40
NPS
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BCD Travel
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About BCD Travel's Brand
BCD Travel helps the world's best companies Travel Smart and Achieve More. Among its major competitors, BCD Travel is ranked in 2nd place for NPS while Navan is 1st, and American Express is 3rd. Overall, BCD Travel has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
65%
Customer Loyalty
3.4/5
Product Quality
3.9/5
Pricing
3.5/5
Customer Service
BCD Travel Ranking
- #2 / 4 of its competitors
BCD Travel NPS
BCD Travel's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether BCD Travel's customers would recommend using the product based on a scale of -100 to 100.
BCD Travel Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
BCD Travel NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Apr 2021 50 | Apr 2021 | 50 |
May 2021 66 | May 2021 | 66 |
Feb 2022 50 | Feb 2022 | 50 |
Jun 2022 66 | Jun 2022 | 66 |
Dec 2022 71 | Dec 2022 | 71 |
Feb 2023 50 | Feb 2023 | 50 |
Mar 2023 55 | Mar 2023 | 55 |
Aug 2023 40 | Aug 2023 | 40 |
How Other Brands Compare
BCD Travel is ranked second for NPS among its competitors. Navan and American Express come in first and third, with SAP Concur coming in at #4.
BCD Travel |  American Express |  Navan |  SAP Concur | |
| Global Ranking | #- | #62 | #404 | #453 |
| NPS | 40 | 18 | 54 | 15 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $127.20B | $4.00B | $136.17B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BCD Travel NPS vs. Competitors
Compared to its competitors, BCD Travel's NPS is rated right above American Express, and is preceded by Navan.
| COMPANY | NPS Score | |
|---|---|---|
| Navan | 54 |
| BCD Travel | 40 |
| American Express | 18 |
| SAP Concur | 15 |
 | Expedia Group | 5 |
 | Direct Travel | 0 |
 | FCm Travel Solutions | -36 |
BCD Travel Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of BCD Travel users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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BCD Travel Customer Loyalty vs. Competitors
Compared to its competitors, BCD Travel's Customer Loyalty score is rated right above FCm Travel Solutions, and is preceded by Expedia Group.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Direct Travel | 100% |
| American Express | 85% |
| SAP Concur | 75% |
| Navan | 74% |
| Expedia Group | 71% |
| BCD Travel | 65% |
| FCm Travel Solutions | 54% |
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BCD Travel Product Quality
3.4/5
BCD Travel has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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BCD Travel Product Information
BCD Travel’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.bcdtravel.com/
- Company Size
- 10,000+ Employees
Industry
Business and Consumer Services
BCD Travel Product Quality vs. Competitors
Compared to its competitors, BCD Travel's Product Quality score is rated right above Expedia Group, and is preceded by American Express.
| COMPANY | Product Quality Score | |
|---|---|---|
| Direct Travel | 5/5 |
| Navan | 4/5 |
| SAP Concur | 3.7/5 |
| American Express | 3.5/5 |
| BCD Travel | 3.4/5 |
| Expedia Group | 3.2/5 |
| FCm Travel Solutions | 2.2/5 |
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BCD Travel Pricing
BCD Travel ROI & Value For Money
3.9/5
BCD Travel has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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BCD Travel Pricing vs. Competitors
Compared to its competitors, BCD Travel's ROI score is rated right above SAP Concur, and is preceded by Navan.
| COMPANY | Pricing Score | |
|---|---|---|
| Direct Travel | 5/5 |
| Navan | 4.2/5 |
| BCD Travel | 3.9/5 |
| SAP Concur | 3.4/5 |
| American Express | 3.3/5 |
| Expedia Group | 3.1/5 |
| FCm Travel Solutions | 2/5 |
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BCD Travel Customer Satisfaction (CSAT)
BCD Travel Customer Satisfaction (CSAT) Score
50 / 100
BCD Travel has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BCD Travel Customer Satisfaction vs. Competitors
Compared to its competitors, BCD Travel's Customer Satisfaction score is rated right above Direct Travel, and is preceded by Expedia Group.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| SAP Concur | 66% |
| American Express | 62% |
| Navan | 57% |
| Expedia Group | 55% |
| BCD Travel | 50% |
| Direct Travel | 50% |
| FCm Travel Solutions | 22% |
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BCD Travel Customer Service
3.5/5
BCD Travel has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About BCD Travel's Customer Service
Address
2500 Cumberland Pkwy SE, Atlanta, GA 30339
Website
http://www.bcdtravel.com/
Phone Number
31 20 562 1800
BCD Travel's Social Links
BCD Travel Customer Service vs. Competitors
Compared to its competitors, BCD Travel's Customer Service score is rated right above SAP Concur, and is preceded by Navan.
| COMPANY | Customer Service Score | |
|---|---|---|
| Direct Travel | 4/5 |
| Navan | 3.7/5 |
| BCD Travel | 3.5/5 |
| SAP Concur | 3.4/5 |
| American Express | 3.4/5 |
| Expedia Group | 3.1/5 |
| FCm Travel Solutions | 2.2/5 |
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BCD Travel as an Employer
4.8/5
BCD Travel has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
BCD Travel scored a 40 for Net Promoter Score and a 73 for Employee Net Promoter Score. NPS gauges how likely a customer of BCD Travel would recommend the brand to a friend. ENPS measures how likely BCD Travel employees would recommend working at BCD Travel to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
73
eNPS Score
| 79% | Promoters |
|---|---|
| 15% | Passive |
| 6% | Detractors |
