Armanino LLP NPS & Customer Reviews

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Armanino LLP

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Armanino LLP

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About Armanino LLP's Brand

We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network. Among its major competitors, Armanino LLP is ranked in 7th place for NPS while Lautze & Lautze is 1st, and Deloitte (US) is 2nd.

Brand at a Glance

63%

Customer Loyalty

3.2/5

Product Quality

3.4/5

Pricing

3.4/5

Customer Service

Armanino LLP Ranking

^#4 / 4 of its competitors

Armanino LLP NPS

Armanino LLP's Net Promoter Score (NPS) is a -32 with 24% Promoters, 20% Passives, and 56% Detractors. Net Promoter Score tracks whether Armanino LLP's customers would recommend using the product based on a scale of -100 to 100.

Armanino LLP Overall NPS

-32

NPS

24%	Promoters
20%	Passives
56%	Detractors

Armanino LLP NPS Trend

-100

-50

100

Summary	Date	Score
Mar 2022 -59	Mar 2022	-59
Apr 2022 -62	Apr 2022	-62
May 2022 -57	May 2022	-57
Jul 2022 -46	Jul 2022	-46
Nov 2022 -30	Nov 2022	-30
Apr 2023 -34	Apr 2023	-34
Jan 2024 -32	Jan 2024	-32
Apr 2024 -35	Apr 2024	-35
May 2024 -39	May 2024	-39
Jun 2024 -32	Jun 2024	-32
Aug 2024 -33	Aug 2024	-33
Apr 2025 -32	Apr 2025	-32

How Other Brands Compare

Armanino LLP is ranked #4 for NPS among its competitors. Deloitte (US) and PwC come in first and second, with Ernst & Young (EY) coming in at third.

	Armanino LLP	Deloitte (US)	PwC	Ernst & Young (EY)
Global Ranking	#-	#154	#184	#273
NPS	-32	27	25	21
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	-	$4.87B	$129.97M	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Armanino LLP NPS by Gender

Armanino LLP's NPS was rated -20 by Male customers on Comparably.

Male

-20

Armanino LLP's NPS was rated -20 by Male customers on Comparably.

40%

Promoters

Passives

60%

Detractors

Female

N/A

Armanino LLP's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

Armanino LLP NPS by Ethnicity

Armanino LLP's NPS was rated -60 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -60	Caucasian	-60

Armanino LLP NPS by Age

Armanino LLP's NPS was rated -34 points by customers ages 31-35 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

31-35

33%

67%

Armanino LLP NPS by Usage

Armanino LLP's NPS was rated -50 points by customers who have used Armanino LLP's products/services for 1 to 2 Years.

-100

-50

100

Summary	Usage	Score
1 to 2 Years -50	1 to 2 Years	-50

Armanino LLP NPS vs. Competitors

Compared to its competitors, Armanino LLP's NPS is rated right below Burr Pilger Mayer.

COMPANY		NPS Score
	Lautze & Lautze	100
	Deloitte (US)	27
	KPMG	25
	PwC	25
	Frank, Rimerman & co	23
	Ernst & Young (EY)	21
	Burr Pilger Mayer	N/A
	Armanino LLP	-32

Armanino LLP Customer Loyalty

63%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

63% of Armanino LLP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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63%

37%

Armanino LLP Customer Loyalty Score by Gender

Armanino LLP's Customer Loyalty score was rated 82 by Male customers on Comparably.

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Male

82%

Yes

Female

N/A

Yes

Armanino LLP Customer Loyalty Score by Ethnicity

Armanino LLP's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.

% who answered "Yes"

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out of 100

Caucasian

Armanino LLP Customer Loyalty Score by Age

Armanino LLP's Customer Loyalty score was rated 70% by customers ages 31-35 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
31-35 70%	31-35	70%

Armanino LLP Customer Loyalty Score by Usage

Armanino LLP's Customer Loyalty score was rated 78% by customers who have used Armanino LLP's products/services for 1 to 2 Years.

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1 to 2 Years	78%

Armanino LLP Customer Loyalty vs. Competitors

Compared to its competitors, Armanino LLP's Customer Loyalty score is rated right above Burr Pilger Mayer, and is preceded by PwC.

COMPANY		Customer Loyalty Score
	Lautze & Lautze	100%
	Frank, Rimerman & co	90%
	Ernst & Young (EY)	76%
	KPMG	74%
	Deloitte (US)	72%
	PwC	68%
	Armanino LLP	63%
	Burr Pilger Mayer	N/A

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Armanino LLP Product Quality

3.2/5

Armanino LLP has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.

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Armanino LLP Product Information

Armanino LLP’s product quality score is a 3.2 out of 5 as rated by its users and customers.

Website: http://www.armaninollp.com/

Company Size: 501-1,000 Employees

Industry

Accounting

Quick Insights into Armanino LLP Product Quality

Armanino LLP's Product Quality score was rated highest by customers ages 31-35.

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Ranked Armanino LLP Product Quality the Highest

31-35	3.8
1 to 2 Years	3.4
Male	3

Armanino LLP Product Quality Score by Gender

Armanino LLP's Product Quality score was rated 3 by Male customers on Comparably.

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Male

3/5

Female

N/A

Armanino LLP Product Quality Score by Ethnicity

Armanino LLP's Product Quality score was rated 2.5 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 2.5	Caucasian	2.5

Armanino LLP Product Quality Score by Age

Armanino LLP's Product Quality score was rated 3.8 stars by customers ages 31-35 on Comparably.

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Summary	Age	Score
31-35 3.8	31-35	3.8

Armanino LLP Product Quality Score by Usage

Armanino LLP's Product Quality score was rated 3.4 stars by customers who have used Armanino LLP's products/services for 1 to 2 Years.

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1 to 2 Years	3.4

Armanino LLP Product Quality vs. Competitors

Compared to its competitors, Armanino LLP's Product Quality score is rated right above Burr Pilger Mayer, and is preceded by PwC.

COMPANY		Product Quality Score
	Lautze & Lautze	5/5
	Frank, Rimerman & co	4.2/5
	Deloitte (US)	3.9/5
	Ernst & Young (EY)	3.9/5
	KPMG	3.8/5
	PwC	3.8/5
	Armanino LLP	3.2/5
	Burr Pilger Mayer	N/A

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Armanino LLP Pricing

Armanino LLP ROI & Value For Money

3.4/5

Armanino LLP has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.

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Quick Insights into Armanino LLP ROI

Armanino LLP's ROI score was rated highest by customers ages 31-35.

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Ranked Armanino LLP ROI the Highest

31-35	3.6
1 to 2 Years	3.1
Male	2.9

Armanino LLP ROI Score by Gender

Armanino LLP's ROI score was rated 2.9 by Male customers on Comparably.

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Male

2.9/5

Female

N/A

Armanino LLP ROI Score by Ethnicity

Armanino LLP's ROI score was rated 2.4 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 2.4	Caucasian	2.4

Armanino LLP ROI Score by Age

Armanino LLP's ROI score was rated 3.6 stars by customers ages 31-35 on Comparably.

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Summary	Age	Score
31-35 3.6	31-35	3.6

Armanino LLP ROI Score by Usage

Armanino LLP's ROI score was rated 3.1 stars by customers who have used Armanino LLP's products/services for 1 to 2 Years.

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1 to 2 Years	3.1

Armanino LLP Pricing vs. Competitors

Compared to its competitors, Armanino LLP's ROI score is rated right above Burr Pilger Mayer, and is preceded by PwC.

COMPANY		Pricing Score
	Lautze & Lautze	5/5
	Frank, Rimerman & co	3.9/5
	Deloitte (US)	3.9/5
	KPMG	3.8/5
	Ernst & Young (EY)	3.8/5
	PwC	3.7/5
	Armanino LLP	3.4/5
	Burr Pilger Mayer	N/A

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Armanino LLP Customer Satisfaction (CSAT)

Armanino LLP Customer Satisfaction (CSAT) Score

55 / 100

Armanino LLP has an overall Customer Satisfaction score of 55 rated by its users and customers.

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Very Satisfied	11%
Satisfied	44%
Neither Satisfied nor Dissatisfied	22%
Dissatisfied	11%
Very Dissatisfied	12%

Very Satisfied

11%

Satisfied

44%

Neither Satisfied nor Dissatisfied

22%

Dissatisfied

11%

Very Dissatisfied

12%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Armanino LLP Customer Satisfaction

Armanino LLP's Customer Satisfaction score was rated highest by Caucasian customers.

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Ranked Armanino LLP Customer Satisfaction the Highest

Caucasian	25%

Armanino LLP Customer Satisfaction Score by Ethnicity

Caucasian
25%

CSAT according to Caucasian

Armanino LLP's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.

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25 / 100

Very Satisfied	0%
Satisfied	25%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	0%
Very Dissatisfied	50%

Very Satisfied

Satisfied

25%

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

Very Dissatisfied

50%

Armanino LLP Customer Satisfaction vs. Competitors

Compared to its competitors, Armanino LLP's Customer Satisfaction score is rated right above Burr Pilger Mayer, and is preceded by PwC.

COMPANY		Customer Satisfaction (CSAT) Score
	Lautze & Lautze	100%
	Frank, Rimerman & co	83%
	KPMG	77%
	Ernst & Young (EY)	74%
	Deloitte (US)	73%
	PwC	60%
	Armanino LLP	55%
	Burr Pilger Mayer	0%

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Armanino LLP Customer Service

3.4/5

Armanino LLP has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.

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About Armanino LLP's Customer Service

Address

12657 Alcosta Blvd. Suite 500, San Ramon, CA 94583

Website

http://www.armaninollp.com/

Phone Number

925-790-2600

Armanino LLP's Social Links

Quick Insights into Armanino LLP Customer Service

Armanino LLP's Customer Service score was rated highest by customers ages 31-35.

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Ranked Armanino LLP Customer Service the Highest

31-35	3.6
1 to 2 Years	3.1
Male	2.9

Armanino LLP Customer Service Score by Gender

Armanino LLP's Customer Service score was rated 2.9 by Male customers on Comparably.

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Male

2.9/5

Female

N/A

Armanino LLP Customer Service Score by Ethnicity

Armanino LLP's Customer Service score was rated 2.4 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.4	Caucasian	2.4

Armanino LLP Customer Service Score by Age

Armanino LLP's Customer Service score was rated 3.6 stars by customers ages 31-35 on Comparably.

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100

Summary	Age	Customer Service Score
31-35 3.6	31-35	3.6

Armanino LLP Customer Service Score by Usage

Armanino LLP's Customer Service score was rated 3.1 stars by customers who have used Armanino LLP's products/services for 1 to 2 Years.

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1 to 2 Years	3.1

Armanino LLP Customer Service vs. Competitors

Compared to its competitors, Armanino LLP's Customer Service score is rated right above Burr Pilger Mayer, and is preceded by PwC.

COMPANY		Customer Service Score
	Lautze & Lautze	5/5
	Frank, Rimerman & co	4.2/5
	KPMG	4/5
	Ernst & Young (EY)	4/5
	Deloitte (US)	3.9/5
	PwC	3.9/5
	Armanino LLP	3.4/5
	Burr Pilger Mayer	N/A

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Armanino LLP as an Employer

4.3/5

Armanino LLP has a 4.3/5 stars for its overall company culture rated by their employees

top

20%

CEO of Armanino LLP

Matt Armanino

In the Top 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Armanino LLP scored a -32 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Armanino LLP would recommend the brand to a friend. ENPS measures how likely Armanino LLP employees would recommend working at Armanino LLP to a friend.

Net Promoter Score

-32

NPS Score

24%	Promoters
20%	Passive
56%	Detractors

Employee Net Promoter Score

eNPS Score

45%	Promoters
21%	Passive
34%	Detractors

Global Ranking Snapshot

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