100
NPS
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Umicore
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About Umicore's Brand
Provider of materials technology services. The company's majority activities are within the clean technologies field with the provision of emission control catalysts, materials for rechargeable batteries and photovoltaics, fuel cells and recycling. It also produces precious metals-based compounds for use in the fine chemicals, life science and pharmaceutical industries. Among its major competitors, Umicore is ranked in 1st place for NPS while BASF is 2nd, and Heraeus is 3rd.
Brand at a Glance
5/5
Product Quality
5/5
Pricing
Umicore Ranking
- #1 / 4 of its competitors
Umicore NPS
Umicore's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Umicore's customers would recommend using the product based on a scale of -100 to 100.
Umicore Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Umicore NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 100 | Apr 2023 | 100 |
Dec 2023 100 | Dec 2023 | 100 |
May 2024 100 | May 2024 | 100 |
How Other Brands Compare
Umicore is ranked first for NPS among its competitors. BASF and Heraeus come in second and third, with Republic Services coming in at #4.
Umicore |  BASF |  Republic Services |  Heraeus | |
| Global Ranking | #- | #535 | #- | #- |
| NPS | 100 | 31 | -39 | 30 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $76.09B | $31.80B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Umicore Product Quality
5/5
Umicore has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Umicore Product Information
Umicore’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.umicore.com
- Company Size
- 5,001-10,000 Employees
Umicore Product Quality vs. Competitors
Compared to its competitors, Umicore's Product Quality score is rated right above Arkema.
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Umicore Pricing
Umicore ROI & Value For Money
5/5
Umicore has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Umicore Pricing vs. Competitors
Compared to its competitors, Umicore's ROI score is rated right above BASF.
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Umicore Customer Satisfaction (CSAT)
Umicore Customer Satisfaction (CSAT) Score
100 / 100
Umicore has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Umicore Customer Satisfaction vs. Competitors
Compared to its competitors, Umicore's Customer Satisfaction score is rated right above BASF.
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Consumer vs. Employees
Umicore scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Umicore would recommend the brand to a friend. ENPS measures how likely Umicore employees would recommend working at Umicore to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
