-100
NPS
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Argus Logistics
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About Argus Logistics' Brand
“Our collective experience in all aspects of supply chain and logistics have culminated in the world's most comprehensive program that speaks to all operational, reporting, financial, and exception processes.” -Jeff Lau, CEO of Argus Logistics Among its major competitors, Argus Logistics is ranked in 5th place for NPS while A.P. Moller - Maersk is 1st, and Jb hunt is 2nd.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Argus Logistics Ranking
- #4 / 4 of its competitors
Argus Logistics NPS
Argus Logistics's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Argus Logistics's customers would recommend using the product based on a scale of -100 to 100.
Argus Logistics Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Argus Logistics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -100 | Jan 2024 | -100 |
How Other Brands Compare
Argus Logistics is ranked #4 for NPS among its competitors. A.P. Moller - Maersk and Jb hunt come in first and second, with Ryder System coming in at third.
Argus Logistics |  Ryder System |  Jb hunt |  A.P. Moller - Maersk | |
| Global Ranking | #- | #488 | #580 | #- |
| NPS | -100 | 16 | 33 | 45 |
| Valuation Updated every 24 hours for public companies | - | $1.60B | $17.77B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Argus Logistics NPS vs. Competitors
Compared to its competitors, Argus Logistics's NPS is rated right below C.H. Robinson.
| COMPANY | NPS Score | |
|---|---|---|
| A.P. Moller - Maersk | 45 |
| Jb hunt | 33 |
| Ryder System | 16 |
 | C.H. Robinson | -14 |
| Argus Logistics | -100 |
Argus Logistics Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Argus Logistics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Argus Logistics Customer Loyalty vs. Competitors
Compared to its competitors, Argus Logistics's Customer Loyalty score is rated right above A.P. Moller - Maersk.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Argus Logistics | 100% |
| A.P. Moller - Maersk | 86% |
| Ryder System | 75% |
| Jb hunt | 74% |
| C.H. Robinson | 71% |
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Argus Logistics Product Quality
1.5/5
Argus Logistics has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Argus Logistics Product Information
Argus Logistics’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Logistics and Supply Chain
Argus Logistics Product Quality vs. Competitors
Compared to its competitors, Argus Logistics's Product Quality score is rated right below C.H. Robinson.
| COMPANY | Product Quality Score | |
|---|---|---|
| A.P. Moller - Maersk | 4.1/5 |
| Jb hunt | 3.5/5 |
| Ryder System | 3.2/5 |
| C.H. Robinson | 2.9/5 |
| Argus Logistics | 1.5/5 |
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Argus Logistics Pricing
Argus Logistics ROI & Value For Money
1.5/5
Argus Logistics has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Argus Logistics Pricing vs. Competitors
Compared to its competitors, Argus Logistics's ROI score is rated right below C.H. Robinson.
| COMPANY | Pricing Score | |
|---|---|---|
| A.P. Moller - Maersk | 4/5 |
| Jb hunt | 3.6/5 |
| Ryder System | 3.4/5 |
| C.H. Robinson | 3/5 |
| Argus Logistics | 1.5/5 |
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Argus Logistics Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Argus Logistics Customer Satisfaction vs. Competitors
Compared to its competitors, Argus Logistics's Customer Satisfaction score is rated right below C.H. Robinson.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| A.P. Moller - Maersk | 83% |
| Jb hunt | 60% |
| Ryder System | 55% |
| C.H. Robinson | 53% |
| Argus Logistics | 0% |
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Argus Logistics Customer Service
1.5/5
Argus Logistics has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Argus Logistics's Customer Service
Address
280 Interstate N Cir SE, Ste 250, Atlanta, GA 30339
Website
http://www.argussolutions.net
Phone Number
(248) 731-4724
Argus Logistics's Social Links
Argus Logistics Customer Service vs. Competitors
Compared to its competitors, Argus Logistics's Customer Service score is rated right below C.H. Robinson.
| COMPANY | Customer Service Score | |
|---|---|---|
| A.P. Moller - Maersk | 4.1/5 |
| Ryder System | 3.5/5 |
| Jb hunt | 3.4/5 |
| C.H. Robinson | 3/5 |
| Argus Logistics | 1.5/5 |
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Argus Logistics as an Employer
4.8/5
Argus Logistics has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Argus Logistics scored a -100 for Net Promoter Score and a 76 for Employee Net Promoter Score. NPS gauges how likely a customer of Argus Logistics would recommend the brand to a friend. ENPS measures how likely Argus Logistics employees would recommend working at Argus Logistics to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
76
eNPS Score
| 79% | Promoters |
|---|---|
| 18% | Passive |
| 3% | Detractors |
