-42
NPS
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American Furniture Warehouse
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About American Furniture Warehouse's Brand
Among its major competitors, American Furniture Warehouse is ranked in 5th place for NPS while Livspace is 1st, and IKEA is 2nd.
Brand at a Glance
60%
Customer Loyalty
2.5/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
American Furniture Warehouse Ranking
- #4 / 4 of its competitors
American Furniture Warehouse NPS
American Furniture Warehouse's Net Promoter Score (NPS) is a -42 with 29% Promoters, 0% Passives, and 71% Detractors. Net Promoter Score tracks whether American Furniture Warehouse's customers would recommend using the product based on a scale of -100 to 100.
American Furniture Warehouse Overall NPS
| 29% | Promoters |
|---|---|
| 0% | Passives |
| 71% | Detractors |
American Furniture Warehouse NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
Dec 2021 -100 | Dec 2021 | -100 |
Nov 2022 -100 | Nov 2022 | -100 |
Dec 2022 -100 | Dec 2022 | -100 |
Mar 2023 -100 | Mar 2023 | -100 |
Apr 2023 -100 | Apr 2023 | -100 |
Jan 2024 -75 | Jan 2024 | -75 |
May 2024 -77 | May 2024 | -77 |
Aug 2024 -80 | Aug 2024 | -80 |
Dec 2024 -63 | Dec 2024 | -63 |
Aug 2025 -50 | Aug 2025 | -50 |
Dec 2025 -43 | Dec 2025 | -43 |
How Other Brands Compare
American Furniture Warehouse is ranked #4 for NPS among its competitors. Livspace and IKEA come in first and second, with Nebraska Furniture Mart coming in at third.
American Furniture Warehouse |  IKEA |  Livspace |  Nebraska Furniture Mart | |
| Global Ranking | #- | #242 | #- | #- |
| NPS | -42 | 22 | 100 | -4 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
American Furniture Warehouse NPS by Gender
American Furniture Warehouse's NPS was rated -60 by Female customers on Comparably.
Female
-60
American Furniture Warehouse's NPS was rated -60 by Female customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Male
N/A
American Furniture Warehouse's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
American Furniture Warehouse NPS vs. Competitors
Compared to its competitors, American Furniture Warehouse's NPS is rated right below Curacao.
| COMPANY | NPS Score | |
|---|---|---|
| Livspace | 100 |
| IKEA | 22 |
| Nebraska Furniture Mart | -4 |
 | Curacao | -26 |
| American Furniture Warehouse | -42 |
American Furniture Warehouse Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of American Furniture Warehouse users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
American Furniture Warehouse Customer Loyalty Score by Gender
American Furniture Warehouse's Customer Loyalty score was rated 82 by Female customers on Comparably.
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Female
82%
Yes
Male
N/A
Yes
American Furniture Warehouse Customer Loyalty vs. Competitors
Compared to its competitors, American Furniture Warehouse's Customer Loyalty score is rated right below IKEA.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Livspace | 100% |
| Nebraska Furniture Mart | 79% |
| Curacao | 77% |
| IKEA | 76% |
| American Furniture Warehouse | 60% |
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American Furniture Warehouse Product Quality
2.5/5
American Furniture Warehouse has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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American Furniture Warehouse Product Information
American Furniture Warehouse’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- https://afw.com
Quick Insights into American Furniture Warehouse Product Quality
American Furniture Warehouse's Product Quality score was rated highest by Female customers.
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Ranked American Furniture Warehouse Product Quality the Highest
American Furniture Warehouse Product Quality Score by Gender
American Furniture Warehouse's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of American Furniture Warehouse.
Female
1.5/5
Male
N/A
American Furniture Warehouse Product Quality vs. Competitors
Compared to its competitors, American Furniture Warehouse's Product Quality score is rated right above Curacao, and is preceded by Nebraska Furniture Mart.
| COMPANY | Product Quality Score | |
|---|---|---|
| Livspace | 5/5 |
| IKEA | 3.6/5 |
| Nebraska Furniture Mart | 2.9/5 |
| American Furniture Warehouse | 2.5/5 |
| Curacao | 2.4/5 |
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American Furniture Warehouse Pricing
American Furniture Warehouse ROI & Value For Money
2.6/5
American Furniture Warehouse has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Quick Insights into American Furniture Warehouse ROI
American Furniture Warehouse's ROI score was rated highest by Female customers.
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Ranked American Furniture Warehouse ROI the Highest
American Furniture Warehouse ROI Score by Gender
American Furniture Warehouse's ROI score was rated 2.3 by Female customers on Comparably.
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Female
2.3/5
Male
N/A
American Furniture Warehouse Pricing vs. Competitors
Compared to its competitors, American Furniture Warehouse's ROI score is rated right above Curacao, and is preceded by Nebraska Furniture Mart.
| COMPANY | Pricing Score | |
|---|---|---|
| Livspace | 4/5 |
| IKEA | 3.6/5 |
| Nebraska Furniture Mart | 3/5 |
| American Furniture Warehouse | 2.6/5 |
| Curacao | 2.4/5 |
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American Furniture Warehouse Customer Satisfaction (CSAT)
American Furniture Warehouse Customer Satisfaction (CSAT) Score
42 / 100
American Furniture Warehouse has an overall Customer Satisfaction score of 42 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
25%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
42%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into American Furniture Warehouse Customer Satisfaction
American Furniture Warehouse's Customer Satisfaction score was rated highest by Female customers.
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Ranked American Furniture Warehouse Customer Satisfaction the Highest
American Furniture Warehouse Customer Satisfaction Score by Gender
American Furniture Warehouse's Customer Satisfaction score was rated 20 by Female customers on Comparably.
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20 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 60% |
American Furniture Warehouse Customer Satisfaction vs. Competitors
Compared to its competitors, American Furniture Warehouse's Customer Satisfaction score is rated right above Curacao, and is preceded by Nebraska Furniture Mart.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Livspace | 100% |
| IKEA | 71% |
| Nebraska Furniture Mart | 45% |
| American Furniture Warehouse | 42% |
| Curacao | 36% |
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American Furniture Warehouse Customer Service
2.6/5
American Furniture Warehouse has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About American Furniture Warehouse's Customer Service
Website
https://afw.com
Quick Insights into American Furniture Warehouse Customer Service
American Furniture Warehouse's Customer Service score was rated highest by Female customers.
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Ranked American Furniture Warehouse Customer Service the Highest
American Furniture Warehouse Customer Service Score by Gender
American Furniture Warehouse's Customer Service score was rated 1.7 by Female customers on Comparably.
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Female
1.7/5
Male
N/A
American Furniture Warehouse Customer Service vs. Competitors
Compared to its competitors, American Furniture Warehouse's Customer Service score is rated right above Curacao, and is preceded by Nebraska Furniture Mart.
| COMPANY | Customer Service Score | |
|---|---|---|
| Livspace | 5/5 |
| IKEA | 3.5/5 |
| Nebraska Furniture Mart | 3/5 |
| American Furniture Warehouse | 2.6/5 |
| Curacao | 2.5/5 |
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American Furniture Warehouse as an Employer
2.7/5
American Furniture Warehouse has a 2.7/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of American Furniture Warehouse
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
American Furniture Warehouse scored a -42 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of American Furniture Warehouse would recommend the brand to a friend. ENPS measures how likely American Furniture Warehouse employees would recommend working at American Furniture Warehouse to a friend.
Net Promoter Score
-42
NPS Score
| 29% | Promoters |
|---|---|
| 0% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 38% | Promoters |
|---|---|
| 8% | Passive |
| 54% | Detractors |
