-40
NPS
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American Express Global Business Travel
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About American Express Global Business Travel's Brand
Amex GBT is the world's leading B2B travel platform, providing software and services to manage travel, expenses, meetings & events for companies of all sizes. Among its major competitors, American Express Global Business Travel is ranked in 5th place for NPS while TravelPerk is 1st, and Navan is 2nd.
Brand at a Glance
67%
Customer Loyalty
2.7/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
American Express Global Business Travel Ranking
- #4 / 4 of its competitors
American Express Global Business Travel NPS
American Express Global Business Travel's Net Promoter Score (NPS) is a -40 with 27% Promoters, 6% Passives, and 67% Detractors. Net Promoter Score tracks whether American Express Global Business Travel's customers would recommend using the product based on a scale of -100 to 100.
American Express Global Business Travel Overall NPS
| 27% | Promoters |
|---|---|
| 6% | Passives |
| 67% | Detractors |
American Express Global Business Travel NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -60 | Apr 2023 | -60 |
May 2023 -33 | May 2023 | -33 |
Jul 2023 -15 | Jul 2023 | -15 |
Aug 2023 -25 | Aug 2023 | -25 |
Mar 2024 -40 | Mar 2024 | -40 |
Apr 2024 -50 | Apr 2024 | -50 |
Oct 2024 -53 | Oct 2024 | -53 |
Nov 2024 -43 | Nov 2024 | -43 |
Jan 2025 -47 | Jan 2025 | -47 |
Feb 2025 -43 | Feb 2025 | -43 |
May 2025 -36 | May 2025 | -36 |
Jul 2025 -40 | Jul 2025 | -40 |
How Other Brands Compare
American Express Global Business Travel is ranked #4 for NPS among its competitors. TravelPerk and Navan come in first and second, with SAP Concur coming in at third.
American Express Global Business Travel |  Navan |  SAP Concur |  TravelPerk | |
| Global Ranking | #- | #404 | #453 | #- |
| NPS | -40 | 54 | 15 | 57 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $4.00B | $136.17B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
American Express Global Business Travel NPS by Gender
American Express Global Business Travel's NPS was rated -40 by Male customers on Comparably.
Male
-40
American Express Global Business Travel's NPS was rated -40 by Male customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
Female
N/A
American Express Global Business Travel's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
American Express Global Business Travel NPS by Ethnicity
American Express Global Business Travel's NPS was rated -25 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -25 | Caucasian | -25 |
American Express Global Business Travel NPS by Age
American Express Global Business Travel's NPS was rated 34 points by customers ages 56-60 on Comparably.
American Express Global Business Travel NPS vs. Competitors
Compared to its competitors, American Express Global Business Travel's NPS is rated right below SAP Concur.
| COMPANY | NPS Score | |
|---|---|---|
| TravelPerk | 57 |
| Navan | 54 |
 | BCD Travel | 40 |
| SAP Concur | 15 |
| American Express Global Business Travel | -40 |
American Express Global Business Travel Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of American Express Global Business Travel users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
American Express Global Business Travel Customer Loyalty Score by Gender
American Express Global Business Travel's Customer Loyalty score was rated 64 by Male customers on Comparably.
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Male
64%
Yes
Female
N/A
Yes
American Express Global Business Travel Customer Loyalty Score by Ethnicity
American Express Global Business Travel's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of American Express Global Business Travel.
78
out of 100
Caucasian
American Express Global Business Travel Customer Loyalty Score by Age
American Express Global Business Travel's Customer Loyalty score was rated 100% by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of American Express Global Business Travel.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 100% | 56-60 | 100% |
American Express Global Business Travel Customer Loyalty Score by Industry
American Express Global Business Travel's Customer Loyalty score was rated 78% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
American Express Global Business Travel Customer Loyalty vs. Competitors
Compared to its competitors, American Express Global Business Travel's Customer Loyalty score is rated right above BCD Travel, and is preceded by Navan.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| SAP Concur | 75% |
| Navan | 74% |
| American Express Global Business Travel | 67% |
| BCD Travel | 65% |
| TravelPerk | 55% |
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American Express Global Business Travel Product Quality
2.7/5
American Express Global Business Travel has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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American Express Global Business Travel Product Information
American Express Global Business Travel’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated American Express Global Business Travel's product the highest.
- Company Size
- 10,000+ Employees
Industry
Travel and Hospitality
Quick Insights into American Express Global Business Travel Product Quality
American Express Global Business Travel's Product Quality score was rated highest by customers ages 56-60.
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Ranked American Express Global Business Travel Product Quality the Highest
American Express Global Business Travel Product Quality Score by Gender
American Express Global Business Travel's Product Quality score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
American Express Global Business Travel Product Quality Score by Ethnicity
American Express Global Business Travel's Product Quality score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of American Express Global Business Travel.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
American Express Global Business Travel Product Quality Score by Age
American Express Global Business Travel's Product Quality score was rated 3.8 stars by customers ages 56-60 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 3.8 | 56-60 | 3.8 |
American Express Global Business Travel Product Quality Score by Industry
American Express Global Business Travel's Product Quality score was rated 1.9 stars by Tech industry customers.
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American Express Global Business Travel Product Quality vs. Competitors
Compared to its competitors, American Express Global Business Travel's Product Quality score is rated right below BCD Travel.
| COMPANY | Product Quality Score | |
|---|---|---|
| TravelPerk | 4.1/5 |
| Navan | 4/5 |
| SAP Concur | 3.7/5 |
| BCD Travel | 3.4/5 |
| American Express Global Business Travel | 2.7/5 |
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American Express Global Business Travel Pricing
American Express Global Business Travel ROI & Value For Money
2.6/5
American Express Global Business Travel has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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American Express Global Business Travel Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into American Express Global Business Travel ROI
American Express Global Business Travel's ROI score was rated highest by customers ages 56-60.
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Ranked American Express Global Business Travel ROI the Highest
American Express Global Business Travel ROI Score by Gender
American Express Global Business Travel's ROI score was rated 2.2 by Male customers on Comparably.
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Male
2.2/5
Female
N/A
American Express Global Business Travel ROI Score by Ethnicity
American Express Global Business Travel's ROI score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of American Express Global Business Travel.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
American Express Global Business Travel ROI Score by Age
American Express Global Business Travel's ROI score was rated 3.6 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of American Express Global Business Travel.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 3.6 | 56-60 | 3.6 |
American Express Global Business Travel ROI Score by Industry
American Express Global Business Travel's ROI score was rated 1.7 stars by Tech industry customers.
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American Express Global Business Travel Pricing vs. Competitors
Compared to its competitors, American Express Global Business Travel's ROI score is rated right below SAP Concur.
| COMPANY | Pricing Score | |
|---|---|---|
| Navan | 4.2/5 |
| TravelPerk | 4.1/5 |
| BCD Travel | 3.9/5 |
| SAP Concur | 3.4/5 |
| American Express Global Business Travel | 2.6/5 |
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American Express Global Business Travel Customer Satisfaction (CSAT)
American Express Global Business Travel Customer Satisfaction (CSAT) Score
46 / 100
American Express Global Business Travel has an overall Customer Satisfaction score of 46 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
0%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
46%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into American Express Global Business Travel Customer Satisfaction
American Express Global Business Travel's Customer Satisfaction score was rated highest by customers ages 56-60.
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Ranked American Express Global Business Travel Customer Satisfaction the Highest
American Express Global Business Travel Customer Satisfaction Score by Gender
American Express Global Business Travel's Customer Satisfaction score was rated 20 by Male customers on Comparably.
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20 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 60% |
American Express Global Business Travel Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
American Express Global Business Travel's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
50%
American Express Global Business Travel Customer Satisfaction Score by Age
American Express Global Business Travel's Customer Satisfaction score was rated 67 points by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of American Express Global Business Travel.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 67% |
American Express Global Business Travel Customer Satisfaction Score by Industry
American Express Global Business Travel's Customer Satisfaction score was rated 25 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "American Express Global Business Travel Customer Satisfaction Score by Industry",
"text": "American Express Global Business Travel's Customer Satisfaction score was rated 25 points by Tech industry customers.",
"bars": [
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"label": "Tech",
"groupId": 104,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "American Express Global Business Travel's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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}American Express Global Business Travel Customer Satisfaction vs. Competitors
Compared to its competitors, American Express Global Business Travel's Customer Satisfaction score is rated right below BCD Travel.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| TravelPerk | 66% |
| SAP Concur | 66% |
| Navan | 55% |
| BCD Travel | 50% |
| American Express Global Business Travel | 46% |
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American Express Global Business Travel Customer Service
2.6/5
American Express Global Business Travel has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About American Express Global Business Travel's Customer Service
Address
666 3rd Ave, New York City, NY 10017
Website
https://www.amexglobalbusinesstravel.com
Quick Insights into American Express Global Business Travel Customer Service
American Express Global Business Travel's Customer Service score was rated highest by customers ages 56-60.
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Ranked American Express Global Business Travel Customer Service the Highest
American Express Global Business Travel Customer Service Score by Gender
American Express Global Business Travel's Customer Service score was rated 2.1 by Male customers on Comparably.
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Male
2.1/5
Female
N/A
American Express Global Business Travel Customer Service Score by Ethnicity
American Express Global Business Travel's Customer Service score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of American Express Global Business Travel.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
American Express Global Business Travel Customer Service Score by Age
American Express Global Business Travel's Customer Service score was rated 3.5 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of American Express Global Business Travel.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 3.5 | 56-60 | 3.5 |
American Express Global Business Travel Customer Service Score by Industry
American Express Global Business Travel's Customer Service score was rated 1.6 stars by Tech industry customers.
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American Express Global Business Travel Customer Service vs. Competitors
Compared to its competitors, American Express Global Business Travel's Customer Service score is rated right below SAP Concur.
| COMPANY | Customer Service Score | |
|---|---|---|
| Navan | 3.7/5 |
| BCD Travel | 3.5/5 |
| TravelPerk | 3.5/5 |
| SAP Concur | 3.4/5 |
| American Express Global Business Travel | 2.6/5 |
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American Express Global Business Travel as an Employer
4.3/5
American Express Global Business Travel has a 4.3/5 stars for its overall company culture rated by their employees
Consumer vs. Employees
American Express Global Business Travel scored a -40 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of American Express Global Business Travel would recommend the brand to a friend. ENPS measures how likely American Express Global Business Travel employees would recommend working at American Express Global Business Travel to a friend.
Net Promoter Score
-40
NPS Score
| 27% | Promoters |
|---|---|
| 6% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 60% | Promoters |
|---|---|
| 10% | Passive |
| 30% | Detractors |
