50
NPS
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Affirma
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About Affirma's Brand
Affirma is an award-winning full service technology consultancy based out of Bellevue, WA. Among its major competitors, Affirma is ranked in 1st place for NPS while Grant Thornton LLP is 2nd, and Artech is 3rd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Affirma Ranking
- #1 / 4 of its competitors
Affirma NPS
Affirma's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Affirma's customers would recommend using the product based on a scale of -100 to 100.
Affirma Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Affirma NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 0 | Dec 2022 | 0 |
Feb 2023 50 | Feb 2023 | 50 |
How Other Brands Compare
Affirma is ranked first for NPS among its competitors. Grant Thornton LLP and Artech come in second and third, with Ernst & Young (EY) coming in at #4.
Affirma |  Ernst & Young (EY) |  Artech |  Grant Thornton LLP | |
| Global Ranking | #- | #273 | #- | #- |
| NPS | 50 | 21 | 25 | 26 |
| Valuation Updated every 24 hours for public companies | - | - | $699k | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Affirma NPS vs. Competitors
Compared to its competitors, Affirma's NPS is rated right above Grant Thornton LLP.
| COMPANY | NPS Score | |
|---|---|---|
| Affirma | 50 |
| Grant Thornton LLP | 26 |
| Artech | 25 |
| Ernst & Young (EY) | 21 |
 | AIM Consulting | 0 |
 | Prime 8 Consulting | N/A |
Affirma Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Affirma users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Affirma Customer Loyalty vs. Competitors
Compared to its competitors, Affirma's Customer Loyalty score is rated right above Artech.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Affirma | 100% |
| Artech | 85% |
| Ernst & Young (EY) | 76% |
| Grant Thornton LLP | 73% |
| AIM Consulting | 59% |
| Prime 8 Consulting | N/A |
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Affirma Product Quality
4/5
Affirma has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Affirma Product Information
Affirma’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://affirmaconsulting.com
- Company Size
- 201-500 Employees
Industry
Tech
Affirma Product Quality vs. Competitors
Compared to its competitors, Affirma's Product Quality score is rated right above Ernst & Young (EY).
| COMPANY | Product Quality Score | |
|---|---|---|
| Affirma | 4/5 |
| Ernst & Young (EY) | 3.9/5 |
| Artech | 3.5/5 |
| Grant Thornton LLP | 3.5/5 |
| AIM Consulting | 3/5 |
| Prime 8 Consulting | N/A |
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Affirma Pricing
Affirma ROI & Value For Money
3.5/5
Affirma has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Affirma Pricing vs. Competitors
Compared to its competitors, Affirma's ROI score is rated right above Grant Thornton LLP, and is preceded by Ernst & Young (EY).
| COMPANY | Pricing Score | |
|---|---|---|
| Artech | 4.1/5 |
| Ernst & Young (EY) | 3.8/5 |
| Affirma | 3.5/5 |
| Grant Thornton LLP | 3.5/5 |
| AIM Consulting | 3.1/5 |
| Prime 8 Consulting | N/A |
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Affirma Customer Satisfaction (CSAT)
Affirma Customer Satisfaction (CSAT) Score
100 / 100
Affirma has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Affirma Customer Satisfaction vs. Competitors
Compared to its competitors, Affirma's Customer Satisfaction score is rated right above Ernst & Young (EY).
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Affirma | 100% |
| Ernst & Young (EY) | 74% |
| AIM Consulting | 66% |
| Grant Thornton LLP | 62% |
| Artech | 50% |
| Prime 8 Consulting | 0% |
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Affirma Customer Service
3.5/5
Affirma has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Affirma's Customer Service
Address
3380 146th PL SE Suite 200, Bellevue, WA 98007
Website
http://affirmaconsulting.com
Affirma's Social Links
Affirma Customer Service vs. Competitors
Compared to its competitors, Affirma's Customer Service score is rated right above AIM Consulting, and is preceded by Grant Thornton LLP.
| COMPANY | Customer Service Score | |
|---|---|---|
| Artech | 4/5 |
| Ernst & Young (EY) | 4/5 |
| Grant Thornton LLP | 3.8/5 |
| Affirma | 3.5/5 |
| AIM Consulting | 3.1/5 |
| Prime 8 Consulting | N/A |
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Affirma as an Employer
3.9/5
Affirma has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Affirma scored a 50 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of Affirma would recommend the brand to a friend. ENPS measures how likely Affirma employees would recommend working at Affirma to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
