34
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
ALKU
Marketing or Exec? Claim Your Free Account
About ALKU's Brand
ALKU® is a highly specialized consulting services firm focused on deploying highly skilled consulting resources in the areas of Technologies, HCIT, Life Sciences, and Government Programs. At ALKU, we patiently and continuously recruit bright, motivated people, present them with opportunity, and reward them for their efforts. Through careful hiring that utilizes a focus on character traits, ALKU has created a culture of success for our tenured employees and recent hires. We believe that if we treat our employees with respect and provide them with great opportunity, they in turn will do the same for our clients and can Among its major competitors, ALKU is ranked in 3rd place for NPS while ATR International is 1st, and Insight Global is 2nd. Overall, ALKU has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
77%
Customer Loyalty
3.3/5
Product Quality
3.9/5
Pricing
4.1/5
Customer Service
ALKU Ranking
- #2 / 4 of its competitors
ALKU NPS
ALKU's Net Promoter Score (NPS) is a 34 with 58% Promoters, 18% Passives, and 24% Detractors. Net Promoter Score tracks whether ALKU's customers would recommend using the product based on a scale of -100 to 100.
ALKU Overall NPS
| 58% | Promoters |
|---|---|
| 18% | Passives |
| 24% | Detractors |
ALKU NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 80 | Jun 2022 | 80 |
Sep 2022 83 | Sep 2022 | 83 |
Dec 2022 85 | Dec 2022 | 85 |
Jan 2023 63 | Jan 2023 | 63 |
Feb 2023 55 | Feb 2023 | 55 |
Mar 2023 40 | Mar 2023 | 40 |
Sep 2023 45 | Sep 2023 | 45 |
Mar 2024 38 | Mar 2024 | 38 |
May 2024 29 | May 2024 | 29 |
Jul 2024 27 | Jul 2024 | 27 |
Aug 2024 31 | Aug 2024 | 31 |
Nov 2024 34 | Nov 2024 | 34 |
How Other Brands Compare
ALKU is ranked second for NPS among its competitors. Insight Global and Workday come in first and third, with Kelly coming in at #4.
ALKU |  Workday |  Insight Global |  Kelly | |
| Global Ranking | #- | #298 | #582 | #593 |
| NPS | 34 | 31 | 37 | 27 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $49.74B | $3.37B | $875.42M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ALKU NPS by Gender
ALKU's NPS was rated 67 by Male customers on Comparably.
Male
67
ALKU's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
N/A
ALKU's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
ALKU NPS vs. Competitors
Compared to its competitors, ALKU's NPS is rated right above Workday, and is preceded by Insight Global.
| COMPANY | NPS Score | |
|---|---|---|
 | ATR International | 100 |
| Insight Global | 37 |
| ALKU | 34 |
| Workday | 31 |
| Kelly | 27 |
 | ManpowerGroup | 2 |
ALKU Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of ALKU users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ALKU Customer Loyalty Score by Gender
ALKU's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of ALKU.
Male
100%
Yes
Female
N/A
Yes
ALKU Customer Loyalty vs. Competitors
Compared to its competitors, ALKU's Customer Loyalty score is rated right above ManpowerGroup, and is preceded by Insight Global.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Kelly | 81% |
| Workday | 80% |
| Insight Global | 79% |
| ALKU | 77% |
| ManpowerGroup | 69% |
| ATR International | N/A |
Unlock ALKU Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full ALKU Customer Loyalty vs. Competitors data and gain insights into your customers today.
ALKU Product Quality
3.3/5
ALKU has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock ALKU's overall Product Quality score rated by its users and customers.
ALKU Product Information
ALKU’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Staffing and Recruiting
Quick Insights into ALKU Product Quality
ALKU's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked ALKU's Product Quality.
Ranked ALKU Product Quality the Highest
ALKU Product Quality Score by Gender
ALKU's Product Quality score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ALKU.
Male
4.3/5
Female
N/A
ALKU Product Quality vs. Competitors
Compared to its competitors, ALKU's Product Quality score is rated right below ManpowerGroup.
| COMPANY | Product Quality Score | |
|---|---|---|
| Insight Global | 4.2/5 |
| ATR International | 4/5 |
| Workday | 3.9/5 |
| Kelly | 3.8/5 |
| ManpowerGroup | 3.8/5 |
| ALKU | 3.3/5 |
Unlock ALKU Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full ALKU Product Quality vs. Competitors data and gain insights into your customers today.
ALKU Pricing
ALKU ROI & Value For Money
3.9/5
ALKU has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock ALKU's overall ROI score rated by its users and customers.
Quick Insights into ALKU ROI
ALKU's ROI score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked ALKU's ROI score.
Ranked ALKU ROI the Highest
ALKU ROI Score by Gender
ALKU's ROI score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of ALKU.
Male
4.3/5
Female
N/A
ALKU Pricing vs. Competitors
Compared to its competitors, ALKU's ROI score is rated right above Workday, and is preceded by Insight Global.
| COMPANY | Pricing Score | |
|---|---|---|
| Insight Global | 4.2/5 |
| ALKU | 3.9/5 |
| Workday | 3.8/5 |
| Kelly | 3.8/5 |
| ManpowerGroup | 3.6/5 |
| ATR International | N/A |
Unlock ALKU ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full ALKU ROI vs. Competitors data and gain insights into your customers today.
ALKU Customer Satisfaction (CSAT)
ALKU Customer Satisfaction (CSAT) Score
69 / 100
ALKU has an overall Customer Satisfaction score of 69 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
23%
Satisfied
46%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
15%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ALKU Customer Satisfaction
ALKU's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked ALKU's Customer Satisfaction.
Ranked ALKU Customer Satisfaction the Highest
ALKU Customer Satisfaction Score by Gender
ALKU's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ALKU.
100 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
ALKU Customer Satisfaction vs. Competitors
Compared to its competitors, ALKU's Customer Satisfaction score is rated right above Kelly, and is preceded by Workday.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| ATR International | 100% |
| Insight Global | 83% |
| ManpowerGroup | 74% |
| Workday | 72% |
| ALKU | 69% |
| Kelly | 63% |
Unlock ALKU Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full ALKU Customer Satisfaction vs. Competitors data and gain insights into your customers today.
ALKU Customer Service
4.1/5
ALKU has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock ALKU's overall Customer Service score rated by its users and customers.
About ALKU's Customer Service
Address
100 Brickstone Square, Andover, MA 01810
Website
https://www.alku.com/lifeatalku/
Phone Number
9782895824x5824
ALKU's Social Links
Quick Insights into ALKU Customer Service
ALKU's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked ALKU's Customer Service score.
Ranked ALKU Customer Service the Highest
ALKU Customer Service Score by Gender
ALKU's Customer Service score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ALKU.
Male
4.3/5
Female
N/A
ALKU Customer Service vs. Competitors
Compared to its competitors, ALKU's Customer Service score is rated right above Workday, and is preceded by Insight Global.
| COMPANY | Customer Service Score | |
|---|---|---|
| Insight Global | 4.2/5 |
| ALKU | 4.1/5 |
| Workday | 3.9/5 |
| Kelly | 3.7/5 |
| ManpowerGroup | 3.5/5 |
| ATR International | N/A |
Unlock ALKU Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full ALKU Customer Service vs. Competitors data and gain insights into your customers today.
ALKU as an Employer
4.7/5
ALKU has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ALKU scored a 34 for Net Promoter Score and a 66 for Employee Net Promoter Score. NPS gauges how likely a customer of ALKU would recommend the brand to a friend. ENPS measures how likely ALKU employees would recommend working at ALKU to a friend.
Net Promoter Score
34
NPS Score
| 58% | Promoters |
|---|---|
| 18% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
66
eNPS Score
| 73% | Promoters |
|---|---|
| 20% | Passive |
| 7% | Detractors |
