD NPS Trend

-100

-50

100

Summary	Date	Score
Dec 2023 -30	Dec 2023	-30
Jan 2024 -30	Jan 2024	-30
Feb 2024 -30	Feb 2024	-30
May 2024 -32	May 2024	-32
Jun 2024 -32	Jun 2024	-32
Jul 2024 -33	Jul 2024	-33
Aug 2024 -35	Aug 2024	-35
Oct 2024 -37	Oct 2024	-37
Nov 2024 -37	Nov 2024	-37
Dec 2024 -37	Dec 2024	-37
May 2025 -37	May 2025	-37
Dec 2025 -37	Dec 2025	-37

How Other Brands Compare

AdvancedMD is ranked third for NPS among its competitors. IBM and Kareo come in first and second, with GeBBS Healthcare Solutions coming in at #4.

	AdvancedMD	IBM	GeBBS Healthcare Solutions	Kareo
Global Ranking	#-	#106	#-	#-
NPS	-38	26	-	-1
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	$119.05B	$6.52B	$445.00M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

AdvancedMD NPS by Gender

Female customers rated AdvancedMD's NPS 4 points higher than Male customers.

Male

-88

AdvancedMD's NPS was rated -88 by Male customers on Comparably.

Promoters

Passives

94%

Detractors

Female

-84

AdvancedMD's NPS was rated -84 by Female customers on Comparably.

Promoters

Passives

89%

Detractors

AdvancedMD NPS by Ethnicity

AdvancedMD's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -90	Caucasian	-90
Other -100	Other	-100

AdvancedMD NPS by Age

AdvancedMD's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.

100

Summary

Age

Promoters

Passives

Detractors

41-45

17%

83%

46-50

100%

51-55

10%

90%

61-65

100%

66+

25%

75%

AdvancedMD NPS by Usage

AdvancedMD's NPS was rated the highest by customers who have used AdvancedMD's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -47	Less than 1 Year	-47
1 to 2 Years -11	1 to 2 Years	-11
2 to 5 Years -55	2 to 5 Years	-55
5 to 10 Years -100	5 to 10 Years	-100
Over 10 Years -50	Over 10 Years	-50

AdvancedMD NPS vs. Competitors

Compared to its competitors, AdvancedMD's NPS is rated right above CureMD, and is preceded by Kareo.

COMPANY		NPS Score
	IBM	26
	CureMD Healthcare	12
	GeBBS Healthcare Solutions	N/A
	MediGain	N/A
	Kareo	-1
	AdvancedMD	-38
	CureMD	-50

AdvancedMD Customer Reviews

Out of the 12 AdvancedMD customer reviews 0 were positive and 12 were constructive. AdvancedMD customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.

AdvancedMD Customer Loyalty

59%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

59% of AdvancedMD users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

59%

41%

AdvancedMD Customer Loyalty Score by Gender

Female customers rated AdvancedMD's Customer Loyalty score 10% higher than Male customers.

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Male

45%

Yes

Female

55%

Yes

AdvancedMD Customer Loyalty Score by Ethnicity

AdvancedMD's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Other

AdvancedMD Customer Loyalty Score by Age

AdvancedMD's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.

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20%

40%

60%

80%

100%

Summary	Age	Score
41-45 55%	41-45	55%
46-50 60%	46-50	60%
51-55 55%	51-55	55%
61-65 10%	61-65	10%
66+ 55%	66+	55%

AdvancedMD Customer Loyalty Score by Usage

AdvancedMD's Customer Loyalty score was rated the highest by customers who have used AdvancedMD's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	38%
1 to 2 Years	78%
2 to 5 Years	61%
5 to 10 Years	46%
Over 10 Years	100%

AdvancedMD Customer Loyalty Score by Industry

AdvancedMD's Customer Loyalty score was rated 53% by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine	53%

AdvancedMD Customer Loyalty vs. Competitors

Compared to its competitors, AdvancedMD's Customer Loyalty score is rated right above CureMD, and is preceded by CureMD Healthcare.

COMPANY		Customer Loyalty Score
	IBM	79%
	Kareo	71%
	CureMD Healthcare	67%
	AdvancedMD	59%
	CureMD	47%
	GeBBS Healthcare Solutions	N/A
	MediGain	N/A

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AdvancedMD Product Quality

2.3/5

AdvancedMD has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.

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AdvancedMD Product Information

AdvancedMD serves markets in the United States. AdvancedMD supports iOS and Web devices and offers products for small, medium, and large sized businesses.

AdvancedMD’s product quality score is a 2.3 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated AdvancedMD's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated AdvancedMD the lowest at 1.7.

Website: http://www.advancedmd.com/

Company Size: 501-1,000 Employees

Industry

Tech

SaaS

Languages Supported

English

Quick Insights into AdvancedMD Product Quality

AdvancedMD's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by Other customers.

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Ranked AdvancedMD Product Quality the Highest

Banking and Financial Services	4.4
5 to 10 Years	3
41-45	1.9

Ranked AdvancedMD Product Quality the Lowest

Less than 1 Year	1.5
Male	1.5
Other	1.5

AdvancedMD Product Quality Score by Gender

Female customers rated AdvancedMD's Product Quality score 0.1 stars higher than Male customers.

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Male

1.5/5

Female

1.6/5

AdvancedMD Product Quality Score by Ethnicity

AdvancedMD's Product Quality score was rated 1.5 stars by both Caucasian and Other customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Other 1.5	Other	1.5

AdvancedMD Product Quality Score by Age

AdvancedMD's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.

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Summary	Age	Score
41-45 1.9	41-45	1.9
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
61-65 1.5	61-65	1.5
66+ 1.6	66+	1.6

AdvancedMD Product Quality Score by Usage

AdvancedMD's Product Quality score was rated the highest by customers who have used AdvancedMD's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	1.5
1 to 2 Years	2.7
2 to 5 Years	1.8
5 to 10 Years	3
Over 10 Years	2.4

AdvancedMD Product Quality Score by Industry

AdvancedMD's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Banking and Financial Services	4.4
Healthcare, Hospitals and Medicine	1.7
Healthcare	3.8

AdvancedMD Product Quality vs. Competitors

Compared to its competitors, AdvancedMD's Product Quality score is rated right above CureMD, and is preceded by Kareo.

COMPANY		Product Quality Score
	IBM	3.8/5
	CureMD Healthcare	3.1/5
	Kareo	2.7/5
	AdvancedMD	2.3/5
	CureMD	2.3/5
	GeBBS Healthcare Solutions	N/A
	MediGain	N/A

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AdvancedMD Pricing

AdvancedMD ROI & Value For Money

2.1/5

AdvancedMD has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.

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AdvancedMD Pricing Plans

AdvancedMD has a pricing structure that accommodates small, medium, and large businesses.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from AdvancedMD.

Who Uses AdvancedMD?

Small Businesses

Medium Businesses

Large Enterprises

Quick Insights into AdvancedMD ROI

AdvancedMD's ROI score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by Other customers.

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Ranked AdvancedMD ROI the Highest

Banking and Financial Services	4.1
Over 10 Years	2.4
41-45	1.6

Ranked AdvancedMD ROI the Lowest

Less than 1 Year	1.5
Male	1.5
Other	1.5

AdvancedMD ROI Score by Gender

AdvancedMD's ROI score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

AdvancedMD ROI Score by Ethnicity

AdvancedMD's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Other 1.5	Other	1.5

AdvancedMD ROI Score by Age

AdvancedMD's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.

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Summary	Age	Score
41-45 1.6	41-45	1.6
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
61-65 1.5	61-65	1.5
66+ 1.6	66+	1.6

AdvancedMD ROI Score by Usage

AdvancedMD's ROI score was rated the highest by customers who have used AdvancedMD's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	1.5
1 to 2 Years	2
2 to 5 Years	1.5
5 to 10 Years	1.8
Over 10 Years	2.4

AdvancedMD ROI Score by Industry

AdvancedMD's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Banking and Financial Services	4.1
Healthcare, Hospitals and Medicine	1.5
Healthcare	3.4

AdvancedMD Pricing vs. Competitors

Compared to its competitors, AdvancedMD's ROI score is rated right above GeBBS Healthcare Solutions, and is preceded by Kareo.

COMPANY		Pricing Score
	IBM	3.8/5
	CureMD Healthcare	2.9/5
	CureMD	2.3/5
	Kareo	2.2/5
	AdvancedMD	2.1/5
	GeBBS Healthcare Solutions	N/A
	MediGain	N/A

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AdvancedMD Customer Satisfaction (CSAT)

AdvancedMD Customer Satisfaction (CSAT) Score

14 / 100

AdvancedMD has an overall Customer Satisfaction score of 14 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	8%
Satisfied	6%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	26%
Very Dissatisfied	54%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

26%

Very Dissatisfied

54%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into AdvancedMD Customer Satisfaction

AdvancedMD's Customer Satisfaction score was rated highest by customers ages 66+, and rated lowest by Other customers.

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Ranked AdvancedMD Customer Satisfaction the Highest

66+	33%
Female	8%
Healthcare, Hospitals and Medicine	7%

Ranked AdvancedMD Customer Satisfaction the Lowest

5 to 10 Years	0%
61-65	0%
Other	0%

AdvancedMD Customer Satisfaction Score by Gender

Female customers rated AdvancedMD's Customer Satisfaction score 2 points higher than Male customers.

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6 / 100

Male

	Very Satisfied	6%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	6%
	Dissatisfied	29%
	Very Dissatisfied	59%

8 / 100

Female

	Very Satisfied	8%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	21%
	Very Dissatisfied	71%

AdvancedMD Customer Satisfaction Score by Ethnicity

Caucasian
5%
Other
0%

CSAT according to Caucasian

AdvancedMD's Customer Satisfaction (CSAT) score was rated 5% according to Caucasian users and customers.

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5 / 100

Very Satisfied	5%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	37%
Very Dissatisfied	58%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

37%

Very Dissatisfied

58%

CSAT according to Other

AdvancedMD's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.

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0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	100%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

100%

AdvancedMD Customer Satisfaction Score by Age

AdvancedMD's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.

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100

Breakdown

Age

Score

41-45

46-50

51-55

14%

61-65

66+

33%

AdvancedMD Customer Satisfaction Score by Usage

AdvancedMD's Customer Satisfaction score was rated the highest by customers who have used AdvancedMD's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	6
1 to 2 Years	0
2 to 5 Years	0
5 to 10 Years	0

AdvancedMD Customer Satisfaction Score by Industry

AdvancedMD's Customer Satisfaction score was rated 7 points by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine	7

AdvancedMD Customer Satisfaction vs. Competitors

Compared to its competitors, AdvancedMD's Customer Satisfaction score is rated right above GeBBS Healthcare Solutions, and is preceded by Kareo.

COMPANY		Customer Satisfaction (CSAT) Score
	IBM	76%
	CureMD Healthcare	57%
	CureMD	33%
	Kareo	15%
	AdvancedMD	14%
	GeBBS Healthcare Solutions	0%
	MediGain	0%

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AdvancedMD Customer Service

1.7/5

AdvancedMD has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.

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About AdvancedMD's Customer Service

Address

10876 S River Front Pkwy, Suite 400, South Jordan, UT 84095

Website

http://www.advancedmd.com/

Phone Number

801-984-9500

Quick Insights into AdvancedMD Customer Service

AdvancedMD's Customer Service score was rated highest by customers who have used AdvancedMD's products/services for Over 10 Years, and rated lowest by Other customers.

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Ranked AdvancedMD Customer Service the Highest

Over 10 Years	1.7
66+	1.6
Caucasian	1.5

Ranked AdvancedMD Customer Service the Lowest

Less than 1 Year	1.5
Male	1.5
Other	1.5

AdvancedMD Customer Service Score by Gender

AdvancedMD's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

AdvancedMD Customer Service Score by Ethnicity

AdvancedMD's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of AdvancedMD.

100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5
Other 1.5	Other	1.5

AdvancedMD Customer Service Score by Age

AdvancedMD's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.

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100

Summary	Age	Customer Service Score
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
61-65 1.5	61-65	1.5
66+ 1.6	66+	1.6

AdvancedMD Customer Service Score by Usage

AdvancedMD's Customer Service score was rated the highest by customers who have used AdvancedMD's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.6
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.7

AdvancedMD Customer Service Score by Industry

AdvancedMD's Customer Service score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine	1.5

AdvancedMD Customer Service vs. Competitors

Compared to its competitors, AdvancedMD's Customer Service score is rated right above GeBBS Healthcare Solutions, and is preceded by Kareo.

COMPANY		Customer Service Score
	IBM	3.9/5
	CureMD Healthcare	3/5
	CureMD	2.3/5
	Kareo	1.7/5
	AdvancedMD	1.7/5
	GeBBS Healthcare Solutions	N/A
	MediGain	N/A

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AdvancedMD as an Employer

3.9/5

AdvancedMD has a 3.9/5 stars for its overall company culture rated by their employees

top

30%

CEO of AdvancedMD

Raul Villar

In the Top 30% of Similar Sized Companies on Comparably.

Consumer vs. Employees

AdvancedMD scored a -38 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of AdvancedMD would recommend the brand to a friend. ENPS measures how likely AdvancedMD employees would recommend working at AdvancedMD to a friend.

Net Promoter Score

-38

NPS Score

27%	Promoters
8%	Passive
65%	Detractors

Employee Net Promoter Score

eNPS Score

33%	Promoters
34%	Passive
33%	Detractors

Global Ranking Snapshot

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3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail

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