100
NPS
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Apprenda
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About Apprenda's Brand
Apprenda is the leading enterprise Platform as a Service. Among its major competitors, Apprenda is ranked in 1st place for NPS while Docker is 2nd, and Red Hat is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
5/5
Customer Service
Apprenda Ranking
- #1 / 4 of its competitors
Apprenda NPS
Apprenda's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Apprenda's customers would recommend using the product based on a scale of -100 to 100.
Apprenda Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Apprenda NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 100 | Feb 2023 | 100 |
How Other Brands Compare
Apprenda is ranked first for NPS among its competitors. Docker and Red Hat come in second and third, with Pivotal coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Apprenda Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Apprenda users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Apprenda Customer Loyalty vs. Competitors
Compared to its competitors, Apprenda's Customer Loyalty score is rated right above Red Hat.
Unlock Apprenda Customer Loyalty vs. Competitors Data
VS
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Apprenda Product Quality
5/5
Apprenda has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Apprenda Product Information
Apprenda’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.apprenda.com
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
SaaS
Apprenda Product Quality vs. Competitors
Compared to its competitors, Apprenda's Product Quality score is rated right above Docker.
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VS
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Apprenda Pricing
Apprenda ROI & Value For Money
4.5/5
Apprenda has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Apprenda Pricing vs. Competitors
Compared to its competitors, Apprenda's ROI score is rated right above OpenShift.
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VS
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Apprenda Customer Satisfaction (CSAT)
Apprenda Customer Satisfaction (CSAT) Score
100 / 100
Apprenda has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Apprenda Customer Satisfaction vs. Competitors
Compared to its competitors, Apprenda's Customer Satisfaction score is rated right above Docker.
Unlock Apprenda Customer Satisfaction vs. Competitors Data
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Apprenda Customer Service
5/5
Apprenda has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Apprenda's Customer Service
Address
433 River Street, Troy, NY
Website
http://www.apprenda.com
Phone Number
(518) 383-2130
Apprenda Customer Service vs. Competitors
Compared to its competitors, Apprenda's Customer Service score is rated right above Red Hat.
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Consumer vs. Employees
Apprenda scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Apprenda would recommend the brand to a friend. ENPS measures how likely Apprenda employees would recommend working at Apprenda to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
