-34
NPS
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Atom Tickets
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About Atom Tickets' Brand
Atom Tickets changes the way people go to the movies with its revolutionary social movie ticketing app and website. Among its major competitors, Atom Tickets is ranked in 4th place for NPS while Amazon is 1st, and The Walt Disney Company is 2nd.Their current valuation is $350.00M
Brand at a Glance
59%
Customer Loyalty
2.4/5
Product Quality
2.2/5
Pricing
2/5
Customer Service
Atom Tickets Ranking
- #4 / 4 of its competitors
Atom Tickets NPS
Atom Tickets's Net Promoter Score (NPS) is a -34 with 29% Promoters, 8% Passives, and 63% Detractors. Net Promoter Score tracks whether Atom Tickets's customers would recommend using the product based on a scale of -100 to 100.
Atom Tickets Overall NPS
| 29% | Promoters |
|---|---|
| 8% | Passives |
| 63% | Detractors |
Atom Tickets NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 -30 | Jun 2023 | -30 |
Jul 2023 -31 | Jul 2023 | -31 |
Sep 2023 -31 | Sep 2023 | -31 |
Oct 2023 -36 | Oct 2023 | -36 |
Nov 2023 -32 | Nov 2023 | -32 |
Dec 2023 -30 | Dec 2023 | -30 |
Jan 2024 -28 | Jan 2024 | -28 |
Feb 2024 -30 | Feb 2024 | -30 |
Mar 2024 -31 | Mar 2024 | -31 |
Oct 2024 -31 | Oct 2024 | -31 |
Dec 2024 -33 | Dec 2024 | -33 |
May 2025 -33 | May 2025 | -33 |
How Other Brands Compare
Atom Tickets is ranked #4 for NPS among its competitors. Amazon and The Walt Disney Company come in first and second, with Eventbrite coming in at third. Among those competitors, it is the lowest valued company behind Amazon.
Atom Tickets |  Amazon |  The Walt Disney Company |  Eventbrite | |
| Global Ranking | #- | #9 | #13 | #376 |
| NPS | -34 | 49 | 38 | 33 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $350.00M | $1.64T | $343.03B | $597.50M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Atom Tickets NPS by Gender
Female customers rated Atom Tickets's NPS 20 points higher than Male customers.
Male
-62
Atom Tickets's NPS was rated -62 by Male customers on Comparably.
15%
Promoters
8%
Passives
77%
Detractors
Female
-42
Atom Tickets's NPS was rated -42 by Female customers on Comparably.
23%
Promoters
12%
Passives
65%
Detractors
Atom Tickets NPS by Ethnicity
Atom Tickets's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -58 | Caucasian | -58 |
Hispanic or Latino 0 | Hispanic or Latino | 0 |
Other -86 | Other | -86 |
Atom Tickets NPS by Age
Atom Tickets's NPS was rated -39 points by customers ages 66+ on Comparably.
Atom Tickets NPS by Usage
Atom Tickets's NPS was rated the highest by customers who have used Atom Tickets's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -11 | Less than 1 Year | -11 |
1 to 2 Years -57 | 1 to 2 Years | -57 |
2 to 5 Years -42 | 2 to 5 Years | -42 |
Atom Tickets NPS vs. Competitors
Compared to its competitors, Atom Tickets's NPS is rated right above Fandango, and is preceded by eventim.
| COMPANY | NPS Score | |
|---|---|---|
| Amazon | 49 |
| The Walt Disney Company | 38 |
| Eventbrite | 33 |
 | UpOut | N/A |
 | eventim | N/A |
| Atom Tickets | -34 |
 | Fandango | -48 |
 | Ticketmaster | -63 |
 | MoviePass | -100 |
Atom Tickets Customer Reviews
Out of the 6 Atom Tickets customer reviews 3 were positive and 3 were constructive. Atom Tickets customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Atom Tickets Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Atom Tickets users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Atom Tickets Customer Loyalty Score by Gender
Female customers rated Atom Tickets's Customer Loyalty score 16% higher than Male customers.
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Male
52%
Yes
Female
68%
Yes
Atom Tickets Customer Loyalty Score by Ethnicity
Atom Tickets's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
% who answered "Yes"
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63
out of 100
Caucasian
64
out of 100
Hispanic or Latino
61
out of 100
Other
Atom Tickets Customer Loyalty Score by Age
Atom Tickets's Customer Loyalty score was rated 78% by customers ages 66+ on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 78% | 66+ | 78% |
Atom Tickets Customer Loyalty Score by Usage
Atom Tickets's Customer Loyalty score was rated the highest by customers who have used Atom Tickets's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Atom Tickets Customer Loyalty Score by Industry
Atom Tickets's Customer Loyalty score was rated 55% by Accounting industry customers.
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Atom Tickets Customer Loyalty vs. Competitors
Compared to its competitors, Atom Tickets's Customer Loyalty score is rated right above Ticketmaster, and is preceded by Eventbrite.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Amazon | 89% |
| The Walt Disney Company | 83% |
| Fandango | 66% |
| Eventbrite | 59% |
| Atom Tickets | 59% |
| Ticketmaster | 56% |
| MoviePass | 55% |
| UpOut | N/A |
| eventim | N/A |
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Atom Tickets Product Quality
2.4/5
Atom Tickets has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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Atom Tickets Product Information
Atom Tickets’s product quality score is a 2.4 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Atom Tickets's product the highest.
- Website
- https://www.atomtickets.com/
- Company Size
- 51-200 Employees
Industry
Tech
Mobile App
SaaS
Quick Insights into Atom Tickets Product Quality
Atom Tickets's Product Quality score was rated highest by Hispanic or Latino customers, and rated lowest by Other customers.
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Ranked Atom Tickets Product Quality the Highest
Ranked Atom Tickets Product Quality the Lowest
Atom Tickets Product Quality Score by Gender
Female customers rated Atom Tickets's Product Quality score 0.2 stars higher than Male customers.
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Male
2.1/5
Female
2.3/5
Atom Tickets Product Quality Score by Ethnicity
Atom Tickets's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Atom Tickets.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
Other 1.5 | Other | 1.5 |
Atom Tickets Product Quality Score by Age
Atom Tickets's Product Quality score was rated 2.6 stars by customers ages 66+ on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2.6 | 66+ | 2.6 |
Atom Tickets Product Quality Score by Usage
Atom Tickets's Product Quality score was rated the highest by customers who have used Atom Tickets's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Atom Tickets Product Quality Score by Industry
Atom Tickets's Product Quality score was rated 1.9 stars by Accounting industry customers.
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Atom Tickets Product Quality vs. Competitors
Compared to its competitors, Atom Tickets's Product Quality score is rated right above Fandango, and is preceded by Eventbrite.
| COMPANY | Product Quality Score | |
|---|---|---|
| Amazon | 4.2/5 |
| The Walt Disney Company | 4.1/5 |
| Eventbrite | 3.6/5 |
| Atom Tickets | 2.4/5 |
| Fandango | 2.4/5 |
| Ticketmaster | 1.7/5 |
| MoviePass | 1.5/5 |
| UpOut | N/A |
| eventim | N/A |
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Atom Tickets Pricing
Atom Tickets ROI & Value For Money
2.2/5
Atom Tickets has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Atom Tickets Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Atom Tickets ROI
Atom Tickets's ROI score was rated highest by customers who have used Atom Tickets's products/services for Less than 1 Year, and rated lowest by Other customers.
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Ranked Atom Tickets ROI the Highest
Ranked Atom Tickets ROI the Lowest
Atom Tickets ROI Score by Gender
Male customers rated Atom Tickets's ROI score 0.1 stars higher than Female customers.
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Male
2.1/5
Female
2/5
Atom Tickets ROI Score by Ethnicity
Atom Tickets's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Hispanic or Latino 3.3 | Hispanic or Latino | 3.3 |
Other 1.5 | Other | 1.5 |
Atom Tickets ROI Score by Age
Atom Tickets's ROI score was rated 2.7 stars by customers ages 66+ on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2.7 | 66+ | 2.7 |
Atom Tickets ROI Score by Usage
Atom Tickets's ROI score was rated the highest by customers who have used Atom Tickets's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Atom Tickets ROI Score by Industry
Atom Tickets's ROI score was rated 1.6 stars by Accounting industry customers.
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Atom Tickets Pricing vs. Competitors
Compared to its competitors, Atom Tickets's ROI score is rated right above Fandango, and is preceded by Eventbrite.
| COMPANY | Pricing Score | |
|---|---|---|
| Amazon | 4.1/5 |
| The Walt Disney Company | 3.7/5 |
| Eventbrite | 3.5/5 |
| Atom Tickets | 2.2/5 |
| Fandango | 2.2/5 |
| Ticketmaster | 1.5/5 |
| MoviePass | 1.5/5 |
| UpOut | N/A |
| eventim | N/A |
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Atom Tickets Customer Satisfaction (CSAT)
Atom Tickets Customer Satisfaction (CSAT) Score
29 / 100
Atom Tickets has an overall Customer Satisfaction score of 29 rated by its users and customers.
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Very Satisfied
14%
Satisfied
15%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
14%
Very Dissatisfied
49%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Atom Tickets Customer Satisfaction
Atom Tickets's Customer Satisfaction score was rated highest by customers who have used Atom Tickets's products/services for Less than 1 Year, and rated lowest by Other customers.
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Ranked Atom Tickets Customer Satisfaction the Highest
Ranked Atom Tickets Customer Satisfaction the Lowest
Atom Tickets Customer Satisfaction Score by Gender
Female customers rated Atom Tickets's Customer Satisfaction score 7 points higher than Male customers.
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23 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 23% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 15% | |
Very Dissatisfied | 54% |
30 / 100
FemaleVery Satisfied | 18% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 18% | |
Very Dissatisfied | 47% |
Atom Tickets Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Atom Tickets' Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
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25 / 100
Very Satisfied
17%
Satisfied
8%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
58%
CSAT according to Hispanic or Latino
Atom Tickets' Customer Satisfaction (CSAT) score was rated 40% according to Hispanic or Latino users and customers.
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40 / 100
Very Satisfied
0%
Satisfied
40%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
20%
CSAT according to Other
Atom Tickets' Customer Satisfaction (CSAT) score was rated 14% according to Other users and customers.
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14 / 100
Very Satisfied
0%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
15%
Very Dissatisfied
71%
Atom Tickets Customer Satisfaction Score by Age
Atom Tickets's Customer Satisfaction score was rated 25 points by customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 25% |
Atom Tickets Customer Satisfaction Score by Usage
Atom Tickets's Customer Satisfaction score was rated the highest by customers who have used Atom Tickets's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Atom Tickets Customer Satisfaction Score by Industry
Atom Tickets's Customer Satisfaction score was rated 17 points by Accounting industry customers.
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"title": "Atom Tickets Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Accounting",
"groupId": 495,
"score": 17,
"stars": 0,
"csatScore": 17,
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}Atom Tickets Customer Satisfaction vs. Competitors
Compared to its competitors, Atom Tickets's Customer Satisfaction score is rated right above Ticketmaster, and is preceded by Eventbrite.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Amazon | 84% |
| The Walt Disney Company | 77% |
| Eventbrite | 55% |
| Atom Tickets | 29% |
| Ticketmaster | 19% |
| Fandango | 10% |
| MoviePass | 0% |
| UpOut | 0% |
| eventim | 0% |
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Atom Tickets Customer Service
2/5
Atom Tickets has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Atom Tickets's Customer Service
Address
2700 Colorado Ave, Santa Monica, CA 90404
Website
https://www.atomtickets.com/
Phone Number
(844) 838-6284
Atom Tickets's Social Links
Quick Insights into Atom Tickets Customer Service
Atom Tickets's Customer Service score was rated highest by customers who have used Atom Tickets's products/services for Less than 1 Year, and rated lowest by Other customers.
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Ranked Atom Tickets Customer Service the Highest
Ranked Atom Tickets Customer Service the Lowest
Atom Tickets Customer Service Score by Gender
Female customers rated Atom Tickets's Customer Service score 0.5 stars higher than Male customers.
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Male
1.5/5
Female
2/5
Atom Tickets Customer Service Score by Ethnicity
Atom Tickets's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Hispanic or Latino 2.7 | Hispanic or Latino | 2.7 |
Other 1.5 | Other | 1.5 |
Atom Tickets Customer Service Score by Age
Atom Tickets's Customer Service score was rated 2.4 stars by customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 2.4 | 66+ | 2.4 |
Atom Tickets Customer Service Score by Usage
Atom Tickets's Customer Service score was rated the highest by customers who have used Atom Tickets's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Atom Tickets Customer Service Score by Industry
Atom Tickets's Customer Service score was rated 1.5 stars by Accounting industry customers.
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Atom Tickets Customer Service vs. Competitors
Compared to its competitors, Atom Tickets's Customer Service score is rated right above Fandango, and is preceded by Eventbrite.
| COMPANY | Customer Service Score | |
|---|---|---|
| Amazon | 4.2/5 |
| The Walt Disney Company | 4.1/5 |
| Eventbrite | 3/5 |
| Atom Tickets | 2/5 |
| Fandango | 1.9/5 |
| Ticketmaster | 1.5/5 |
| MoviePass | 1.5/5 |
| UpOut | N/A |
| eventim | N/A |
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Atom Tickets as an Employer
3.0/5
Atom Tickets has a 3.0/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Atom Tickets scored a -34 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Atom Tickets would recommend the brand to a friend. ENPS measures how likely Atom Tickets employees would recommend working at Atom Tickets to a friend.
Net Promoter Score
-34
NPS Score
| 29% | Promoters |
|---|---|
| 8% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
