46
NPS
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Boomi
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About Boomi's Brand
Boomi instantly connects everyone to everything with its cloud-native, unified, open and intelligent platform. Boomi's integration platform as a service (iPaaS) is trusted by more than 20,000 customers globally for its speed, ease-of-use and lower total cost of ownership. As the pioneer at fueling intelligent use of data, Boomi's vision is to make it quick and easy for customers and partners to discover, manage and orchestrate data, while connecting applications, processes, and people for better, faster outcomes. Boomi’s mission is to connect businesses’ most critical data. Among its major competitors, Boomi is ranked in 2nd place for NPS while Jitterbit is 1st, and MuleSoft is 3rd.
Brand at a Glance
81%
Customer Loyalty
4.3/5
Product Quality
4.1/5
Pricing
3.7/5
Customer Service
Boomi Ranking
- #2 / 4 of its competitors
Boomi NPS
Boomi's Net Promoter Score (NPS) is a 46 with 64% Promoters, 18% Passives, and 18% Detractors. Net Promoter Score tracks whether Boomi's customers would recommend using the product based on a scale of -100 to 100.
Boomi Overall NPS
| 64% | Promoters |
|---|---|
| 18% | Passives |
| 18% | Detractors |
Boomi NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 100 | Mar 2020 | 100 |
Aug 2020 55 | Aug 2020 | 55 |
Jul 2021 57 | Jul 2021 | 57 |
Feb 2022 56 | Feb 2022 | 56 |
Mar 2022 58 | Mar 2022 | 58 |
Apr 2022 54 | Apr 2022 | 54 |
May 2022 53 | May 2022 | 53 |
Dec 2022 51 | Dec 2022 | 51 |
Jun 2024 46 | Jun 2024 | 46 |
Jan 2025 46 | Jan 2025 | 46 |
How Other Brands Compare
Boomi is ranked second for NPS among its competitors. Jitterbit and MuleSoft come in first and third, with SnapLogic coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Boomi NPS by Gender
Boomi's NPS was rated -29 by Male customers on Comparably.
Male
-29
Boomi's NPS was rated -29 by Male customers on Comparably.
14%
Promoters
43%
Passives
43%
Detractors
Female
N/A
Boomi's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Boomi NPS by Ethnicity
Boomi's NPS was rated 50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 50 | Caucasian | 50 |
Boomi NPS by Usage
Boomi's NPS was rated the highest by customers who have used Boomi's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 62 | Less than 1 Year | 62 |
1 to 2 Years 40 | 1 to 2 Years | 40 |
2 to 5 Years 20 | 2 to 5 Years | 20 |
5 to 10 Years 71 | 5 to 10 Years | 71 |
Boomi Customer Reviews
Out of the 2 Boomi customer reviews 2 were positive and 0 were constructive. Boomi customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Boomi Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Boomi users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Boomi Customer Loyalty Score by Gender
Boomi's Customer Loyalty score was rated 74 by Male customers on Comparably.
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Male
74%
Yes
Female
N/A
Yes
Boomi Customer Loyalty Score by Ethnicity
Boomi's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Boomi.
100
out of 100
Caucasian
Boomi Customer Loyalty Score by Usage
Boomi's Customer Loyalty score was rated the highest by customers who have used Boomi's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Boomi Customer Loyalty Score by Industry
Boomi's Customer Loyalty score was rated 100% by Tech industry customers.
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Boomi Customer Loyalty vs. Competitors
Compared to its competitors, Boomi's Customer Loyalty score is rated right above Jitterbit.
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Boomi Product Quality
4.3/5
Boomi has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Boomi Product Information
Boomi serves markets in the United States, Asia, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, and Germany. Boomi supports Web devices and offers products for large sized businesses.
Boomi’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Consulting industry rated Boomi's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Boomi the lowest at 4.1.
- Website
- https://boomi.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
SaaS
Languages Supported
English
Quick Insights into Boomi Product Quality
Boomi's Product Quality score was rated highest by customers from the Consulting industry, and rated lowest by customers who have used Boomi's products/services for 2 to 5 Years.
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Ranked Boomi Product Quality the Highest
Ranked Boomi Product Quality the Lowest
Boomi Product Quality Score by Gender
Boomi's Product Quality score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
Boomi Product Quality Score by Ethnicity
Boomi's Product Quality score was rated 4.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Boomi.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
Boomi Product Quality Score by Usage
Boomi's Product Quality score was rated the highest by customers who have used Boomi's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Boomi Product Quality Score by Industry
Boomi's Product Quality score was rated the highest by Consulting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Boomi Product Quality vs. Competitors
Compared to its competitors, Boomi's Product Quality score is rated right above Jitterbit.
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Boomi Pricing
Boomi ROI & Value For Money
4.1/5
Boomi has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Boomi Pricing Plans
Boomi has a pricing structure that accommodates large businesses. Starting from $10/month, Boomi uses a subscription model.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Insurance industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Boomi.
Who Uses Boomi?
Large Enterprises
Quick Insights into Boomi ROI
Boomi's ROI score was rated highest by customers from the Insurance industry, and rated lowest by customers who have used Boomi's products/services for 2 to 5 Years.
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Ranked Boomi ROI the Highest
Ranked Boomi ROI the Lowest
Boomi ROI Score by Gender
Boomi's ROI score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
Boomi ROI Score by Ethnicity
Boomi's ROI score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Boomi.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Boomi ROI Score by Usage
Boomi's ROI score was rated the highest by customers who have used Boomi's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Boomi ROI Score by Industry
Boomi's ROI score was rated the highest by Insurance industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Boomi Pricing vs. Competitors
Compared to its competitors, Boomi's ROI score is rated right above Jitterbit.
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Boomi Customer Satisfaction (CSAT)
Boomi Customer Satisfaction (CSAT) Score
80 / 100
Boomi has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
50%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Boomi Customer Satisfaction
Boomi's Customer Satisfaction score was rated highest by customers from the Tech industry.
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Ranked Boomi Customer Satisfaction the Highest
Boomi Customer Satisfaction Score by Gender
Boomi's Customer Satisfaction score was rated 80 by Male customers on Comparably.
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80 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 80% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Boomi Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Boomi's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Boomi Customer Satisfaction Score by Usage
Boomi's Customer Satisfaction score was rated 67 points by customers who have used Boomi's products/services for 1 to 2 Years.
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Boomi Customer Satisfaction Score by Industry
Boomi's Customer Satisfaction score was rated 100 points by Tech industry customers.
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}Boomi Customer Satisfaction vs. Competitors
Compared to its competitors, Boomi's Customer Satisfaction score is rated right above MuleSoft, and is preceded by Jitterbit.
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Boomi Customer Service
3.7/5
Boomi has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Boomi's Customer Service
Address
1400 Liberty Ridge Dr, Pennsylvania Furnace, PA 19087
Website
https://boomi.com/
Phone Number
1-800-732-3602
Boomi's Social Links
Quick Insights into Boomi Customer Service
Boomi's Customer Service score was rated highest by customers who have used Boomi's products/services for 1 to 2 Years, and rated lowest by customers who have used Boomi's products/services for 2 to 5 Years.
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Ranked Boomi Customer Service the Highest
Ranked Boomi Customer Service the Lowest
Boomi Customer Service Score by Gender
Boomi's Customer Service score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
Boomi Customer Service Score by Ethnicity
Boomi's Customer Service score was rated 3.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Boomi.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Boomi Customer Service Score by Usage
Boomi's Customer Service score was rated the highest by customers who have used Boomi's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Boomi Customer Service Score by Industry
Boomi's Customer Service score was rated 3.8 stars by Tech industry customers.
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Boomi Customer Service vs. Competitors
Compared to its competitors, Boomi's Customer Service score is rated right above Jitterbit, and is preceded by MuleSoft.
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Boomi as an Employer
4.9/5
Boomi has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Boomi scored a 46 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of Boomi would recommend the brand to a friend. ENPS measures how likely Boomi employees would recommend working at Boomi to a friend.
Net Promoter Score
46
NPS Score
| 64% | Promoters |
|---|---|
| 18% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 80% | Promoters |
|---|---|
| 15% | Passive |
| 5% | Detractors |
