0
NPS
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Arkema
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About Arkema's Brand
Manufacturer of high performance materials, industrial specialties and coating products. The company's specialty chemicals and advanced materials which accelerate customer performance in lightweight and designing materials, bio-sourced materials, new energies, water management, services for electronics and the performance and home insulation providing companies the high-performance polymers, additives, adhesives and sealants. Among its major competitors, Arkema is ranked in 6th place for NPS while Umicore is 1st, and Johnson Matthey is 2nd.
Brand at a Glance
5/5
Product Quality
4/5
Pricing
Arkema Ranking
- #2 / 4 of its competitors
Arkema NPS
Arkema's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Arkema's customers would recommend using the product based on a scale of -100 to 100.
Arkema Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Arkema NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 0 | Feb 2021 | 0 |
How Other Brands Compare
Arkema is ranked second for NPS among its competitors. BASF and Total come in first and third, with LANXESS Deutschland coming in at #4.
Arkema |  BASF |  Total |  LANXESS Deutschland | |
| Global Ranking | #- | #535 | #- | #- |
| NPS | 0 | 31 | -34 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $76.09B | $127.02B | $6.73B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Arkema NPS vs. Competitors
Compared to its competitors, Arkema's NPS is rated right above LANXESS Deutschland, and is preceded by Solvay.
| COMPANY | NPS Score | |
|---|---|---|
 | Umicore | 100 |
 | Johnson Matthey | 34 |
| BASF | 31 |
 | Bostik | 25 |
 | Solvay | 11 |
| Arkema | 0 |
| LANXESS Deutschland | N/A |
| Total | -34 |
Arkema Product Quality
5/5
Arkema has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Arkema Product Information
Arkema’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.arkema.com
- Company Size
- 10,000+ Employees
Arkema Product Quality vs. Competitors
Compared to its competitors, Arkema's Product Quality score is rated right above BASF, and is preceded by Umicore.
| COMPANY | Product Quality Score | |
|---|---|---|
| Umicore | 5/5 |
| Arkema | 5/5 |
| BASF | 4.2/5 |
| Bostik | 3.9/5 |
| Solvay | 3.8/5 |
| Total | 3.5/5 |
| Johnson Matthey | 3.2/5 |
| LANXESS Deutschland | N/A |
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VS
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Arkema Pricing
Arkema ROI & Value For Money
4/5
Arkema has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Arkema Pricing vs. Competitors
Compared to its competitors, Arkema's ROI score is rated right above Bostik, and is preceded by BASF.
| COMPANY | Pricing Score | |
|---|---|---|
| Umicore | 5/5 |
| BASF | 4.1/5 |
| Arkema | 4/5 |
| Bostik | 3.6/5 |
| Johnson Matthey | 3.6/5 |
| Solvay | 3.5/5 |
| Total | 3.3/5 |
| LANXESS Deutschland | N/A |
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Consumer vs. Employees
Arkema scored a 0 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of Arkema would recommend the brand to a friend. ENPS measures how likely Arkema employees would recommend working at Arkema to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
