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NPS
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Air Liquide
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About Air Liquide's Brand
World leader in gases, technologies and services for Industry and Health Among its major competitors, Air Liquide is ranked in 3rd place for NPS while Dow Chemical Company is 1st, and Praxair is 2nd.Their current valuation is $6.71B
Brand at a Glance
81%
Customer Loyalty
3.6/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Air Liquide Ranking
- #2 / 4 of its competitors
Air Liquide NPS
Air Liquide's Net Promoter Score (NPS) is a 13 with 49% Promoters, 15% Passives, and 36% Detractors. Net Promoter Score tracks whether Air Liquide's customers would recommend using the product based on a scale of -100 to 100.
Air Liquide Overall NPS
| 49% | Promoters |
|---|---|
| 15% | Passives |
| 36% | Detractors |
Air Liquide NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 19 | Mar 2024 | 19 |
Apr 2024 18 | Apr 2024 | 18 |
May 2024 18 | May 2024 | 18 |
Jun 2024 16 | Jun 2024 | 16 |
Jul 2024 18 | Jul 2024 | 18 |
Aug 2024 18 | Aug 2024 | 18 |
Sep 2024 16 | Sep 2024 | 16 |
Nov 2024 16 | Nov 2024 | 16 |
Jan 2025 14 | Jan 2025 | 14 |
Oct 2025 12 | Oct 2025 | 12 |
Nov 2025 14 | Nov 2025 | 14 |
Dec 2025 12 | Dec 2025 | 12 |
How Other Brands Compare
Air Liquide is ranked second for NPS among its competitors. Dow Chemical Company and The Linde Group come in first and third, with Airgas coming in at #4. Among those competitors, it is the lowest valued company behind The Linde Group.
Air Liquide |  Dow Chemical Company |  The Linde Group |  Airgas | |
| Global Ranking | #- | #196 | #- | #- |
| NPS | 13 | 27 | 6 | -29 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $6.71B | $68.56B | $146.83B | $6.71B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Air Liquide NPS by Gender
Male customers rated Air Liquide's NPS 17 points higher than Female customers.
Male
17
Air Liquide's NPS was rated 17 by Male customers on Comparably.
43%
Promoters
31%
Passives
26%
Detractors
Female
0
Air Liquide's NPS was rated by Female customers on Comparably.
44%
Promoters
12%
Passives
44%
Detractors
Air Liquide NPS by Ethnicity
Air Liquide's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -15 | Caucasian | -15 |
Hispanic or Latino 25 | Hispanic or Latino | 25 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Other 71 | Other | 71 |
Air Liquide NPS by Age
Air Liquide's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Air Liquide NPS by Usage
Air Liquide's NPS was rated the highest by customers who have used Air Liquide's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 27 | Less than 1 Year | 27 |
1 to 2 Years 83 | 1 to 2 Years | 83 |
2 to 5 Years 11 | 2 to 5 Years | 11 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -40 | Over 10 Years | -40 |
Air Liquide NPS vs. Competitors
Compared to its competitors, Air Liquide's NPS is rated right above The Linde Group, and is preceded by Praxair.
| COMPANY | NPS Score | |
|---|---|---|
| Dow Chemical Company | 27 |
 | Praxair | 16 |
| Air Liquide | 13 |
| The Linde Group | 6 |
| Airgas | -29 |
Air Liquide Customer Reviews
Out of the 5 Air Liquide customer reviews 3 were positive and 2 were constructive. Air Liquide customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Air Liquide Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Air Liquide users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Air Liquide Customer Loyalty Score by Gender
Female customers rated Air Liquide's Customer Loyalty score 15% higher than Male customers.
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Male
75%
Yes
Female
90%
Yes
Air Liquide Customer Loyalty Score by Ethnicity
Air Liquide's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
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78
out of 100
Caucasian
100
out of 100
Hispanic or Latino
64
out of 100
Asian or Pacific Islander
74
out of 100
Other
Air Liquide Customer Loyalty Score by Age
Air Liquide's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
31-35 100% | 31-35 | 100% |
36-40 78% | 36-40 | 78% |
46-50 49% | 46-50 | 49% |
66+ 100% | 66+ | 100% |
Air Liquide Customer Loyalty Score by Usage
Air Liquide's Customer Loyalty score was rated the highest by customers who have used Air Liquide's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Air Liquide Customer Loyalty Score by Industry
Air Liquide's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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Air Liquide Customer Loyalty vs. Competitors
Compared to its competitors, Air Liquide's Customer Loyalty score is rated right above Dow Chemical Company .
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Air Liquide | 81% |
| Dow Chemical Company | 79% |
| Praxair | 78% |
| Airgas | 77% |
| The Linde Group | 73% |
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Air Liquide Product Quality
3.6/5
Air Liquide has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Air Liquide Product Information
Air Liquide’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Air Liquide's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Air Liquide the lowest at 2.3.
- Website
- http://www.airliquide.com
- Company Size
- 1,001-5,000 Employees
Industry
Government & Legal
Healthcare
Quick Insights into Air Liquide Product Quality
Air Liquide's Product Quality score was rated highest by Other customers, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Air Liquide Product Quality the Highest
Ranked Air Liquide Product Quality the Lowest
Air Liquide Product Quality Score by Gender
Male customers rated Air Liquide's Product Quality score 0.3 stars higher than Female customers.
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Male
3.6/5
Female
3.3/5
Air Liquide Product Quality Score by Ethnicity
Air Liquide's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Other 4.4 | Other | 4.4 |
Air Liquide Product Quality Score by Age
Air Liquide's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.3 | 26-30 | 4.3 |
31-35 4 | 31-35 | 4 |
36-40 3.2 | 36-40 | 3.2 |
46-50 3.1 | 46-50 | 3.1 |
66+ 2.5 | 66+ | 2.5 |
Air Liquide Product Quality Score by Usage
Air Liquide's Product Quality score was rated the highest by customers who have used Air Liquide's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Air Liquide Product Quality Score by Industry
Air Liquide's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Air Liquide Product Quality vs. Competitors
Compared to its competitors, Air Liquide's Product Quality score is rated right above The Linde Group, and is preceded by Dow Chemical Company .
| COMPANY | Product Quality Score | |
|---|---|---|
| Dow Chemical Company | 4.1/5 |
| Air Liquide | 3.6/5 |
| The Linde Group | 3.6/5 |
| Praxair | 3.5/5 |
| Airgas | 2.7/5 |
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Air Liquide Pricing
Air Liquide ROI & Value For Money
3.7/5
Air Liquide has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Air Liquide Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Air Liquide.
Quick Insights into Air Liquide ROI
Air Liquide's ROI score was rated highest by Other customers, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Air Liquide ROI the Highest
Ranked Air Liquide ROI the Lowest
Air Liquide ROI Score by Gender
Male customers rated Air Liquide's ROI score 0.5 stars higher than Female customers.
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Male
3.6/5
Female
3.1/5
Air Liquide ROI Score by Ethnicity
Air Liquide's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Hispanic or Latino 4.2 | Hispanic or Latino | 4.2 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 4.5 | Other | 4.5 |
Air Liquide ROI Score by Age
Air Liquide's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.8 | 26-30 | 3.8 |
31-35 4.1 | 31-35 | 4.1 |
36-40 3.4 | 36-40 | 3.4 |
46-50 3.1 | 46-50 | 3.1 |
66+ 2.7 | 66+ | 2.7 |
Air Liquide ROI Score by Usage
Air Liquide's ROI score was rated the highest by customers who have used Air Liquide's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Air Liquide ROI Score by Industry
Air Liquide's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Air Liquide Pricing vs. Competitors
Compared to its competitors, Air Liquide's ROI score is rated right above The Linde Group, and is preceded by Dow Chemical Company .
| COMPANY | Pricing Score | |
|---|---|---|
| Dow Chemical Company | 3.9/5 |
| Air Liquide | 3.7/5 |
| The Linde Group | 3.5/5 |
| Praxair | 3.3/5 |
| Airgas | 2.5/5 |
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Air Liquide Customer Satisfaction (CSAT)
Air Liquide Customer Satisfaction (CSAT) Score
77 / 100
Air Liquide has an overall Customer Satisfaction score of 77 rated by its users and customers.
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Very Satisfied
45%
Satisfied
32%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
8%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Air Liquide Customer Satisfaction
Air Liquide's Customer Satisfaction score was rated highest by customers who have used Air Liquide's products/services for 1 to 2 Years, and rated lowest by customers ages 66+.
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Ranked Air Liquide Customer Satisfaction the Highest
Ranked Air Liquide Customer Satisfaction the Lowest
Air Liquide Customer Satisfaction Score by Gender
Male customers rated Air Liquide's Customer Satisfaction score 4 points higher than Female customers.
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76 / 100
MaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 10% | |
Very Dissatisfied | 9% |
72 / 100
FemaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 43% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 14% |
Air Liquide Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Air Liquide's Customer Satisfaction (CSAT) score was rated 58% according to Caucasian users and customers.
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58 / 100
Very Satisfied
33%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
25%
CSAT according to Hispanic or Latino
Air Liquide's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
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100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Air Liquide's Customer Satisfaction (CSAT) score was rated 60% according to Asian or Pacific Islander users and customers.
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60 / 100
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
0%
CSAT according to Other
Air Liquide's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
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100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Air Liquide Customer Satisfaction Score by Age
Air Liquide's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 89% | |||||||||||||||
| 36-40 | 67% | |||||||||||||||
| 46-50 | 72% | |||||||||||||||
| 66+ | 34% |
Air Liquide Customer Satisfaction Score by Usage
Air Liquide's Customer Satisfaction score was rated the highest by customers who have used Air Liquide's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Air Liquide Customer Satisfaction Score by Industry
Air Liquide's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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"label": "Aerospace and Aviation",
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}Air Liquide Customer Satisfaction vs. Competitors
Compared to its competitors, Air Liquide's Customer Satisfaction score is rated right above Dow Chemical Company .
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Air Liquide | 77% |
| Dow Chemical Company | 76% |
| Praxair | 70% |
| The Linde Group | 64% |
| Airgas | 36% |
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Air Liquide Customer Service
3.7/5
Air Liquide has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Air Liquide's Customer Service
Address
Quai d'Orsay, 7th arrondissement,
Website
http://www.airliquide.com
Quick Insights into Air Liquide Customer Service
Air Liquide's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers ages 66+.
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Ranked Air Liquide Customer Service the Highest
Ranked Air Liquide Customer Service the Lowest
Air Liquide Customer Service Score by Gender
Air Liquide's Customer Service score was rated 3.5 by both Female and Male customers on Comparably.
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Male
3.5/5
Female
3.5/5
Air Liquide Customer Service Score by Ethnicity
Air Liquide's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Hispanic or Latino 4.2 | Hispanic or Latino | 4.2 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 4.5 | Other | 4.5 |
Air Liquide Customer Service Score by Age
Air Liquide's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.8 | 26-30 | 4.8 |
31-35 4 | 31-35 | 4 |
36-40 3.4 | 36-40 | 3.4 |
46-50 3.2 | 46-50 | 3.2 |
66+ 1.9 | 66+ | 1.9 |
Air Liquide Customer Service Score by Usage
Air Liquide's Customer Service score was rated the highest by customers who have used Air Liquide's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Air Liquide Customer Service Score by Industry
Air Liquide's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Air Liquide Customer Service vs. Competitors
Compared to its competitors, Air Liquide's Customer Service score is rated right above The Linde Group, and is preceded by Dow Chemical Company .
| COMPANY | Customer Service Score | |
|---|---|---|
| Dow Chemical Company | 3.9/5 |
| Air Liquide | 3.7/5 |
| The Linde Group | 3.4/5 |
| Praxair | 3.2/5 |
| Airgas | 2.3/5 |
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Air Liquide as an Employer
4.1/5
Air Liquide has a 4.1/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Air Liquide scored a 13 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Air Liquide would recommend the brand to a friend. ENPS measures how likely Air Liquide employees would recommend working at Air Liquide to a friend.
Net Promoter Score
13
NPS Score
| 49% | Promoters |
|---|---|
| 15% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 50% | Promoters |
|---|---|
| 22% | Passive |
| 28% | Detractors |
