-11
NPS
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SnapLogic
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About SnapLogic's Brand
SnapLogic is the industry’s first enterprise integration platform as a service (iPaaS) built to connect big data, cloud and on-prem apps. Among its major competitors, SnapLogic is ranked in 8th place for NPS while Workato is 1st, and Fivetran is 2nd.Their current valuation is $500.00M
Brand at a Glance
62%
Customer Loyalty
3.5/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
SnapLogic CMO
SnapLogic Ranking
- #4 / 4 of its competitors
SnapLogic NPS
SnapLogic's Net Promoter Score (NPS) is a -11 with 34% Promoters, 21% Passives, and 45% Detractors. Net Promoter Score tracks whether SnapLogic's customers would recommend using the product based on a scale of -100 to 100.
SnapLogic Overall NPS
| 34% | Promoters |
|---|---|
| 21% | Passives |
| 45% | Detractors |
SnapLogic NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 8 | Aug 2020 | 8 |
Jan 2022 6 | Jan 2022 | 6 |
Aug 2022 5 | Aug 2022 | 5 |
Sep 2022 6 | Sep 2022 | 6 |
Nov 2022 0 | Nov 2022 | 0 |
Dec 2022 -9 | Dec 2022 | -9 |
Sep 2023 -14 | Sep 2023 | -14 |
Nov 2023 -17 | Nov 2023 | -17 |
Jun 2024 -16 | Jun 2024 | -16 |
Aug 2024 -11 | Aug 2024 | -11 |
Dec 2024 -12 | Dec 2024 | -12 |
Oct 2025 -11 | Oct 2025 | -11 |
How Other Brands Compare
SnapLogic is ranked #4 for NPS among its competitors. Workato and Talend come in first and second, with MuleSoft coming in at third. Among those competitors, it is the second most valued company behind Talend.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SnapLogic NPS by Usage
SnapLogic's NPS was rated 13 points by customers who have used SnapLogic's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 13 | 5 to 10 Years | 13 |
SnapLogic Customer Reviews
Out of the 3 SnapLogic customer reviews 3 were positive and 0 were constructive. SnapLogic customer reviews reflect that all customers have a favorable experience using the products/services of the company.
SnapLogic Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of SnapLogic users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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SnapLogic Customer Loyalty vs. Competitors
Compared to its competitors, SnapLogic's Customer Loyalty score is rated right below MuleSoft.
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SnapLogic Product Quality
3.5/5
SnapLogic has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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SnapLogic Product Information
SnapLogic serves markets in the United States, Asia, China, Europe, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, and Germany. SnapLogic supports Web devices and offers products for small, medium, and large sized businesses.
SnapLogic’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.snaplogic.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Big Data
Enterprise
Languages Supported
English
Product Type
Workflow Management Software
Integration Software
Cloud Integration Software
SnapLogic Product Quality vs. Competitors
Compared to its competitors, SnapLogic's Product Quality score is rated right below Informatica.
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SnapLogic Pricing
SnapLogic ROI & Value For Money
3.7/5
SnapLogic has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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SnapLogic Pricing Plans
SnapLogic has a pricing structure that accommodates small, medium, and large businesses. Starting from $9995/year, SnapLogic uses a subscription model. For the users that are not ready to commit yet, SnapLogic also offers a free trial.
Who Uses SnapLogic?
Small Businesses
Medium Businesses
Large Enterprises
SnapLogic Pricing vs. Competitors
Compared to its competitors, SnapLogic's ROI score is rated right below MuleSoft.
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SnapLogic Customer Satisfaction (CSAT)
SnapLogic Customer Satisfaction (CSAT) Score
58 / 100
SnapLogic has an overall Customer Satisfaction score of 58 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
41%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
17%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SnapLogic Customer Satisfaction vs. Competitors
Compared to its competitors, SnapLogic's Customer Satisfaction score is rated right above Fivetran, and is preceded by Informatica.
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SnapLogic Customer Service
3.6/5
SnapLogic has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About SnapLogic's Customer Service
Address
825 S Grant St, 5th Floor, San Mateo, CA 94402
Website
http://www.snaplogic.com
Phone Number
(888)494-1570
SnapLogic's Social Links
SnapLogic Customer Service vs. Competitors
Compared to its competitors, SnapLogic's Customer Service score is rated right above Fivetran, and is preceded by Jitterbit.
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SnapLogic as an Employer
4.1/5
SnapLogic has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
SnapLogic scored a -11 for Net Promoter Score and a 55 for Employee Net Promoter Score. NPS gauges how likely a customer of SnapLogic would recommend the brand to a friend. ENPS measures how likely SnapLogic employees would recommend working at SnapLogic to a friend.
Net Promoter Score
-11
NPS Score
| 34% | Promoters |
|---|---|
| 21% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
55
eNPS Score
| 70% | Promoters |
|---|---|
| 15% | Passive |
| 15% | Detractors |
