50
NPS
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Jitterbit
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About Jitterbit's Brand
Jitterbit is the API transformation company that accelerates innovation by combining the power of APIs and integration. Among its major competitors, Jitterbit is ranked in 2nd place for NPS while Talend is 1st, and Looker is 3rd.Their current valuation is $150.00M
Brand at a Glance
80%
Customer Loyalty
4/5
Product Quality
4.1/5
Pricing
3.7/5
Customer Service
Jitterbit Ranking
- #2 / 4 of its competitors
Jitterbit NPS
Jitterbit's Net Promoter Score (NPS) is a 50 with 64% Promoters, 22% Passives, and 14% Detractors. Net Promoter Score tracks whether Jitterbit's customers would recommend using the product based on a scale of -100 to 100.
Jitterbit Overall NPS
| 64% | Promoters |
|---|---|
| 22% | Passives |
| 14% | Detractors |
Jitterbit NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 52 | Aug 2021 | 52 |
Mar 2022 46 | Mar 2022 | 46 |
May 2022 47 | May 2022 | 47 |
Sep 2022 46 | Sep 2022 | 46 |
Oct 2022 45 | Oct 2022 | 45 |
Nov 2022 47 | Nov 2022 | 47 |
Jul 2023 48 | Jul 2023 | 48 |
Aug 2023 51 | Aug 2023 | 51 |
Oct 2023 52 | Oct 2023 | 52 |
Nov 2023 51 | Nov 2023 | 51 |
Jan 2024 49 | Jan 2024 | 49 |
Apr 2025 50 | Apr 2025 | 50 |
How Other Brands Compare
Jitterbit is ranked second for NPS among its competitors. Talend and MuleSoft come in first and third, with Cloudera coming in at #4. Among those competitors, it is the second most valued company behind Cloudera.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jitterbit NPS by Usage
Jitterbit's NPS was rated the highest by customers who have used Jitterbit's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 40 | Less than 1 Year | 40 |
2 to 5 Years 60 | 2 to 5 Years | 60 |
Jitterbit NPS vs. Competitors
Compared to its competitors, Jitterbit's NPS is rated right above Looker, and is preceded by Talend.
| COMPANY | NPS Score | |
|---|---|---|
 | Talend | 55 |
| Jitterbit | 50 |
 | Looker | 37 |
 | Informatica | 33 |
 | MuleSoft | 32 |
 | Cloudera | 10 |
 | Hubspan | N/A |
 | Travelport Labs Incubator | N/A |
 | SnapLogic | -11 |
Jitterbit Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Jitterbit users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Jitterbit Customer Loyalty vs. Competitors
Compared to its competitors, Jitterbit's Customer Loyalty score is rated right above Informatica, and is preceded by Talend.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Talend | 89% |
| Jitterbit | 80% |
| Informatica | 78% |
| MuleSoft | 78% |
| Cloudera | 74% |
| Looker | 70% |
| SnapLogic | 62% |
| Hubspan | N/A |
| Travelport Labs Incubator | N/A |
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Jitterbit Product Quality
4/5
Jitterbit has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Jitterbit Product Information
Jitterbit serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Jitterbit supports Web devices and offers products for small, medium, and large sized businesses.
Jitterbit’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Jitterbit's product the highest.
- Website
- http://www.jitterbit.com
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
SaaS
Languages Supported
English
Product Type
Business Process Management (BPM) Software
Integration Software
Cloud Integration Software
Quick Insights into Jitterbit Product Quality
Jitterbit's Product Quality score was rated highest by customers who have used Jitterbit's products/services for 2 to 5 Years.
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Ranked Jitterbit Product Quality the Highest
Jitterbit Product Quality Score by Usage
Jitterbit's Product Quality score was rated 4.3 stars by customers who have used Jitterbit's products/services for 2 to 5 Years.
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Jitterbit Product Quality Score by Industry
Jitterbit's Product Quality score was rated 4.2 stars by Tech industry customers.
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Jitterbit Product Quality vs. Competitors
Compared to its competitors, Jitterbit's Product Quality score is rated right above MuleSoft.
| COMPANY | Product Quality Score | |
|---|---|---|
| Jitterbit | 4/5 |
| MuleSoft | 4/5 |
| Talend | 4/5 |
| Cloudera | 4/5 |
| Informatica | 3.9/5 |
| Looker | 3.8/5 |
| SnapLogic | 3.5/5 |
| Hubspan | N/A |
| Travelport Labs Incubator | N/A |
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Jitterbit Pricing
Jitterbit ROI & Value For Money
4.1/5
Jitterbit has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Jitterbit Pricing Plans
Jitterbit has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Jitterbit?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Jitterbit ROI
Jitterbit's ROI score was rated highest by customers from the Tech industry.
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Ranked Jitterbit ROI the Highest
Jitterbit ROI Score by Industry
Jitterbit's ROI score was rated 4.2 stars by Tech industry customers.
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Jitterbit Pricing vs. Competitors
Compared to its competitors, Jitterbit's ROI score is rated right above Talend, and is preceded by Informatica.
| COMPANY | Pricing Score | |
|---|---|---|
| Informatica | 4.1/5 |
| Jitterbit | 4.1/5 |
| Talend | 4/5 |
| MuleSoft | 4/5 |
| Looker | 3.9/5 |
| SnapLogic | 3.7/5 |
| Cloudera | 3.5/5 |
| Hubspan | N/A |
| Travelport Labs Incubator | N/A |
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Jitterbit Customer Satisfaction (CSAT)
Jitterbit Customer Satisfaction (CSAT) Score
80 / 100
Jitterbit has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Jitterbit Customer Satisfaction vs. Competitors
Compared to its competitors, Jitterbit's Customer Satisfaction score is rated right above Cloudera, and is preceded by Talend.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Talend | 80% |
| Jitterbit | 80% |
| Cloudera | 78% |
| MuleSoft | 77% |
| Informatica | 69% |
| Looker | 66% |
| SnapLogic | 59% |
| Hubspan | 0% |
| Travelport Labs Incubator | 0% |
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Jitterbit Customer Service
3.7/5
Jitterbit has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Jitterbit's Customer Service
Address
1301 Marina Village Parkway, Suite 201, Alameda, CA 94501
Website
http://www.jitterbit.com
Phone Number
877-852-3500
Jitterbit Customer Service vs. Competitors
Compared to its competitors, Jitterbit's Customer Service score is rated right above Cloudera, and is preceded by Looker.
| COMPANY | Customer Service Score | |
|---|---|---|
| Informatica | 4.1/5 |
| Talend | 4/5 |
| MuleSoft | 3.8/5 |
| Looker | 3.7/5 |
| Jitterbit | 3.7/5 |
| Cloudera | 3.6/5 |
| SnapLogic | 3.6/5 |
| Hubspan | N/A |
| Travelport Labs Incubator | N/A |
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Jitterbit as an Employer
3.9/5
Jitterbit has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Jitterbit scored a 50 for Net Promoter Score and a 46 for Employee Net Promoter Score. NPS gauges how likely a customer of Jitterbit would recommend the brand to a friend. ENPS measures how likely Jitterbit employees would recommend working at Jitterbit to a friend.
Net Promoter Score
50
NPS Score
| 64% | Promoters |
|---|---|
| 22% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
46
eNPS Score
| 54% | Promoters |
|---|---|
| 38% | Passive |
| 8% | Detractors |
