0
NPS
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Archroma
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About Archroma's Brand
Manufacturer of chemicals for textile, paper and emulsions industries. The company's active chemicals uses leading technologies in dyes, pigments, emulsions enabling its customers to formulate successful products, offer competitive advantages in a variety of industries and ensure that customers generate greater value from their products. Among its major competitors, Archroma is ranked in 5th place for NPS while Johnson Matthey is 1st, and BASF is 2nd.
Brand at a Glance
83%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Archroma Ranking
- #4 / 4 of its competitors
Archroma NPS
Archroma's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Archroma's customers would recommend using the product based on a scale of -100 to 100.
Archroma Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Archroma NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 0 | Oct 2020 | 0 |
Nov 2020 50 | Nov 2020 | 50 |
Sep 2026 0 | Sep 2026 | 0 |
How Other Brands Compare
Archroma is ranked #4 for NPS among its competitors. Johnson Matthey and BASF come in first and second, with Huntsman Corporation coming in at third.
Archroma |  BASF |  Huntsman Corporation |  Johnson Matthey | |
| Global Ranking | #- | #535 | #- | #- |
| NPS | 0 | 30 | 5 | 34 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $76.09B | $6.38B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Archroma NPS vs. Competitors
Compared to its competitors, Archroma's NPS is rated right above Arkema, and is preceded by Clariant.
| COMPANY | NPS Score | |
|---|---|---|
| Johnson Matthey | 34 |
| BASF | 30 |
| Huntsman Corporation | 5 |
 | Clariant | 0 |
| Archroma | 0 |
 | Arkema | 0 |
Archroma Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Archroma users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Archroma Customer Loyalty vs. Competitors
Compared to its competitors, Archroma's Customer Loyalty score is rated right above Johnson Matthey, and is preceded by BASF.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Clariant | 100% |
| BASF | 83% |
| Archroma | 83% |
| Johnson Matthey | 76% |
| Huntsman Corporation | 59% |
| Arkema | N/A |
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Archroma Product Quality
3.7/5
Archroma has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Archroma Product Information
Archroma’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- www.archroma.com
- Company Size
- 1,001-5,000 Employees
Archroma Product Quality vs. Competitors
Compared to its competitors, Archroma's Product Quality score is rated right above Huntsman Corporation, and is preceded by BASF.
| COMPANY | Product Quality Score | |
|---|---|---|
| Arkema | 5/5 |
| Clariant | 4.5/5 |
| BASF | 4.2/5 |
| Archroma | 3.7/5 |
| Huntsman Corporation | 3.4/5 |
| Johnson Matthey | 3.2/5 |
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Archroma Pricing
Archroma ROI & Value For Money
3.6/5
Archroma has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Archroma Pricing vs. Competitors
Compared to its competitors, Archroma's ROI score is rated right above Johnson Matthey, and is preceded by Arkema.
| COMPANY | Pricing Score | |
|---|---|---|
| Clariant | 4.2/5 |
| BASF | 4.1/5 |
| Arkema | 4/5 |
| Archroma | 3.6/5 |
| Johnson Matthey | 3.6/5 |
| Huntsman Corporation | 3.5/5 |
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Archroma Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Archroma Customer Satisfaction vs. Competitors
Compared to its competitors, Archroma's Customer Satisfaction score is rated right above Arkema, and is preceded by Johnson Matthey.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Clariant | 100% |
| BASF | 84% |
| Huntsman Corporation | 63% |
| Johnson Matthey | 60% |
| Archroma | 0% |
| Arkema | 0% |
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Archroma Customer Service
3.6/5
Archroma has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Archroma's Customer Service
Address
Neuhofstrasse 11, Reinach, 4153
Website
www.archroma.com
Archroma Customer Service vs. Competitors
Compared to its competitors, Archroma's Customer Service score is rated right above Johnson Matthey, and is preceded by BASF.
| COMPANY | Customer Service Score | |
|---|---|---|
| Clariant | 4.2/5 |
| BASF | 4.1/5 |
| Archroma | 3.6/5 |
| Johnson Matthey | 3.6/5 |
| Huntsman Corporation | 3.5/5 |
| Arkema | N/A |
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Consumer vs. Employees
Archroma scored a 0 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Archroma would recommend the brand to a friend. ENPS measures how likely Archroma employees would recommend working at Archroma to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
