-100
NPS
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Ansys
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About Ansys' Brand
Provider of technology-driven engineering services. The company is engaged in producing and selling technology-driven engineering services, information security, embedded solutions, helmet tracking camera sensors, integration and control systems, and engineering services to its clients in South Africa. It serves the mining and industrial, telecommunications, defense and information security sectors. Among its major competitors, Ansys is ranked in 5th place for NPS while Dassault Systèmes is 1st, and Autodesk is 2nd.Their current market cap is $22.32B
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Ansys Ranking
- #4 / 4 of its competitors
Ansys NPS
Ansys's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Ansys's customers would recommend using the product based on a scale of -100 to 100.
Ansys Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Ansys NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -100 | Aug 2022 | -100 |
How Other Brands Compare
Ansys is ranked #4 for NPS among its competitors. Autodesk and Altair come in first and second, with PTC coming in at third. Among those competitors, it is the second most valued company behind Autodesk.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ansys NPS vs. Competitors
Compared to its competitors, Ansys's NPS is rated right below PTC.
| COMPANY | NPS Score | |
|---|---|---|
 | Dassault Systèmes | 43 |
 | Autodesk | 32 |
 | Altair | 29 |
 | PTC | 20 |
| Ansys | -100 |
Ansys Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Ansys users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Ansys Customer Loyalty vs. Competitors
Compared to its competitors, Ansys's Customer Loyalty score is rated right above Altair.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Ansys | 100% |
| Altair | 87% |
| Autodesk | 83% |
| Dassault Systèmes | 82% |
| PTC | 80% |
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Ansys Product Quality
5/5
Ansys has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Ansys Product Information
Ansys’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.advansys.co.za
- Company Size
- 201-500 Employees
Ansys Product Quality vs. Competitors
Compared to its competitors, Ansys's Product Quality score is rated right above Dassault Systèmes.
| COMPANY | Product Quality Score | |
|---|---|---|
| Ansys | 5/5 |
| Dassault Systèmes | 4.1/5 |
| Autodesk | 4/5 |
| PTC | 3.9/5 |
| Altair | 3.5/5 |
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Ansys Pricing
Ansys ROI & Value For Money
4.5/5
Ansys has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Ansys Pricing vs. Competitors
Compared to its competitors, Ansys's ROI score is rated right above Dassault Systèmes.
| COMPANY | Pricing Score | |
|---|---|---|
| Ansys | 4.5/5 |
| Dassault Systèmes | 3.9/5 |
| Autodesk | 3.9/5 |
| PTC | 3.8/5 |
| Altair | 3.4/5 |
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Ansys Customer Satisfaction (CSAT)
Ansys Customer Satisfaction (CSAT) Score
100 / 100
Ansys has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ansys Customer Satisfaction vs. Competitors
Compared to its competitors, Ansys's Customer Satisfaction score is rated right above PTC.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Ansys | 100% |
| PTC | 79% |
| Dassault Systèmes | 76% |
| Autodesk | 73% |
| Altair | 61% |
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Ansys Customer Service
4.5/5
Ansys has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Ansys's Customer Service
Address
P.O. Box 95361, Waterkloof, 145 South Africa
Website
www.advansys.co.za
Ansys Customer Service vs. Competitors
Compared to its competitors, Ansys's Customer Service score is rated right above Dassault Systèmes.
| COMPANY | Customer Service Score | |
|---|---|---|
| Ansys | 4.5/5 |
| Dassault Systèmes | 4/5 |
| PTC | 3.9/5 |
| Autodesk | 3.8/5 |
| Altair | 3.6/5 |
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