-46
NPS
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Agilysys
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About Agilysys' Brand
Agilysys develops and provides industry based technology solutions for businesses. Among its major competitors, Agilysys is ranked in 5th place for NPS while TouchBistro is 1st, and NCR Corporation is 2nd.Their current market cap is $1.13B
Brand at a Glance
81%
Customer Loyalty
3.3/5
Product Quality
2.7/5
Pricing
2.9/5
Customer Service
Agilysys Ranking
- #4 / 4 of its competitors
Agilysys NPS
Agilysys's Net Promoter Score (NPS) is a -46 with 18% Promoters, 18% Passives, and 64% Detractors. Net Promoter Score tracks whether Agilysys's customers would recommend using the product based on a scale of -100 to 100.
Agilysys Overall NPS
| 18% | Promoters |
|---|---|
| 18% | Passives |
| 64% | Detractors |
Agilysys NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 100 | Mar 2020 | 100 |
May 2022 0 | May 2022 | 0 |
Nov 2022 0 | Nov 2022 | 0 |
Jul 2023 25 | Jul 2023 | 25 |
Aug 2023 0 | Aug 2023 | 0 |
Jul 2024 -17 | Jul 2024 | -17 |
Aug 2024 -29 | Aug 2024 | -29 |
Feb 2025 -37 | Feb 2025 | -37 |
Apr 2025 -33 | Apr 2025 | -33 |
May 2025 -45 | May 2025 | -45 |
How Other Brands Compare
Agilysys is ranked #4 for NPS among its competitors. TouchBistro and NCR Corporation come in first and second, with PAR Technology coming in at third. Among those competitors, it is the lowest valued company behind NCR Corporation.
Agilysys |  NCR Corporation |  PAR Technology |  TouchBistro | |
| Global Ranking | #- | #390 | #- | #- |
| NPS | -46 | 4 | 0 | 37 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $1.13B | $4.47B | $1.45B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Agilysys NPS by Gender
Agilysys's NPS was rated -100 by Male customers on Comparably.
Male
-100
Agilysys's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Agilysys's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Agilysys NPS vs. Competitors
Compared to its competitors, Agilysys's NPS is rated right below Perspecta.
| COMPANY | NPS Score | |
|---|---|---|
| TouchBistro | 37 |
| NCR Corporation | 4 |
| PAR Technology | 0 |
 | Perspecta | 0 |
| Agilysys | -46 |
Agilysys Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Agilysys users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Agilysys Customer Loyalty Score by Gender
Agilysys's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
Agilysys Customer Loyalty vs. Competitors
Compared to its competitors, Agilysys's Customer Loyalty score is rated right above NCR Corporation, and is preceded by Perspecta.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| PAR Technology | 100% |
| Perspecta | 100% |
| Agilysys | 81% |
| NCR Corporation | 77% |
| TouchBistro | 71% |
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Agilysys Product Quality
3.3/5
Agilysys has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Agilysys Product Information
Agilysys’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.agilysys.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
SaaS
Quick Insights into Agilysys Product Quality
Agilysys's Product Quality score was rated highest by Male customers.
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Ranked Agilysys Product Quality the Highest
Agilysys Product Quality Score by Gender
Agilysys's Product Quality score was rated 2.2 by Male customers on Comparably.
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Male
2.2/5
Female
N/A
Agilysys Product Quality vs. Competitors
Compared to its competitors, Agilysys's Product Quality score is rated right above Perspecta, and is preceded by NCR Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| PAR Technology | 5/5 |
| TouchBistro | 3.7/5 |
| NCR Corporation | 3.5/5 |
| Agilysys | 3.3/5 |
| Perspecta | 3.2/5 |
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Agilysys Pricing
Agilysys ROI & Value For Money
2.7/5
Agilysys has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Quick Insights into Agilysys ROI
Agilysys's ROI score was rated highest by Male customers.
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Ranked Agilysys ROI the Highest
Agilysys ROI Score by Gender
Agilysys's ROI score was rated 1.7 by Male customers on Comparably.
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Male
1.7/5
Female
N/A
Agilysys Pricing vs. Competitors
Compared to its competitors, Agilysys's ROI score is rated right below NCR Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| PAR Technology | 5/5 |
| TouchBistro | 3.7/5 |
| Perspecta | 3.5/5 |
| NCR Corporation | 3.4/5 |
| Agilysys | 2.7/5 |
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Agilysys Customer Satisfaction (CSAT)
Agilysys Customer Satisfaction (CSAT) Score
50 / 100
Agilysys has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
13%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Agilysys Customer Satisfaction
Agilysys's Customer Satisfaction score was rated highest by Male customers.
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Ranked Agilysys Customer Satisfaction the Highest
Agilysys Customer Satisfaction Score by Gender
Agilysys's Customer Satisfaction score was rated 50 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Agilysys.
50 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
Agilysys Customer Satisfaction vs. Competitors
Compared to its competitors, Agilysys's Customer Satisfaction score is rated right above Perspecta, and is preceded by TouchBistro.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| PAR Technology | 100% |
| NCR Corporation | 54% |
| TouchBistro | 53% |
| Agilysys | 50% |
| Perspecta | 0% |
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Agilysys Customer Service
2.9/5
Agilysys has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Agilysys's Customer Service
Address
Alpharetta, GA
Website
http://www.agilysys.com
Quick Insights into Agilysys Customer Service
Agilysys's Customer Service score was rated highest by Male customers.
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Ranked Agilysys Customer Service the Highest
Agilysys Customer Service Score by Gender
Agilysys's Customer Service score was rated 1.7 by Male customers on Comparably.
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Male
1.7/5
Female
N/A
Agilysys Customer Service vs. Competitors
Compared to its competitors, Agilysys's Customer Service score is rated right below NCR Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| PAR Technology | 5/5 |
| Perspecta | 4/5 |
| TouchBistro | 3.4/5 |
| NCR Corporation | 3.4/5 |
| Agilysys | 2.9/5 |
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Agilysys as an Employer
3.3/5
Agilysys has a 3.3/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Agilysys scored a -46 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Agilysys would recommend the brand to a friend. ENPS measures how likely Agilysys employees would recommend working at Agilysys to a friend.
Net Promoter Score
-46
NPS Score
| 18% | Promoters |
|---|---|
| 18% | Passive |
| 64% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 23% | Promoters |
|---|---|
| 39% | Passive |
| 38% | Detractors |
